Consio vs Aircall
Why Shopify brands choose Consio over Aircall?
Designed for DTC teams, Consio blends 24/7 AI answering, outbound call campaigns, and SMS with Shopify-native attribution to grow conversions.
Consio vs Aircall
Why Shopify brands choose Consio over Aircall?
Designed for DTC teams, Consio blends 24/7 AI answering, outbound call campaigns, and SMS with Shopify-native attribution to grow conversions.
Consio vs Aircall
Why Shopify brands choose Consio over Aircall?
Designed for DTC teams, Consio blends 24/7 AI answering, outbound call campaigns, and SMS with Shopify-native attribution to grow conversions.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio is built specifically for Shopify and DTC sales teams. It combines a 24/7 AI Voice Agent, outbound call campaigns, SMS, and true Shopify-native attribution to help brands convert more shoppers and recover more revenue — without running a traditional call center.
Aircall is a general-purpose cloud phone system for sales and support teams. It works well for seat-based call centers but isn’t designed for ecommerce workflows and doesn’t offer revenue attribution or automated outbound campaigns.
How is Consio different from Aircall?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Aircall?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Aircall?
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
Aircall
Aircall
Platform type
Platform type
Platform type
Inbound/outbound phone platform with integrated SMS for e-commerce
Consio
Inbound/outbound phone platform with integrated SMS for e-commerce
Inbound/outbound phone platform with integrated SMS for e-commerce
Cloud-based call-center (voice & SMS)
Aircall
Cloud-based call-center (voice & SMS)
Cloud-based call-center (voice & SMS)
Target audience
Target audience
Target audience
Shopify DTC and online retailers
Consio
Shopify DTC and online retailers
Shopify DTC and online retailers
Sales/support teams in SMBs
Aircall
Sales/support teams in SMBs
Sales/support teams in SMBs
Outbound calling
Outbound calling
Outbound calling
Ecommerce Power Dialer for campaigns, automated voicemail drops
Consio
Ecommerce Power Dialer for campaigns, automated voicemail drops
Ecommerce Power Dialer for campaigns, automated voicemail drops
Predictive/power dialer for general outreach (no ecom targeting)
Aircall
Predictive/power dialer for general outreach (no ecom targeting)
Predictive/power dialer for general outreach (no ecom targeting)
Inbound calls
Inbound calls
Inbound calls
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
Consio
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
IVR menus, queues, and skill-based routing for human agents
Aircall
IVR menus, queues, and skill-based routing for human agents
IVR menus, queues, and skill-based routing for human agents
AI & automation
AI & automation
AI & automation
AI voice agent, AI Summaries, AI Transcripts
Consio
AI voice agent, AI Summaries, AI Transcripts
AI voice agent, AI Summaries, AI Transcripts
AI transcripts, automated summaries (focus on support)
Aircall
AI transcripts, automated summaries (focus on support)
AI transcripts, automated summaries (focus on support)
Analytics
Analytics
Analytics
Connects every call to Shopify orders and campaign revenue.
Consio
Connects every call to Shopify orders and campaign revenue.
Connects every call to Shopify orders and campaign revenue.
Standard call metrics and dashboards (calls, talk time, etc.)
Aircall
Standard call metrics and dashboards (calls, talk time, etc.)
Standard call metrics and dashboards (calls, talk time, etc.)
Pricing
Pricing
Pricing
Usage-based : e.g. $30/month for 100 mins; free tier available
Consio
Usage-based : e.g. $30/month for 100 mins; free tier available
Usage-based : e.g. $30/month for 100 mins; free tier available
Per-user/month licensing (from ~$30–50/user, min. 3 users)
Aircall
Per-user/month licensing (from ~$30–50/user, min. 3 users)
Per-user/month licensing (from ~$30–50/user, min. 3 users)
Scalability
Scalability
Scalability
Unlimited agents on any plan (cost scales with usage)
Consio
Unlimited agents on any plan (cost scales with usage)
Unlimited agents on any plan (cost scales with usage)
Per-user seat billing (min. 3 seats, add users by license)
Aircall
Per-user seat billing (min. 3 seats, add users by license)
Per-user seat billing (min. 3 seats, add users by license)
Onboarding
Onboarding
Onboarding
Shopify app install, with dedicated launch support and easy setup
Consio
Shopify app install, with dedicated launch support and easy setup
Shopify app install, with dedicated launch support and easy setup
More complex initial setup (admin console, IVR/queue config, per-user setup)
Aircall
More complex initial setup (admin console, IVR/queue config, per-user setup)
More complex initial setup (admin console, IVR/queue config, per-user setup)
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Shopify native design
Built for ecommerce
Shopify-native data - Consio taps directly into Shopify and Klaviyo data so you can use orders, AOV and segments in every call.
Right customer, right moment – Call shoppers when it matters: checkout events, VIP segments, churn risk or post-purchase opportunities.
Ecommerce-first workflows – No extra setup to make your storefront data usable. Aircall shows Shopify info but doesn’t integrate with ecommerce events.
Shopify native design
Built for ecommerce
Shopify-native data - Consio taps directly into Shopify and Klaviyo data so you can use orders, AOV and segments in every call.
Right customer, right moment – Call shoppers when it matters: checkout events, VIP segments, churn risk or post-purchase opportunities.
Ecommerce-first workflows – No extra setup to make your storefront data usable. Aircall shows Shopify info but doesn’t integrate with ecommerce events.
Shopify native design
Built for ecommerce
Shopify-native data - Consio taps directly into Shopify and Klaviyo data so you can use orders, AOV and segments in every call.
Right customer, right moment – Call shoppers when it matters: checkout events, VIP segments, churn risk or post-purchase opportunities.
Ecommerce-first workflows – No extra setup to make your storefront data usable. Aircall shows Shopify info but doesn’t integrate with ecommerce events.
Inbound + Outbound
Turns phone into a revenue channel
Targeted outbound lists - Automatically calls abandoned checkout emails, VIP buyers, hot leads, post-purchase upsell audiences…
Voicemails at scale - Drops pre-recorded voicemails when shoppers do not pick up, saving time for your team.
New sales channel - Turns phone into a real revenue channel for DTC brands, while Aircall dialers stay more generic for cold outreach.
Inbound + Outbound
Turns phone into a revenue channel
Targeted outbound lists - Automatically calls abandoned checkout emails, VIP buyers, hot leads, post-purchase upsell audiences…
Voicemails at scale - Drops pre-recorded voicemails when shoppers do not pick up, saving time for your team.
New sales channel - Turns phone into a real revenue channel for DTC brands, while Aircall dialers stay more generic for cold outreach.
Inbound + Outbound
Turns phone into a revenue channel
Targeted outbound lists - Automatically calls abandoned checkout emails, VIP buyers, hot leads, post-purchase upsell audiences…
Voicemails at scale - Drops pre-recorded voicemails when shoppers do not pick up, saving time for your team.
New sales channel - Turns phone into a real revenue channel for DTC brands, while Aircall dialers stay more generic for cold outreach.
Ecommerce communications
Calls, texts and AI in one flow
One place for calls and texts - Consio bundles voice and SMS so merchants can follow up calls with texts seamlessly.
Consistent customer experience - Keep conversations going across phone and SMS without switching tools or tabs.
Single Shopify-ready dashboard - Calls, texts and AI summaries live in one view tailored to the Shopify workflow.
Ecommerce communications
Calls, texts and AI in one flow
One place for calls and texts - Consio bundles voice and SMS so merchants can follow up calls with texts seamlessly.
Consistent customer experience - Keep conversations going across phone and SMS without switching tools or tabs.
Single Shopify-ready dashboard - Calls, texts and AI summaries live in one view tailored to the Shopify workflow.
Ecommerce communications
Calls, texts and AI in one flow
One place for calls and texts - Consio bundles voice and SMS so merchants can follow up calls with texts seamlessly.
Consistent customer experience - Keep conversations going across phone and SMS without switching tools or tabs.
Single Shopify-ready dashboard - Calls, texts and AI summaries live in one view tailored to the Shopify workflow.
AI voice agent
AI Agents with ecom context
Always-on AI agent – Answers calls, manages FAQs, captures intent and routes qualified shoppers to your team.
Full buyer context – Recognizes returning customers, reads their order history and adapts to where they are in the buying journey.
Native ecommerce AI – Aircall’s bot is optional and generic; Consio’s AI is built around Shopify events and DTC conversations.
AI voice agent
AI Agents with ecom context
Always-on AI agent – Answers calls, manages FAQs, captures intent and routes qualified shoppers to your team.
Full buyer context – Recognizes returning customers, reads their order history and adapts to where they are in the buying journey.
Native ecommerce AI – Aircall’s bot is optional and generic; Consio’s AI is built around Shopify events and DTC conversations.
AI voice agent
AI Agents with ecom context
Always-on AI agent – Answers calls, manages FAQs, captures intent and routes qualified shoppers to your team.
Full buyer context – Recognizes returning customers, reads their order history and adapts to where they are in the buying journey.
Native ecommerce AI – Aircall’s bot is optional and generic; Consio’s AI is built around Shopify events and DTC conversations.
Usage-based pricing
Cheaper than Aircall
Usage, not seats – Pay for minutes and messages, not for individual user licenses. Invite unlimited teammates.
Lower entry cost – For example, $30/month buys around 100 call minutes plus SMS. Aircall requires minimum seat bundles (≈$120/month for 3 users).
More economical for Shopify brands - Consio’s model can be significantly cheaper over time.
Usage-based pricing
Cheaper than Aircall
Usage, not seats – Pay for minutes and messages, not for individual user licenses. Invite unlimited teammates.
Lower entry cost – For example, $30/month buys around 100 call minutes plus SMS. Aircall requires minimum seat bundles (≈$120/month for 3 users).
More economical for Shopify brands - Consio’s model can be significantly cheaper over time.
Usage-based pricing
Cheaper than Aircall
Usage, not seats – Pay for minutes and messages, not for individual user licenses. Invite unlimited teammates.
Lower entry cost – For example, $30/month buys around 100 call minutes plus SMS. Aircall requires minimum seat bundles (≈$120/month for 3 users).
More economical for Shopify brands - Consio’s model can be significantly cheaper over time.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing JustCall numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing JustCall numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing JustCall numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on JustCall until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on JustCall until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on JustCall until the transfer date, then switches seamlessly to Consio.
3
Try Consio first
Test Consio with a free number before porting your existing lines.
3
Try Consio first
Test Consio with a free number before porting your existing lines.
3
Try Consio first
Test Consio with a free number before porting your existing lines.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How is Consio’s pricing different from Aircall’s?
Consio uses usage-based pricing, so you only pay for the calls and SMS you use. There are no seat fees and unlimited teammates can use the platform.
Aircall charges per user, with mandatory seat minimums, which gets expensive for ecommerce teams that do not spend their days on the phone.
Can I use Consio if I already have Aircall or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
How is Consio’s AI Voice Agent different from Aircall’s AI features?
Consio’s AI Voice Agent is built for ecommerce: it reads Shopify data, answers FAQs, qualifies buyers, books calls, and routes based on order history and intent.
Aircall’s AI is general-purpose, focused on transcriptions and assistive notes, not on ecommerce conversion or customer lifecycle context.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How is Consio’s pricing different from Aircall’s?
Consio uses usage-based pricing, so you only pay for the calls and SMS you use. There are no seat fees and unlimited teammates can use the platform.
Aircall charges per user, with mandatory seat minimums, which gets expensive for ecommerce teams that do not spend their days on the phone.
Can I use Consio if I already have Aircall or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
How is Consio’s AI Voice Agent different from Aircall’s AI features?
Consio’s AI Voice Agent is built for ecommerce: it reads Shopify data, answers FAQs, qualifies buyers, books calls, and routes based on order history and intent.
Aircall’s AI is general-purpose, focused on transcriptions and assistive notes, not on ecommerce conversion or customer lifecycle context.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How is Consio’s pricing different from Aircall’s?
Consio uses usage-based pricing, so you only pay for the calls and SMS you use. There are no seat fees and unlimited teammates can use the platform.
Aircall charges per user, with mandatory seat minimums, which gets expensive for ecommerce teams that do not spend their days on the phone.
Can I use Consio if I already have Aircall or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
How is Consio’s AI Voice Agent different from Aircall’s AI features?
Consio’s AI Voice Agent is built for ecommerce: it reads Shopify data, answers FAQs, qualifies buyers, books calls, and routes based on order history and intent.
Aircall’s AI is general-purpose, focused on transcriptions and assistive notes, not on ecommerce conversion or customer lifecycle context.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How is Consio’s pricing different from Aircall’s?
Consio uses usage-based pricing, so you only pay for the calls and SMS you use. There are no seat fees and unlimited teammates can use the platform.
Aircall charges per user, with mandatory seat minimums, which gets expensive for ecommerce teams that do not spend their days on the phone.
Can I use Consio if I already have Aircall or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
How is Consio’s AI Voice Agent different from Aircall’s AI features?
Consio’s AI Voice Agent is built for ecommerce: it reads Shopify data, answers FAQs, qualifies buyers, books calls, and routes based on order history and intent.
Aircall’s AI is general-purpose, focused on transcriptions and assistive notes, not on ecommerce conversion or customer lifecycle context.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.