Consio is now integrated with Richpanel

We've got great news to share: Consio is now integrated with Richpanel.

The goal of this integration is simple: bring your calls into Richpanel, where your support team already manages customer conversations, to save time and keep full context across every channel.

What you're getting, starting today

Automatic conversation creation: every completed call in Consio creates a Richpanel conversation (inbound or outbound).

Conversation updates:

• when the customer is identified/linked in Richpanel,

• when the call’s AI summary is generated (added as a conversation message),

• for any inbound voicemail, a message is posted in the conversation,

• missed call transcripts are available directly in Richpanel.

Richpanel → Consio link: access the full call record in Consio in one click if you need to dig deeper.

Why it’s useful

Everything in one place: calls now live in Richpanel alongside email, chat, social, and messaging conversations—so agents stay in a single workspace.

Less friction: support teams keep the full customer context (order, history, conversations, and now calls) without switching tools.

More action: with AI call summaries directly in Richpanel, agents know exactly what to do next without re-listening to calls.