We've got great news to share: Consio is now integrated with Gorgias.

The goal of this integration is simple: bring your calls into your helpdesk, where your team already works, to save time and keep full context.

What you're getting, starting today

• Automatic ticket creation: every completed call in Consio creates a Gorgias ticket (inbound or outbound)

• Ticket updates:

  • when the caller is identified/linked in Gorgias,

  • when the call’s AI summary is generated (added as a message),

  • for any inbound voicemail, a message is posted in the ticket,

  • Missed calls transcripts are available in Gorgias.

• Gorgias → Consio link: access the call record in Consio in one click if you need to dig deeper.

Why it’s useful

• Everything in one place: your emails, chats, social networks… and now your Consio calls are visible in Gorgias.

• Less friction: support and sales share the same conversation history.

• More action: with the AI summary in the ticket, you know what to do next without re-listening to the call.