Inbound & outbound AI Voice Agents
Consio’s AI voice agent answers every call 24/7 with live order, product and stock context, cancels orders within your rules, books callbacks, and calls your Shopify and Klaviyo segments to recover revenue.
Inbound support. Outbound growth.
Your AI Voice Agent answers inbound calls around the clock and makes outbound calls to engage shoppers. One agent for customer support and proactive sales conversations.
Inbound support. Outbound growth.
Your AI Voice Agent answers inbound calls around the clock and makes outbound calls to engage shoppers. One agent for customer support and proactive sales conversations.
Your always-on agent
Set Consio as your full-time receptionist, or as a fallback when your team is unavailable. No call goes unanswered, Consio keeps your Shopify store reachable 24/7.
Natural language IVR
No menus, no “press 1.” Callers just speak and the AI understands intent, routing every conversation instantly to the right place.
Smart call transfers
When a caller needs a person, the agent transfers the call live with full Shopify context, and the helpdesk ticket opens the moment your teammate connects.
Trained on your store from day one
Your agent automatically syncs your Shopify catalog, stock levels, policies, and order data. Every caller gets accurate, brand-approved answers without you lifting a finger.
Trained on your store from day one
Your agent automatically syncs your Shopify catalog, stock levels, policies, and order data. Every caller gets accurate, brand-approved answers without you lifting a finger.
Ecom-ready knowledge base
Automatically built from your website, docs, FAQs, and Shopify store. Add any other policies or files in one place.
Continuous product catalog sync
Every product, variant, and price pulled from Shopify so your agent can answer detailed product questions on any call.
Real-time customer and order context
Real-time access to the caller's Shopify profile, order history, and past Consio interactions, so every call starts with full context.
Ecom-ready knowledge base
Automatically built from your website, docs, FAQs, and Shopify store. Add any other policies or files in one place.
Takes action on every call
Your AI agent takes action. Connected to Shopify in real time, it resolves most requests on the spot without a human in the loop.
Send SMS
Sends any SMS mid-call or at the end, a checkout link, return label, tracking link, discount code, or any custom message
Track order (WISMO)
Pulls up any order instantly, status, items, tracking, and delivery date, and walks the customer through it in plain language.
Cancel order
Handles cancellation requests end to end, confirms eligibility against your policy, and processes it on the spot
Create draft order
Builds a new order for the customer during the call — useful for phone sales, exchanges, or custom requests
Create support ticket
When a request needs human follow-up, the agent logs a full ticket with call summary and customer context attached.
Initiate return or exchange
Starts the return or exchange flow, confirms eligibility against your policy, and sends next steps by SMS
Update shipping address
Verifies the customer and updates the delivery address directly in Shopify before the order ships
Takes action on every call
Your AI agent takes action. Connected to Shopify in real time, it resolves most requests on the spot without a human in the loop.
Send SMS
Sends any SMS mid-call or at the end, a checkout link, return label, tracking link, discount code, or any custom message
Track order (WISMO)
Pulls up any order instantly, status, items, tracking, and delivery date, and walks the customer through it in plain language.
Cancel order
Handles cancellation requests end to end, confirms eligibility against your policy, and processes it on the spot
Create draft order
Builds a new order for the customer during the call — useful for phone sales, exchanges, or custom requests
Create support ticket
When a request needs human follow-up, the agent logs a full ticket with call summary and customer context attached.
Initiate return or exchange
Starts the return or exchange flow, confirms eligibility against your policy, and sends next steps by SMS
Update shipping address
Verifies the customer and updates the delivery address directly in Shopify before the order ships
Takes action on every call
Your AI agent takes action. Connected to Shopify in real time, it resolves most requests on the spot without a human in the loop.
Send SMS
Sends any SMS mid-call or at the end, a checkout link, return label, tracking link, discount code, or any custom message
Track order (WISMO)
Pulls up any order instantly, status, items, tracking, and delivery date, and walks the customer through it in plain language.
Cancel order
Handles cancellation requests end to end, confirms eligibility against your policy, and processes it on the spot
Create draft order
Builds a new order for the customer during the call — useful for phone sales, exchanges, or custom requests
Create support ticket
When a request needs human follow-up, the agent logs a full ticket with call summary and customer context attached.
Initiate return or exchange
Starts the return or exchange flow, confirms eligibility against your policy, and sends next steps by SMS
Update shipping address
Verifies the customer and updates the delivery address directly in Shopify before the order ships
Takes action on every call
Your AI agent takes action. Connected to Shopify in real time, it resolves most requests on the spot without a human in the loop.
Send SMS
Sends any SMS mid-call or at the end, a checkout link, return label, tracking link, discount code, or any custom message
Track order (WISMO)
Pulls up any order instantly, status, items, tracking, and delivery date, and walks the customer through it in plain language.
Cancel order
Handles cancellation requests end to end, confirms eligibility against your policy, and processes it on the spot
Create draft order
Builds a new order for the customer during the call — useful for phone sales, exchanges, or custom requests
Create support ticket
When a request needs human follow-up, the agent logs a full ticket with call summary and customer context attached.
Initiate return or exchange
Starts the return or exchange flow, confirms eligibility against your policy, and sends next steps by SMS
Update shipping address
Verifies the customer and updates the delivery address directly in Shopify before the order ships
"I was truly anti-ai for voice generally before we worked with Consio, but after listening to a few calls today I am seriously so impressed. Once it gets into an actual conversation, the bot sounds so good and the sales function is amazing and I know our team will appreciate that."
"I was truly anti-ai for voice generally before we worked with Consio, but after listening to a few calls today I am seriously so impressed. Once it gets into an actual conversation, the bot sounds so good and the sales function is amazing and I know our team will appreciate that."
"I was truly anti-ai for voice generally before we worked with Consio, but after listening to a few calls today I am seriously so impressed. Once it gets into an actual conversation, the bot sounds so good and the sales function is amazing and I know our team will appreciate that."
Resolve customer calls on the spot
Your agent answers order, shipping and product questions with live Shopify context, cancels eligible orders within your rules, and logs every call in your helpdesk. When a caller needs a person, it books the callback or transfers live.
Resolve customer calls on the spot
Your agent answers order, shipping and product questions with live Shopify context, cancels eligible orders within your rules, and logs every call in your helpdesk. When a caller needs a person, it books the callback or transfers live.
Cancel orders
Cancels eligible orders during the call within your rules, with refund and restock by default.
Cancel orders
Cancels eligible orders during the call within your rules, with refund and restock by default.
Book callbacks
Books a callback task when the caller wants a person later, and reads the time back in their timezone.
Book callbacks
Books a callback task when the caller wants a person later, and reads the time back in their timezone.
Sync your helpdesk
Logs every call in Gorgias, Zendesk, Kustomer, Richpanel, eDesk, Re:amaze or Crisp, with the AI summary attached.
Sync your helpdesk
Logs every call in Gorgias, Zendesk, Kustomer, Richpanel, eDesk, Re:amaze or Crisp, with the AI summary attached.
Your AI agent calls your customers too
Point your AI voice agent at any Klaviyo or Shopify segment. It calls with order history loaded, texts the checkout link during the call, and leaves your voicemail when nobody picks up. Every call is tied to Shopify revenue.
Your AI agent calls your customers too
Point your AI voice agent at any Klaviyo or Shopify segment. It calls with order history loaded, texts the checkout link during the call, and leaves your voicemail when nobody picks up. Every call is tied to Shopify revenue.
Abandoned checkouts
Calls shoppers who left a cart, answers their questions and texts a checkout link.
Abandoned checkouts
Calls shoppers who left a cart, answers their questions and texts a checkout link.
Failed payments
Reaches customers right after a payment fails so the order or subscription is saved.
Failed payments
Reaches customers right after a payment fails so the order or subscription is saved.
VIP and win-back
Calls your best and lapsed customers with offers, using full order history.
VIP and win-back
Calls your best and lapsed customers with offers, using full order history.
Your AI Voice Agent, ready in 3 minutes
In just a few steps, your AI Voice Agent is live, answering calls, resolving shopper questions, and capturing sales opportunities around the clock.
01
Set up your Consio number
Link your phone line to your AI agent so every call is answered, whether after hours, during peaks, or full time.
02
Automatically train your agent
Sync your catalog, policies, FAQ, shipping/returns, promos from a website or documents.
03
Go live in minutes
Your agent is live immediately, greeting shoppers, resolving FAQs, and passing high-intent buyers to your team with full context already captured.
Your AI Voice Agent, ready in 3 minutes
In just a few steps, your AI Voice Agent is live, answering calls, resolving shopper questions, and capturing sales opportunities around the clock.
01
Set up your Consio number
Link your phone line to your AI agent so every call is answered, whether after hours, during peaks, or full time.
02
Automatically train your agent
Sync your catalog, policies, FAQ, shipping/returns, promos from a website or documents.
03
Go live in minutes
Your agent is live immediately, greeting shoppers, resolving FAQs, and passing high-intent buyers to your team with full context already captured.
Your AI Voice Agent, ready in 3 minutes
In just a few steps, your AI Voice Agent is live, answering calls, resolving shopper questions, and capturing sales opportunities around the clock.
01
Set up your Consio number
Link your phone line to your AI agent so every call is answered, whether after hours, during peaks, or full time.
02
Automatically train your agent
Sync your catalog, policies, FAQ, shipping/returns, promos from a website or documents.
03
Go live in minutes
Your agent is live immediately, greeting shoppers, resolving FAQs, and passing high-intent buyers to your team with full context already captured.
Your AI Voice Agent, ready in 3 minutes
In just a few steps, your AI Voice Agent is live, answering calls, resolving shopper questions, and capturing sales opportunities around the clock.
01
Set up your Consio number
Link your phone line to your AI agent so every call is answered, whether after hours, during peaks, or full time.
02
Automatically train your agent
Sync your catalog, policies, FAQ, shipping/returns, promos from a website or documents.
03
Go live in minutes
Your agent is live immediately, greeting shoppers, resolving FAQs, and passing high-intent buyers to your team with full context already captured.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What ROI can I expect?
Your results depend on your call volume, average order value, recovery rate, and support costs. Use our ROI Calculator to estimate the additional revenue you could generate and the monthly costs you could save with Consio.
Can the AI voice agent make outbound calls?
Yes. Your AI voice agent can call any Klaviyo or Shopify segment, such as abandoned checkouts, failed payments or VIP customers. It creates the draft order, sends the checkout link by SMS during the call and leaves your voicemail when it reaches an answering machine.
Can my AI Voice Agent handle complex ecommerce product questions?
Yes, your AI Voice Agent can handle complex product questions like sizing, fit, compatibility, returns, and even assist with purchases, using Shopify context and escalating to a human when needed.
How does it stay accurate with our policies and FAQs?
Connect a knowledge base from your website or docs. Consio extracts and indexes your content so the agent answers with brand-approved information.
Will my AI Voice Agent feel robotic?
No, Consio AI is low latency and turn-taking are tuned for natural, human-like conversation, with guardrails to avoid over-talking and to gracefully pause when client creates interruptions.
Can I set multiple languages?
Yes, you can configure the agent to handle multiple languages.
How long does it take to train the AI Voice Agent?
It’s ready in minutes. Once Shopify and your Knowledge Base are connected, the agent can start answering right away.
How much does it cost?
Plans include 100, 400, or 1000 call minutes per month for $30, $60, or $120, with unlimited agents and month-to-month billing. You can start with a free account.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What ROI can I expect?
Your results depend on your call volume, average order value, recovery rate, and support costs. Use our ROI Calculator to estimate the additional revenue you could generate and the monthly costs you could save with Consio.
Can the AI voice agent make outbound calls?
Yes. Your AI voice agent can call any Klaviyo or Shopify segment, such as abandoned checkouts, failed payments or VIP customers. It creates the draft order, sends the checkout link by SMS during the call and leaves your voicemail when it reaches an answering machine.
Can my AI Voice Agent handle complex ecommerce product questions?
Yes, your AI Voice Agent can handle complex product questions like sizing, fit, compatibility, returns, and even assist with purchases, using Shopify context and escalating to a human when needed.
How does it stay accurate with our policies and FAQs?
Connect a knowledge base from your website or docs. Consio extracts and indexes your content so the agent answers with brand-approved information.
Will my AI Voice Agent feel robotic?
No, Consio AI is low latency and turn-taking are tuned for natural, human-like conversation, with guardrails to avoid over-talking and to gracefully pause when client creates interruptions.
Can I set multiple languages?
Yes, you can configure the agent to handle multiple languages.
How long does it take to train the AI Voice Agent?
It’s ready in minutes. Once Shopify and your Knowledge Base are connected, the agent can start answering right away.
How much does it cost?
Usage is $0.30 per AI handled minute (18 credits per minute).
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What ROI can I expect?
Your results depend on your call volume, average order value, recovery rate, and support costs. Use our ROI Calculator to estimate the additional revenue you could generate and the monthly costs you could save with Consio.
Can the AI voice agent make outbound calls?
Yes. Your AI voice agent can call any Klaviyo or Shopify segment, such as abandoned checkouts, failed payments or VIP customers. It creates the draft order, sends the checkout link by SMS during the call and leaves your voicemail when it reaches an answering machine.
Can my AI Voice Agent handle complex ecommerce product questions?
Yes, your AI Voice Agent can handle complex product questions like sizing, fit, compatibility, returns, and even assist with purchases, using Shopify context and escalating to a human when needed.
How does it stay accurate with our policies and FAQs?
Connect a knowledge base from your website or docs. Consio extracts and indexes your content so the agent answers with brand-approved information.
Will my AI Voice Agent feel robotic?
No, Consio AI is low latency and turn-taking are tuned for natural, human-like conversation, with guardrails to avoid over-talking and to gracefully pause when client creates interruptions.
Can I set multiple languages?
Yes, you can configure the agent to handle multiple languages.
How long does it take to train the AI Voice Agent?
It’s ready in minutes. Once Shopify and your Knowledge Base are connected, the agent can start answering right away.
How much does it cost?
Usage is $0.30 per AI handled minute (18 credits per minute).
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What ROI can I expect?
Your results depend on your call volume, average order value, recovery rate, and support costs. Use our ROI Calculator to estimate the additional revenue you could generate and the monthly costs you could save with Consio.
Can the AI voice agent make outbound calls?
Yes. Your AI voice agent can call any Klaviyo or Shopify segment, such as abandoned checkouts, failed payments or VIP customers. It creates the draft order, sends the checkout link by SMS during the call and leaves your voicemail when it reaches an answering machine.
Can my AI Voice Agent handle complex ecommerce product questions?
Yes, your AI Voice Agent can handle complex product questions like sizing, fit, compatibility, returns, and even assist with purchases, using Shopify context and escalating to a human when needed.
How does it stay accurate with our policies and FAQs?
Connect a knowledge base from your website or docs. Consio extracts and indexes your content so the agent answers with brand-approved information.
Will my AI Voice Agent feel robotic?
No, Consio AI is low latency and turn-taking are tuned for natural, human-like conversation, with guardrails to avoid over-talking and to gracefully pause when client creates interruptions.
Can I set multiple languages?
Yes, you can configure the agent to handle multiple languages.
How long does it take to train the AI Voice Agent?
It’s ready in minutes. Once Shopify and your Knowledge Base are connected, the agent can start answering right away.
How much does it cost?
Usage is $0.30 per AI handled minute (18 credits per minute).