Our second monthly Product Update installment is live! Several updates focusing on agent productivity and performance. Check it out!

Engage faster with our new Power Dialer (Beta)

The new predictive Power Dialer helps you reach more customers with fewer agents. Instead of manually calling, agents mark themselves as available, and the system automatically dials multiple numbers at once.

As soon as a customer picks up, the agent is connected. If no one answers, a voicemail is left as usual. This means higher call volume, reduced agent workload, and increased ROI by shifting costs from agent time to software.

Full context with customer timeline

Agents can now view the complete customer interaction history right from the call view. The timeline shows all past calls and orders made by the the customer. This makes it easy to track previous interactions and maintain context during follow-ups.

Track your stats with agent statistics

We’ve added a new Agents page that shows performance metrics for each agent, including completed calls, connected calls, sales, and revenue. This makes it easy for managers to track agent performance and optimize team efficiency.

Other improvements

• Dialer: Redesigned the dialer user interface to improve usability.

• Klaviyo: Added customer profile details to the dialer.

• Call algorithm update: First attempts are sorted by most recent first, while second or subsequent attempts are sorted by oldest first. This ensures fair distribution and consistent follow-up timing.

• Call scheduling: Manually scheduled calls now stay assigned to the agent who made the previous call.