Customer context for AI Voice Agent

The AI now has full Shopify customer context, including order and shipping and is able to solve full inquiries on it's own. It behaves like a true teammate. The AI agent appears as the agent who took the call and leaves a complete trail in the Inbox. This gives you better visibility into AI-handled calls. Also, you can now run multiple specialized AI agents, for example, one for support and one for sales.

Send and receive SMS in Consio

Send and receive SMS right in Consio. Messages appear in the customer timeline and the Inbox, with clear Sent/Delivered states and friendly error handling.

You can use Consio to track all revenue attributed to SMS handled by agents.
Enable SMS → Settings → Trust Center → Register your numbers for SMS

Multiple phone numbers & smarter routing

 Add several numbers, set a default, and assign numbers per campaign. Spontaneous/outbound calls auto-pick the right number (reuse the last one used with that customer, otherwise the default). You can also link a phone number to each AI Agent and manage Caller ID name.

Other improvements

• Gorgias Integration : Automatically create tickets for SMS and Connected calls

• Kustomer Integration : Automatically create tickets for SMS and Connected calls

• Interface & notifications: Browser alerts for inbound calls, “Missed”, “Voicemail”, “SMS ” filters, Read all, open-conversation badge.

• Shopify Metafields : Consio now stores a last_connected_at customer metafield so you can segment by recent conversations.