Consio vs Dialpad
Why Shopify brands choose Consio over Dialpad?
Sell more from every call: Consio unifies 24/7 AI voice, ecommerce power dialing, SMS follow-ups, and Shopify attribution to prove revenue impact.
Consio vs Dialpad
Why Shopify brands choose Consio over Dialpad?
Sell more from every call: Consio unifies 24/7 AI voice, ecommerce power dialing, SMS follow-ups, and Shopify attribution to prove revenue impact.
Consio vs Dialpad
Why Shopify brands choose Consio over Dialpad?
Sell more from every call: Consio unifies 24/7 AI voice, ecommerce power dialing, SMS follow-ups, and Shopify attribution to prove revenue impact.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio is the voice platform built for ecommerce. It offers 24/7 AI voice, Shopify-native context, and outbound campaigns to segments like abandoned checkout, VIP, or high-intent shoppers. Everything is tied back to Shopify, so brands can track calls, conversions, and revenue in one place.
Dialpad is a broad unified communications suite with VoIP, video, messaging, and AI analytics. It’s designed for general business communications across industries and isn’t tailored to ecommerce workflows, Shopify data, or revenue-driven phone campaigns.
How is Consio different from Dialpad?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Dialpad?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Dialpad?
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
Dialpad
Dialpad
Core focus
Core focus
Core focus
E-commerce sales calls & SMS (targeted campaigns)
Consio
E-commerce sales calls & SMS (targeted campaigns)
E-commerce sales calls & SMS (targeted campaigns)
Unified communications (calls, video, messaging)
Dialpad
Unified communications (calls, video, messaging)
Unified communications (calls, video, messaging)
Target audience
Target audience
Target audience
Shopify/D2C online stores (retail, B2B)
Consio
Shopify/D2C online stores (retail, B2B)
Shopify/D2C online stores (retail, B2B)
Enterprises and SMBs needing a full UC suite
Dialpad
Enterprises and SMBs needing a full UC suite
Enterprises and SMBs needing a full UC suite
Shopify integration
Shopify integration
Shopify integration
Native Shopify & Klaviyo integration with order context
Consio
Native Shopify & Klaviyo integration with order context
Native Shopify & Klaviyo integration with order context
Limited Shopify app (Pro plan only); general CRM integrations
Dialpad
Limited Shopify app (Pro plan only); general CRM integrations
Limited Shopify app (Pro plan only); general CRM integrations
AI & automation
AI & automation
AI & automation
24/7 AI voice agent, AI Summaries, AI Transcripts
Consio
24/7 AI voice agent, AI Summaries, AI Transcripts
24/7 AI voice agent, AI Summaries, AI Transcripts
AI Voice Intelligence (real-time transcription, coaching)
Dialpad
AI Voice Intelligence (real-time transcription, coaching)
AI Voice Intelligence (real-time transcription, coaching)
Outbound calling
Outbound calling
Outbound calling
Segmented power-dialer campaigns; auto voicemail drops
Consio
Segmented power-dialer campaigns; auto voicemail drops
Segmented power-dialer campaigns; auto voicemail drops
Basic outbound calling; no specialized e-commerce campaign tools
Dialpad
Basic outbound calling; no specialized e-commerce campaign tools
Basic outbound calling; no specialized e-commerce campaign tools
Messaging
Messaging
Messaging
Built-in SMS (inbound + outbound) fully integrated
Consio
Built-in SMS (inbound + outbound) fully integrated
Built-in SMS (inbound + outbound) fully integrated
SMS supported (comes with calling plan)
Dialpad
SMS supported (comes with calling plan)
SMS supported (comes with calling plan)
Analytics & ROI
Analytics & ROI
Analytics & ROI
Links calls to Shopify orders & campaign revenue
Consio
Links calls to Shopify orders & campaign revenue
Links calls to Shopify orders & campaign revenue
Call logs and transcripts; general QA/insights
Dialpad
Call logs and transcripts; general QA/insights
Call logs and transcripts; general QA/insights
Scalability
Scalability
Scalability
Unlimited agents (minutes-based pricing)
Consio
Unlimited agents (minutes-based pricing)
Unlimited agents (minutes-based pricing)
Per-user pricing
Dialpad
Per-user pricing
Per-user pricing
Setup
Setup
Setup
Quick Shopify app install; dedicated e-commerce onboarding
Consio
Quick Shopify app install; dedicated e-commerce onboarding
Quick Shopify app install; dedicated e-commerce onboarding
Enterprise setup (complex IVR/routing configuration)
Dialpad
Enterprise setup (complex IVR/routing configuration)
Enterprise setup (complex IVR/routing configuration)
Pricing
Pricing
Pricing
Pay-per-use (minutes) pricing with unlimited agents
Consio
Pay-per-use (minutes) pricing with unlimited agents
Pay-per-use (minutes) pricing with unlimited agents
Per-user subscription tiers (Standard $15–$25+/user)
Dialpad
Per-user subscription tiers (Standard $15–$25+/user)
Per-user subscription tiers (Standard $15–$25+/user)
Team setup
Team setup
Team setup
No seat fees : add unlimited agents at no extra cost
Consio
No seat fees : add unlimited agents at no extra cost
No seat fees : add unlimited agents at no extra cost
Per-seat licensing (each user increases cost)
Dialpad
Per-seat licensing (each user increases cost)
Per-seat licensing (each user increases cost)
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Shopify native design
Built for ecommerce
Native integrations – Connects directly to Shopify and Klaviyo, pulling live customer and order data into every call.
Ecommerce campaigns – Powers abandoned-cart, VIP, and win-back call campaigns so merchants reach shoppers with full context.
Beyond Dialpad – Dialpad’s Shopify app is limited to Pro/Enterprise plans and doesn’t include built-in ecommerce campaigns.
Shopify native design
Built for ecommerce
Native integrations – Connects directly to Shopify and Klaviyo, pulling live customer and order data into every call.
Ecommerce campaigns – Powers abandoned-cart, VIP, and win-back call campaigns so merchants reach shoppers with full context.
Beyond Dialpad – Dialpad’s Shopify app is limited to Pro/Enterprise plans and doesn’t include built-in ecommerce campaigns.
Shopify native design
Built for ecommerce
Native integrations – Connects directly to Shopify and Klaviyo, pulling live customer and order data into every call.
Ecommerce campaigns – Powers abandoned-cart, VIP, and win-back call campaigns so merchants reach shoppers with full context.
Beyond Dialpad – Dialpad’s Shopify app is limited to Pro/Enterprise plans and doesn’t include built-in ecommerce campaigns.
AI voice agent
AI Agents with ecom context
Always-on AI – Answers calls 24/7, handles FAQs, captures intent, and keeps your line open even when your team is offline.
Understands Shopify data – Sees who’s calling, their orders, and where they are in the buying journey to qualify leads and book meetings.
More focused than Dialpad – Dialpad’s AI covers transcription and coaching but isn’t a dedicated ecommerce sales assistant.
AI voice agent
AI Agents with ecom context
Always-on AI – Answers calls 24/7, handles FAQs, captures intent, and keeps your line open even when your team is offline.
Understands Shopify data – Sees who’s calling, their orders, and where they are in the buying journey to qualify leads and book meetings.
More focused than Dialpad – Dialpad’s AI covers transcription and coaching but isn’t a dedicated ecommerce sales assistant.
AI voice agent
AI Agents with ecom context
Always-on AI – Answers calls 24/7, handles FAQs, captures intent, and keeps your line open even when your team is offline.
Understands Shopify data – Sees who’s calling, their orders, and where they are in the buying journey to qualify leads and book meetings.
More focused than Dialpad – Dialpad’s AI covers transcription and coaching but isn’t a dedicated ecommerce sales assistant.
Outbound call campaigns
Revenue-driven outbound
Power dialer – Calls through segmented lists such as VIPs, high-intent visitors, or holiday shoppers in just a few clicks.
Automated voicemails – Drops pre-recorded voicemails when there’s no answer so reps don’t spend time repeating the same message.
Built for ecommerce – Dialpad’s outbound is more basic and lacks native segment dialing or auto-drop voicemails for campaigns.
Outbound call campaigns
Revenue-driven outbound
Power dialer – Calls through segmented lists such as VIPs, high-intent visitors, or holiday shoppers in just a few clicks.
Automated voicemails – Drops pre-recorded voicemails when there’s no answer so reps don’t spend time repeating the same message.
Built for ecommerce – Dialpad’s outbound is more basic and lacks native segment dialing or auto-drop voicemails for campaigns.
Outbound call campaigns
Revenue-driven outbound
Power dialer – Calls through segmented lists such as VIPs, high-intent visitors, or holiday shoppers in just a few clicks.
Automated voicemails – Drops pre-recorded voicemails when there’s no answer so reps don’t spend time repeating the same message.
Built for ecommerce – Dialpad’s outbound is more basic and lacks native segment dialing or auto-drop voicemails for campaigns.
Revenue attribution
Track revenue from every call
Order-level attribution – Links every call back to Shopify customers and orders so you can see real revenue impact.
Campaign insights – Shows how abandoned-cart, VIP, and win-back campaigns perform, from contact rate to conversions.
Beyond call logs – Dialpad focuses on logs and transcripts, while Consio ties results directly to ecommerce revenue.
Revenue attribution
Track revenue from every call
Order-level attribution – Links every call back to Shopify customers and orders so you can see real revenue impact.
Campaign insights – Shows how abandoned-cart, VIP, and win-back campaigns perform, from contact rate to conversions.
Beyond call logs – Dialpad focuses on logs and transcripts, while Consio ties results directly to ecommerce revenue.
Revenue attribution
Track revenue from every call
Order-level attribution – Links every call back to Shopify customers and orders so you can see real revenue impact.
Campaign insights – Shows how abandoned-cart, VIP, and win-back campaigns perform, from contact rate to conversions.
Beyond call logs – Dialpad focuses on logs and transcripts, while Consio ties results directly to ecommerce revenue.
Pricing
Affordable pricing, no per-seat fees
Usage-based model – Start free and pay by minutes used instead of paying fixed platform fees or mandatory bundles.
No seat tax – Plans like $30/month for 100 minutes scale with call volume, not headcount, so you can add agents freely.
Dialpad contrast – Dialpad bills per user licence, which quickly adds up as teams grow.
Pricing
Affordable pricing, no per-seat fees
Usage-based model – Start free and pay by minutes used instead of paying fixed platform fees or mandatory bundles.
No seat tax – Plans like $30/month for 100 minutes scale with call volume, not headcount, so you can add agents freely.
Dialpad contrast – Dialpad bills per user licence, which quickly adds up as teams grow.
Pricing
Affordable pricing, no per-seat fees
Usage-based model – Start free and pay by minutes used instead of paying fixed platform fees or mandatory bundles.
No seat tax – Plans like $30/month for 100 minutes scale with call volume, not headcount, so you can add agents freely.
Dialpad contrast – Dialpad bills per user licence, which quickly adds up as teams grow.
Setup and Support
For Shopify / DTC Brands
Shopify-native setup – Installs as a Shopify app, so merchants can get started without heavy IT or complex telecom onboarding.
Merchant-focused support – Offers dedicated onboarding and guidance tailored to online stores, unlike Dialpad’s contact-center-oriented setup.
Setup and Support
For Shopify / DTC Brands
Shopify-native setup – Installs as a Shopify app, so merchants can get started without heavy IT or complex telecom onboarding.
Merchant-focused support – Offers dedicated onboarding and guidance tailored to online stores, unlike Dialpad’s contact-center-oriented setup.
Setup and Support
For Shopify / DTC Brands
Shopify-native setup – Installs as a Shopify app, so merchants can get started without heavy IT or complex telecom onboarding.
Merchant-focused support – Offers dedicated onboarding and guidance tailored to online stores, unlike Dialpad’s contact-center-oriented setup.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing Dialpad numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing Dialpad numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing Dialpad numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on Dialpad until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Dialpad until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Dialpad until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What is the main difference between Consio and Dialpad?
Consio is built specifically for Shopify and ecommerce phone sales, with AI, outbound campaigns, SMS, and revenue attribution tied to Shopify orders. Dialpad is a broader unified communications platform for calls, video, and messaging, designed for general business use.
How does pricing differ between Consio and Dialpad?
Consio uses usage-based pricing with no seat fees, allowing unlimited agents. Dialpad charges per user per month, which can become costly as teams grow. For Shopify stores with fluctuating call volume, Consio’s model is often more flexible.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which platform offers better analytics for ecommerce?
Consio connects every call to actual Shopify orders and campaign revenue. You can see which calls led to sales, recoveries, or repeat purchases. Dialpad provides call logs and transcript insights, but not revenue-linked ecommerce reporting.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What is the main difference between Consio and Dialpad?
Consio is built specifically for Shopify and ecommerce phone sales, with AI, outbound campaigns, SMS, and revenue attribution tied to Shopify orders. Dialpad is a broader unified communications platform for calls, video, and messaging, designed for general business use.
How does pricing differ between Consio and Dialpad?
Consio uses usage-based pricing with no seat fees, allowing unlimited agents. Dialpad charges per user per month, which can become costly as teams grow. For Shopify stores with fluctuating call volume, Consio’s model is often more flexible.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which platform offers better analytics for ecommerce?
Consio connects every call to actual Shopify orders and campaign revenue. You can see which calls led to sales, recoveries, or repeat purchases. Dialpad provides call logs and transcript insights, but not revenue-linked ecommerce reporting.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What is the main difference between Consio and Dialpad?
Consio is built specifically for Shopify and ecommerce phone sales, with AI, outbound campaigns, SMS, and revenue attribution tied to Shopify orders. Dialpad is a broader unified communications platform for calls, video, and messaging, designed for general business use.
How does pricing differ between Consio and Dialpad?
Consio uses usage-based pricing with no seat fees, allowing unlimited agents. Dialpad charges per user per month, which can become costly as teams grow. For Shopify stores with fluctuating call volume, Consio’s model is often more flexible.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which platform offers better analytics for ecommerce?
Consio connects every call to actual Shopify orders and campaign revenue. You can see which calls led to sales, recoveries, or repeat purchases. Dialpad provides call logs and transcript insights, but not revenue-linked ecommerce reporting.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What is the main difference between Consio and Dialpad?
Consio is built specifically for Shopify and ecommerce phone sales, with AI, outbound campaigns, SMS, and revenue attribution tied to Shopify orders. Dialpad is a broader unified communications platform for calls, video, and messaging, designed for general business use.
How does pricing differ between Consio and Dialpad?
Consio uses usage-based pricing with no seat fees, allowing unlimited agents. Dialpad charges per user per month, which can become costly as teams grow. For Shopify stores with fluctuating call volume, Consio’s model is often more flexible.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which platform offers better analytics for ecommerce?
Consio connects every call to actual Shopify orders and campaign revenue. You can see which calls led to sales, recoveries, or repeat purchases. Dialpad provides call logs and transcript insights, but not revenue-linked ecommerce reporting.