Overview
Polysleep, an Award-Winning Canadian mattress company, was founded in 2016. They are known for their innovative foam mattresses designed with antimicrobial and liquid-repellent materials, emphasizing comfort, durability, and support. Polysleep is based in Montreal and promotes sustainability and local manufacturing by crafting its products within Canada.
Embracing a new engagement channel
They opted to use Consio to engage with their customers after noticing that other leaders in the furniture space we’re actively calling and texting their customers to close online sales.
"We have been using Consio for a couple of weeks. It’s great, our sales agent was able to close a sale from an abandoned checkout Shopify segment on the very first day, it was really easy to install and get started. We generated $14.4K in phone sales within a week of launching."
— Jonathan Ménard, Marketing & e-Commerce Director
Quick results and a lasting impact
Polysleep had no previous outbound calling experience. The team was a little bit reticent to start calling at first, but quickly realized the short-term positive revenue impact that their phone program was having on the company results.
"It was surprising, but the customer perceived the calls better than expected, they were actually happy that we called them and helped them with more information about our company to complete a purchase."
— Alice Lacroix, Operations Coordinator
By the numbers
2 days to complete onboarding
$14.4K in sales within 5 days of launching
166 outbound calls
7% Conversion rate on all calls
Top segment: Abandoned Checkout
Beyond revenue: building customer trust
Consio was able to provide an incremental revenue lift to Polysleep within a few days of signing up but also, those proactive phone calls are likely to create a long term positive halo effect with its customers.
