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Consio vs RingCentral
Consio boosts ecommerce revenue by unifying 24/7 AI voice, automated outbound phone campaigns, SMS workflows, and Shopify-native attribution in a one platform.
×
Consio vs RingCentral
Consio boosts ecommerce revenue by unifying 24/7 AI voice, automated outbound phone campaigns, SMS workflows, and Shopify-native attribution in a one platform.
×
Consio vs RingCentral
Consio boosts ecommerce revenue by unifying 24/7 AI voice, automated outbound phone campaigns, SMS workflows, and Shopify-native attribution in a one platform.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio is built specifically for Shopify and DTC. It combines an always-on AI Voice Agent, outbound call campaigns, SMS texting, and true Shopify-integrated attribution to help brands convert more shoppers and recover more revenue.
RingCentral is a broad cloud communications platform. It provides voice calls, SMS, video meetings for general sales or support use cases. However, it isn’t designed around ecommerce workflows or Shopify data, so it lacks native revenue attribution and the automated, storefront-triggered calling campaigns that Consio offers for online retailers.
How is Consio different from RingCentral?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from RingCentral?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from RingCentral?
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
RingCentral
RingCentral
Platform type
Platform type
Platform type
Inbound/outbound phone platform with integrated SMS for e-commerce
Inbound/outbound phone platform with integrated SMS for e-commerce
Consio
Inbound/outbound phone platform with integrated SMS for e-commerce
Cloud-based unified communications
Cloud-based unified communications
RingCentral
Cloud-based unified communications
Target audience
Target audience
Target audience
Shopify DTC and online retailers
Shopify DTC and online retailers
Consio
Shopify DTC and online retailers
Broad SMBs and enterprises. Not focused on ecommerce workflows
Broad SMBs and enterprises. Not focused on ecommerce workflows
RingCentral
Broad SMBs and enterprises. Not focused on ecommerce workflows
Outbound calling
Outbound calling
Outbound calling
Ecommerce Power Dialer for campaigns, automated voicemail drops
Ecommerce Power Dialer for campaigns, automated voicemail drops
Consio
Ecommerce Power Dialer for campaigns, automated voicemail drops
Predictive/power dialer for general outreach (no ecom targeting)
Predictive/power dialer for general outreach (no ecom targeting)
RingCentral
Predictive/power dialer for general outreach (no ecom targeting)
Inbound calls
Inbound calls
Inbound calls
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
Consio
24/7 AI Voice Agent (answers FAQs, qualifies leads with Shopify context)
IVR menus, auto-attendant, and call queues route callers to human agents
IVR menus, auto-attendant, and call queues route callers to human agents
RingCentral
IVR menus, auto-attendant, and call queues route callers to human agents
AI & automation
AI & automation
AI & automation
AI voice agent with Shopify context; AI call summaries and transcripts
AI voice agent with Shopify context; AI call summaries and transcripts
Consio
AI voice agent with Shopify context; AI call summaries and transcripts
Voicemail and call transcription, call recording
Voicemail and call transcription, call recording
RingCentral
Voicemail and call transcription, call recording
Analytics
Analytics
Analytics
Connects every call to Shopify orders and campaign revenue
Connects every call to Shopify orders and campaign revenue
Consio
Connects every call to Shopify orders and campaign revenue
Standard call metrics with no native revenue attribution to sales
Standard call metrics with no native revenue attribution to sales
RingCentral
Standard call metrics with no native revenue attribution to sales
Pricing
Pricing
Pricing
Usage-based : e.g. $30/month for 100 mins; free tier available
Usage-based : e.g. $30/month for 100 mins; free tier available
Consio
Usage-based : e.g. $30/month for 100 mins; free tier available
Per-user monthly licensing (typically ~$20–$40 per user, higher for advanced features)
Per-user monthly licensing (typically ~$20–$40 per user, higher for advanced features)
RingCentral
Per-user monthly licensing (typically ~$20–$40 per user, higher for advanced features)
Onboarding
Onboarding
Onboarding
Shopify app install, with dedicated launch support and easy setup
Shopify app install, with dedicated launch support and easy setup
Consio
Shopify app install, with dedicated launch support and easy setup
More complex setup. Shopify integration requires third-party connectors (Zapier)
More complex setup. Shopify integration requires third-party connectors (Zapier)
RingCentral
More complex setup. Shopify integration requires third-party connectors (Zapier)
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Shopify native design
Built for ecommerce
Shopify context – Consio directly taps into Shopify (and Klaviyo) data, displaying each caller’s order history, cart value, and past purchases during calls. This gives reps instant context about the customer.
Less app switching – There’s no need to manually look up Shopify orders when the phone rings. RingCentral, by contrast, has no native Shopify integration, so teams must toggle between apps or use custom integrations to see shopper details.
Shopify native design
Built for ecommerce
Shopify context – Consio directly taps into Shopify (and Klaviyo) data, displaying each caller’s order history, cart value, and past purchases during calls. This gives reps instant context about the customer.
Less app switching – There’s no need to manually look up Shopify orders when the phone rings. RingCentral, by contrast, has no native Shopify integration, so teams must toggle between apps or use custom integrations to see shopper details.
Shopify native design
Built for ecommerce
Shopify context – Consio directly taps into Shopify (and Klaviyo) data, displaying each caller’s order history, cart value, and past purchases during calls. This gives reps instant context about the customer.
Less app switching – There’s no need to manually look up Shopify orders when the phone rings. RingCentral, by contrast, has no native Shopify integration, so teams must toggle between apps or use custom integrations to see shopper details.
AI voice agent
AI Agents with ecom context
Ecommerce-aware AI – Consio’s AI Voice Agent answers calls 24/7, handles FAQ inquiries (e.g. “Where’s my order?”). It captures caller intent and seamlessly transfers high-intent shoppers to a human rep, complete with AI-generated call summaries linked to their orders.
Generic vs. tailored – RingCentral’s automation is limited to generic call routing and transcription. It doesn’t leverage Shopify data, any virtual agent or IVR in RingCentral provides no personalized product/store context.
AI voice agent
AI Agents with ecom context
Ecommerce-aware AI – Consio’s AI Voice Agent answers calls 24/7, handles FAQ inquiries (e.g. “Where’s my order?”). It captures caller intent and seamlessly transfers high-intent shoppers to a human rep, complete with AI-generated call summaries linked to their orders.
Generic vs. tailored – RingCentral’s automation is limited to generic call routing and transcription. It doesn’t leverage Shopify data, any virtual agent or IVR in RingCentral provides no personalized product/store context.
AI voice agent
AI Agents with ecom context
Ecommerce-aware AI – Consio’s AI Voice Agent answers calls 24/7, handles FAQ inquiries (e.g. “Where’s my order?”). It captures caller intent and seamlessly transfers high-intent shoppers to a human rep, complete with AI-generated call summaries linked to their orders.
Generic vs. tailored – RingCentral’s automation is limited to generic call routing and transcription. It doesn’t leverage Shopify data, any virtual agent or IVR in RingCentral provides no personalized product/store context.
Ecom Power Dialer
Ecommerce outreach at scale
Built-in campaign dialer – Consio turns the phone into a proactive sales channel. You can automatically call targeted Shopify segments (abandoned checkouts, VIP, churn-risk subscribers, post-purchase upsells) using a power dialer that queues up calls and drops pre-recorded voicemails if no one answers.
Manual vs. automated – RingCentral’s standard phone system requires manual dialing for outreach. It doesn’t include an out-of-the-box campaign dialer for Shopify events. Teams using RingCentral must rely on manual call lists and voicemail follow-ups for sales campaigns.
Ecom Power Dialer
Ecommerce outreach at scale
Built-in campaign dialer – Consio turns the phone into a proactive sales channel. You can automatically call targeted Shopify segments (abandoned checkouts, VIP, churn-risk subscribers, post-purchase upsells) using a power dialer that queues up calls and drops pre-recorded voicemails if no one answers.
Manual vs. automated – RingCentral’s standard phone system requires manual dialing for outreach. It doesn’t include an out-of-the-box campaign dialer for Shopify events. Teams using RingCentral must rely on manual call lists and voicemail follow-ups for sales campaigns.
Ecom Power Dialer
Ecommerce outreach at scale
Built-in campaign dialer – Consio turns the phone into a proactive sales channel. You can automatically call targeted Shopify segments (abandoned checkouts, VIP, churn-risk subscribers, post-purchase upsells) using a power dialer that queues up calls and drops pre-recorded voicemails if no one answers.
Manual vs. automated – RingCentral’s standard phone system requires manual dialing for outreach. It doesn’t include an out-of-the-box campaign dialer for Shopify events. Teams using RingCentral must rely on manual call lists and voicemail follow-ups for sales campaigns.
Revenue attribution
Track revenue from every call
Clear call-to-order link – Every conversation in Consio is automatically tied to the shopper’s record and any resulting Shopify order. If a customer places an order after a call, Consio attributes the revenue to that call or campaign. This makes it easy for merchants to measure exactly how much sales revenue calls are generating.
No manual sync – RingCentral has no native way to link calls to Shopify orders or cart events. Teams would have to manually note orders in a CRM or Shopify admin.
Revenue attribution
Track revenue from every call
Clear call-to-order link – Every conversation in Consio is automatically tied to the shopper’s record and any resulting Shopify order. If a customer places an order after a call, Consio attributes the revenue to that call or campaign. This makes it easy for merchants to measure exactly how much sales revenue calls are generating.
No manual sync – RingCentral has no native way to link calls to Shopify orders or cart events. Teams would have to manually note orders in a CRM or Shopify admin.
Revenue attribution
Track revenue from every call
Clear call-to-order link – Every conversation in Consio is automatically tied to the shopper’s record and any resulting Shopify order. If a customer places an order after a call, Consio attributes the revenue to that call or campaign. This makes it easy for merchants to measure exactly how much sales revenue calls are generating.
No manual sync – RingCentral has no native way to link calls to Shopify orders or cart events. Teams would have to manually note orders in a CRM or Shopify admin.
Usage-based pricing
Cheaper than RingCentral
No per-seat costs – Consio’s pricing is usage-based: you pay only for call minutes and texts. Every plan allows unlimited users/agents at no extra charge, so your whole team can utilize the phone channel. For example, ~$30/month in usage covers about 100 call minutes (with a free tier available to start).
Lower total cost – RingCentral uses a traditional per-user subscription model. Even its basic plans (around $30 per user/month) charge for each agent, which can get expensive as your team grows. Advanced features (like an integrated contact center or dialer) often cost significantly more per seat.
Usage-based pricing
Cheaper than RingCentral
No per-seat costs – Consio’s pricing is usage-based: you pay only for call minutes and texts. Every plan allows unlimited users/agents at no extra charge, so your whole team can utilize the phone channel. For example, ~$30/month in usage covers about 100 call minutes (with a free tier available to start).
Lower total cost – RingCentral uses a traditional per-user subscription model. Even its basic plans (around $30 per user/month) charge for each agent, which can get expensive as your team grows. Advanced features (like an integrated contact center or dialer) often cost significantly more per seat.
Usage-based pricing
Cheaper than RingCentral
No per-seat costs – Consio’s pricing is usage-based: you pay only for call minutes and texts. Every plan allows unlimited users/agents at no extra charge, so your whole team can utilize the phone channel. For example, ~$30/month in usage covers about 100 call minutes (with a free tier available to start).
Lower total cost – RingCentral uses a traditional per-user subscription model. Even its basic plans (around $30 per user/month) charge for each agent, which can get expensive as your team grows. Advanced features (like an integrated contact center or dialer) often cost significantly more per seat.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing RingCentral numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing RingCentral numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing RingCentral numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on RingCentral until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on RingCentral until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on RingCentral until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can I use Consio if I already have RingCentral or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can I use Consio if I already have RingCentral or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can I use Consio if I already have RingCentral or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can I use Consio if I already have RingCentral or another phone system?
Yes. You can run Consio alongside your current phone system during the transition. Many merchants start by using Consio for AI answering, abandoned checkout callbacks, or upsell campaigns, then fully switch once they see the revenue impact.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
Yes. You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
What types of call campaigns can I run with Consio?
Consio supports ecommerce-ready campaigns such as abandoned checkout, abandoned cart, VIP outreach, hot leads, post-purchase upsells, win-back, subscription save, launch/back-in-stock notifications...without Zapier or custom logic.
Does Consio support both inbound and outbound calling?
Yes. Consio combines 24/7 AI inbound answering with a powerful outbound dialer for abandoned checkout recovery, VIP outreach, hot lead follow-up, and post-purchase upsells. Aircall supports outbound too, but without ecommerce-specific segmentation.