September Product Release : Inbound, AI Voice Agent, Recordings & Transcripts
Over the past three months, we’ve rolled out a series of updates to make sure no call—and no customer—slips through the cracks. From inbound calling to AI fallback and searchable transcripts, here’s what’s new in Consio.
Inbound calls & Inbox
Your customers can now call you back. Inbound calls appear directly in Consio, so agents can answer live or follow up later. The new inbox brings all calls, missed and answered, into one place, alongside full customer context. From there your team can easily listen to voicemails, and customer context in one view. No more guessing who called or why—your team follows up faster, with the full story at hand.
AI Voice Agent
When agents are busy or offline, let AI take the call. The Voice Agent answers with a consistent tone, collects key details (like intent, product interest, or objections), and schedules follow-ups for your team. That means fewer missed opportunities, warmer leads, and faster resolutions—day or night. You can try it now → AI Agents settings
Call recording & transcript
Every call can now be recorded and transcribed with turn-by-turn speaker labels. Review conversations without replaying every minute. Search by keyword, coach your team with real examples, and understand what’s actually being said on the phone. Enable under Settings → General
Noteworthy
Klaviyo integration now available on Klaviyo App Store
Track agents talk time and call engagement with advanced statistics
Exclude Texas segments from top of funnel campaigns
Need help? Reply to this email or reach us at support@consio.ai. We’ll help you set up inbound, AI fallback, or inbox filters. |
