We've got great news to share: Consio is now integrated with Kustomer.

The goal of this integration is simple: bring your calls into Kustomer conversations, where your team already works, to save time and keep full context across every customer interaction.

What you're getting, starting today

• Automatic conversation creation: every completed call in Consio creates a Kustomer conversation (inbound or outbound)

• Conversation updates:

  • when the customer is identified/linked in Kustomer,

  • when the call’s AI summary is generated (posted as a message: “Call was summarized on Consio.”),

  • when the call is logged (posted as a message: “Call was logged on Consio.” with disposition + notes),

  • the call details are posted as a message: “A new call was completed on Consio” (customer, agent, duration, direction, phone number).

• Kustomer → Consio link: open the full call record in Consio in one click if you need to dig deeper.

Why it’s useful

• Everything in one place: calls now live in Kustomer alongside your other customer conversations, so agents stay in one workspace.

• Less friction: your team sees the same call context (details + disposition/notes + AI summary) directly in the conversation thread.

• More action: with the AI summary in Kustomer, you know what to do next without re-listening to the call.