Consio vs Gorgias
Why Shopify Brands Choose Consio over Gorgias for Voice & Calls?
Turn your support line into a sales engine: Consio combines 24/7 AI voice, Shopify/Klaviyo segments, power dialing, SMS, and order-level attribution.
Consio vs Gorgias
Why Shopify Brands Choose Consio over Gorgias for Voice & Calls?
Turn your support line into a sales engine: Consio combines 24/7 AI voice, Shopify/Klaviyo segments, power dialing, SMS, and order-level attribution.
Consio vs Gorgias
Why Shopify Brands Choose Consio over Gorgias for Voice & Calls?
Turn your support line into a sales engine: Consio combines 24/7 AI voice, Shopify/Klaviyo segments, power dialing, SMS, and order-level attribution.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio was built specifically for Shopify merchants who want to use voice calls as a sales channel. It provides out-of-the-box tools tailored for e-commerce (segmented abandoned-cart campaigns, VIP calling lists, Upsell post purchase…).
By contrast, Gorgias is primarily focused on ticketing rather than advanced phone workflows. Gorgias brings together chats, emails, and SMS but its voice features are more basic from a sales perspective.
How is Consio different from Gorgias?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Gorgias?
A clear comparison of both platforms for Shopify merchants.
How is Consio different from Gorgias?
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
Gorgias
Gorgias
Purpose
Purpose
Purpose
Phone platform built for Shopify, focused on revenue-driving calls.
Phone platform built for Shopify, focused on revenue-driving calls.
Consio
Phone platform built for Shopify, focused on revenue-driving calls.
General support helpdesk centered on tickets, not phone sales.
General support helpdesk centered on tickets, not phone sales.
Gorgias
General support helpdesk centered on tickets, not phone sales.
Inbound Calls
Inbound Calls
Inbound Calls
24/7 AI Voice Agent handling FAQs and routing high-intent callers.
24/7 AI Voice Agent handling FAQs and routing high-intent callers.
Consio
24/7 AI Voice Agent handling FAQs and routing high-intent callers.
Traditional IVR, routing, recordings, and AI summaries. No AI voice agent.
Traditional IVR, routing, recordings, and AI summaries. No AI voice agent.
Gorgias
Traditional IVR, routing, recordings, and AI summaries. No AI voice agent.
Outbound calling
Outbound calling
Outbound calling
Power Dialer and Voicemail Drops for outbound sales campaigns.
Power Dialer and Voicemail Drops for outbound sales campaigns.
Consio
Power Dialer and Voicemail Drops for outbound sales campaigns.
Basic click-to-call only; no mass dialer or outbound campaign tools.
Basic click-to-call only; no mass dialer or outbound campaign tools.
Gorgias
Basic click-to-call only; no mass dialer or outbound campaign tools.
AI & automation
AI & automation
AI & automation
24/7 AI voice agent, AI Summaries, AI Transcripts.
24/7 AI voice agent, AI Summaries, AI Transcripts.
Consio
24/7 AI voice agent, AI Summaries, AI Transcripts.
Provides call recordings, transcripts, and AI summaries for review.
Provides call recordings, transcripts, and AI summaries for review.
Gorgias
Provides call recordings, transcripts, and AI summaries for review.
Shopify/Klaviyo segments for outbound calls
Shopify/Klaviyo segments for outbound calls
Shopify/Klaviyo segments for outbound calls
1-click calling from Shopify/Klaviyo segments with dialer + voicemail drops.
1-click calling from Shopify/Klaviyo segments with dialer + voicemail drops.
Consio
1-click calling from Shopify/Klaviyo segments with dialer + voicemail drops.
No native segment-based calling; requires external tools.
No native segment-based calling; requires external tools.
Gorgias
No native segment-based calling; requires external tools.
Pricing
Pricing
Pricing
Usage-based minutes, unlimited users, free plan available.
Usage-based minutes, unlimited users, free plan available.
Consio
Usage-based minutes, unlimited users, free plan available.
Seat-based pricing + voice add-ons; costs grow with seats and usage.
Seat-based pricing + voice add-ons; costs grow with seats and usage.
Gorgias
Seat-based pricing + voice add-ons; costs grow with seats and usage.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
AI voice agent
AI Agents with ecom context
24/7 AI voice agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or rigid IVR menus.
Commerce context built in – Uses Shopify data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your team, while Gorgias Voice still relies on IVR and agents only.
AI voice agent
AI Agents with ecom context
24/7 AI voice agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or rigid IVR menus.
Commerce context built in – Uses Shopify data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your team, while Gorgias Voice still relies on IVR and agents only.
AI voice agent
AI Agents with ecom context
24/7 AI voice agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or rigid IVR menus.
Commerce context built in – Uses Shopify data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your team, while Gorgias Voice still relies on IVR and agents only.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, ideal for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Calls abandoned carts, VIPs, high-LTV customers.. from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when there’s no answer; Gorgias only offers basic click-to-call from support tickets.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, ideal for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Calls abandoned carts, VIPs, high-LTV customers.. from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when there’s no answer; Gorgias only offers basic click-to-call from support tickets.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, ideal for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Calls abandoned carts, VIPs, high-LTV customers.. from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when there’s no answer; Gorgias only offers basic click-to-call from support tickets.
Consio AI Hub
One place, One view
One place for every call – Links each call to the right Shopify customer and order so no conversation gets lost.
Full Shopify context – Centralizes inbound, outbound, AI, and human calls with store data visible in a single view.
Campaign revenue tracking – Shows which phone campaigns drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce list targeting.
Consio AI Hub
One place, One view
One place for every call – Links each call to the right Shopify customer and order so no conversation gets lost.
Full Shopify context – Centralizes inbound, outbound, AI, and human calls with store data visible in a single view.
Campaign revenue tracking – Shows which phone campaigns drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce list targeting.
Consio AI Hub
One place, One view
One place for every call – Links each call to the right Shopify customer and order so no conversation gets lost.
Full Shopify context – Centralizes inbound, outbound, AI, and human calls with store data visible in a single view.
Campaign revenue tracking – Shows which phone campaigns drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce list targeting.
Pricing
Flexible, Affordable Pricing
Usage-based pricing – Start free, then mainly pay for call minutes instead of per-user licenses.
Unlimited agents – Add as many reps as you want with no extra seat cost as your team grows.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Pricing
Flexible, Affordable Pricing
Usage-based pricing – Start free, then mainly pay for call minutes instead of per-user licenses.
Unlimited agents – Add as many reps as you want with no extra seat cost as your team grows.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Pricing
Flexible, Affordable Pricing
Usage-based pricing – Start free, then mainly pay for call minutes instead of per-user licenses.
Unlimited agents – Add as many reps as you want with no extra seat cost as your team grows.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Customer stories
Menē and Polysleep chose Consio over Gorgias
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Menē and Polysleep chose Consio over Gorgias
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Menē and Polysleep chose Consio over Gorgias
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on Gorgias until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Gorgias until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Gorgias until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias?
Consio is built specifically for Shopify merchants who want to use phone calls as a revenue channel. Gorgias is primarily a support ticketing system with more basic voice features and no dedicated AI sales agent.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias?
Consio is built specifically for Shopify merchants who want to use phone calls as a revenue channel. Gorgias is primarily a support ticketing system with more basic voice features and no dedicated AI sales agent.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias?
Consio is built specifically for Shopify merchants who want to use phone calls as a revenue channel. Gorgias is primarily a support ticketing system with more basic voice features and no dedicated AI sales agent.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias?
Consio is built specifically for Shopify merchants who want to use phone calls as a revenue channel. Gorgias is primarily a support ticketing system with more basic voice features and no dedicated AI sales agent.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.