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Consio vs Omakase
Call abandoned carts, upsell VIPs, handle support 24/7…Consio powers AI phone sales and tracks every dollar back to Shopify.
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Consio vs Omakase
Call abandoned carts, upsell VIPs, handle support 24/7…Consio powers AI phone sales and tracks every dollar back to Shopify.
×
Consio vs Omakase
Call abandoned carts, upsell VIPs, handle support 24/7…Consio powers AI phone sales and tracks every dollar back to Shopify.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio and Omakase are both AI assistants for Shopify stores, but their focus and impact differ.
Consio is an all-in-one e-commerce phone platform that manages both inbound and outbound calls. It’s designed to turn every customer phone call into a sales opportunity.
Omakase, on the other hand, is a voice-powered shopping assistant that lives on your website offering help and product recommendations in real time.
In other words, Consio leverages the phone channel to drive revenue, while Omakase acts like an on-site sales associate to assist browsing customers.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
Omakase
Omakase
Platform purpose
Platform purpose
Platform purpose
Built for Shopify brands to drive sales via phone (calls & SMS)
Consio
Built for Shopify brands to drive sales via phone (calls & SMS)
Built for Shopify brands to drive sales via phone (calls & SMS)
Voice AI shopping agent for online stores (assists on-site shoppers)
Omakase
Voice AI shopping agent for online stores (assists on-site shoppers)
Voice AI shopping agent for online stores (assists on-site shoppers)
Inbound calls handled by AI
Inbound calls handled by AI
Inbound calls handled by AI
Yes: AI answers calls with Shopify context
Consio
Yes: AI answers calls with Shopify context
Yes: AI answers calls with Shopify context
No: Only engages via website widget, not phone calls
Omakase
No: Only engages via website widget, not phone calls
No: Only engages via website widget, not phone calls
Outbound call campaigns
Outbound call campaigns
Outbound call campaigns
Yes: Power Dialer for targeted campaigns (abandoned carts, VIPs...)
Consio
Yes: Power Dialer for targeted campaigns (abandoned carts, VIPs...)
Yes: Power Dialer for targeted campaigns (abandoned carts, VIPs...)
No outbound or proactive outreach
Omakase
No outbound or proactive outreach
No outbound or proactive outreach
SMS/MMS
SMS/MMS
SMS/MMS
Yes: SMS/MMS included (1 SMS = 1 credit)
Consio
Yes: SMS/MMS included (1 SMS = 1 credit)
Yes: SMS/MMS included (1 SMS = 1 credit)
No SMS or messaging support
Omakase
No SMS or messaging support
No SMS or messaging support
Integration with Shopify
Integration with Shopify
Integration with Shopify
Native : Reads customers, orders, and products
Consio
Native : Reads customers, orders, and products
Native : Reads customers, orders, and products
App syncs catalog and FAQ, not order history
Omakase
App syncs catalog and FAQ, not order history
App syncs catalog and FAQ, not order history
Integration with Klaviyo
Integration with Klaviyo
Integration with Klaviyo
Yes: 1-click call lists from segments
Consio
Yes: 1-click call lists from segments
Yes: 1-click call lists from segments
No: Doesn’t connect to Klaviyo
Omakase
No: Doesn’t connect to Klaviyo
No: Doesn’t connect to Klaviyo
Revenue attribution
Revenue attribution
Revenue attribution
Yes: Tracks conversions from each call
Consio
Yes: Tracks conversions from each call
Yes: Tracks conversions from each call
No: Can’t link chats to revenue
Omakase
No: Can’t link chats to revenue
No: Can’t link chats to revenue
Typical use cases
Typical use cases
Typical use cases
Inbound support & outbound sales calls (abandoned carts, VIP, upsells..)
Consio
Inbound support & outbound sales calls (abandoned carts, VIP, upsells..)
Inbound support & outbound sales calls (abandoned carts, VIP, upsells..)
Inbound support (product Q&A, recommendation, FAQ help)
Omakase
Inbound support (product Q&A, recommendation, FAQ help)
Inbound support (product Q&A, recommendation, FAQ help)
Buyer recognition
Buyer recognition
Buyer recognition
Yes: Uses number to pull order history
Consio
Yes: Uses number to pull order history
Yes: Uses number to pull order history
Limited: Based on browsing, not ID
Omakase
Limited: Based on browsing, not ID
Limited: Based on browsing, not ID
Pricing model
Pricing model
Pricing model
Usage-based, free to start, no seat fees
Consio
Usage-based, free to start, no seat fees
Usage-based, free to start, no seat fees
Tiered by chat volume, free plan available
Omakase
Tiered by chat volume, free plan available
Tiered by chat volume, free plan available
Why Omakase customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Omakase customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Omakase customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Inbound + Outbound
Support and sales, together
Proactive outreach – Consio isn’t just reactive, it runs outbound phone campaigns to generate new sales, calling customers for scenarios like abandoned checkouts, win-back offers, or VIP outreach. This turns the phone into a revenue-generating channel, not just a support line.
Omakase’s limits – Omakase engages only with shoppers already on your site, and only if they interact with the voice widget.
Inbound + Outbound
Support and sales, together
Proactive outreach – Consio isn’t just reactive, it runs outbound phone campaigns to generate new sales, calling customers for scenarios like abandoned checkouts, win-back offers, or VIP outreach. This turns the phone into a revenue-generating channel, not just a support line.
Omakase’s limits – Omakase engages only with shoppers already on your site, and only if they interact with the voice widget.
Inbound + Outbound
Support and sales, together
Proactive outreach – Consio isn’t just reactive, it runs outbound phone campaigns to generate new sales, calling customers for scenarios like abandoned checkouts, win-back offers, or VIP outreach. This turns the phone into a revenue-generating channel, not just a support line.
Omakase’s limits – Omakase engages only with shoppers already on your site, and only if they interact with the voice widget.
Consio AI Hub
Track revenue from every call
Track every sale – Consio automatically logs and attributes revenue from every conversation. Calls (whether handled by AI or a human agent) are recorded, transcribed, and linked to the corresponding Shopify customer and order in Consio’s AI Hub.
Blind spot with Omakase – Omakase provides analytics on customer questions and interactions, but it doesn’t tie those conversations to actual purchases or dollars earned.
Consio AI Hub
Track revenue from every call
Track every sale – Consio automatically logs and attributes revenue from every conversation. Calls (whether handled by AI or a human agent) are recorded, transcribed, and linked to the corresponding Shopify customer and order in Consio’s AI Hub.
Blind spot with Omakase – Omakase provides analytics on customer questions and interactions, but it doesn’t tie those conversations to actual purchases or dollars earned.
Consio AI Hub
Track revenue from every call
Track every sale – Consio automatically logs and attributes revenue from every conversation. Calls (whether handled by AI or a human agent) are recorded, transcribed, and linked to the corresponding Shopify customer and order in Consio’s AI Hub.
Blind spot with Omakase – Omakase provides analytics on customer questions and interactions, but it doesn’t tie those conversations to actual purchases or dollars earned.
Integrated SMS
More touchpoints, more conversion
Multi-channel engagement – Consio combines voice and text to maximize conversions. Its AI can seamlessly transition from a phone call to a text message. For instance, sending a product link or discount via SMS after a call or voicemail.
On-site only – Omakase focuses on a single channel (on-site voice/chat). It does not send SMS follow-ups or reach customers outside the website interface.
Integrated SMS
More touchpoints, more conversion
Multi-channel engagement – Consio combines voice and text to maximize conversions. Its AI can seamlessly transition from a phone call to a text message. For instance, sending a product link or discount via SMS after a call or voicemail.
On-site only – Omakase focuses on a single channel (on-site voice/chat). It does not send SMS follow-ups or reach customers outside the website interface.
Integrated SMS
More touchpoints, more conversion
Multi-channel engagement – Consio combines voice and text to maximize conversions. Its AI can seamlessly transition from a phone call to a text message. For instance, sending a product link or discount via SMS after a call or voicemail.
On-site only – Omakase focuses on a single channel (on-site voice/chat). It does not send SMS follow-ups or reach customers outside the website interface.
Pricing
Consio is cheaper than Omakase
More phone volume – Consio’s $60 plan includes 400 minutes (~100–200 conversations assuming ~2–4 min per call), giving you more phone capacity than Omakase’s $49 plan (50 on-site conversations).
Flexible scaling – Consio scales predictably with $0.10/min overage and 1 SMS = 1 credit. Omakase scales by upgrading conversation tiers (e.g., 300 or 1,000 conversations), since it’s priced per on-site session volume.
Pricing
Consio is cheaper than Omakase
More phone volume – Consio’s $60 plan includes 400 minutes (~100–200 conversations assuming ~2–4 min per call), giving you more phone capacity than Omakase’s $49 plan (50 on-site conversations).
Flexible scaling – Consio scales predictably with $0.10/min overage and 1 SMS = 1 credit. Omakase scales by upgrading conversation tiers (e.g., 300 or 1,000 conversations), since it’s priced per on-site session volume.
Pricing
Consio is cheaper than Omakase
More phone volume – Consio’s $60 plan includes 400 minutes (~100–200 conversations assuming ~2–4 min per call), giving you more phone capacity than Omakase’s $49 plan (50 on-site conversations).
Flexible scaling – Consio scales predictably with $0.10/min overage and 1 SMS = 1 credit. Omakase scales by upgrading conversation tiers (e.g., 300 or 1,000 conversations), since it’s priced per on-site session volume.
In short
Choosing between Consio and Omakase?
If your main priority is on site product guidance for browsing shoppers, Omakase and Consio can help.
If you want to turn phone into a revenue engine with inbound plus outbound calls, SMS follow ups and Shopify attribution, Consio is the better choice.
In short
Choosing between Consio and Omakase?
If your main priority is on-site product guidance for browsing shoppers, Omakase.ai is a solid fit.
If you want to turn phone into a revenue engine (inbound + outbound calls, SMS follow-ups, campaigns, and Shopify attribution), Consio is the better choice.
In short
Choosing between Consio and Omakase?
If your main priority is on site product guidance for browsing shoppers, Omakase and Consio can help.
If you want to turn phone into a revenue engine with inbound plus outbound calls, SMS follow ups and Shopify attribution, Consio is the better choice.
In short
Choosing between Consio and Omakase?
If your main priority is on site product guidance for browsing shoppers, Omakase and Consio can help.
If you want to turn phone into a revenue engine with inbound plus outbound calls, SMS follow ups and Shopify attribution, Consio is the better choice.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing Omakase numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing Omakase numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing Omakase numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on Omakase until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Omakase until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Omakase until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can these platforms proactively reach out to customers?
Consio can run outbound call campaigns and leave automated voicemails. Omakase only helps shoppers who are actively on your site.
Do both platforms track sales or conversions from interactions?
Consio attributes phone driven revenue to calls and campaigns in Shopify context. Omakase provides conversation analytics but does not tie chats to revenue.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Which is more focused on driving sales vs handling support?
Consio is built for phone revenue and support automation. Omakase focuses on helping visitors choose products while they browse.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can these platforms proactively reach out to customers?
Consio can run outbound call campaigns and leave automated voicemails. Omakase only helps shoppers who are actively on your site.
Do both platforms track sales or conversions from interactions?
Consio attributes phone driven revenue to calls and campaigns in Shopify context. Omakase provides conversation analytics but does not tie chats to revenue.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
Which is more focused on driving sales vs handling support?
Consio is built for phone revenue and support automation. Omakase focuses on helping visitors choose products while they browse.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can these platforms proactively reach out to customers?
Consio can run outbound call campaigns and leave automated voicemails. Omakase only helps shoppers who are actively on your site.
Do both platforms track sales or conversions from interactions?
Consio attributes phone driven revenue to calls and campaigns in Shopify context. Omakase provides conversation analytics but does not tie chats to revenue.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Which is more focused on driving sales vs handling support?
Consio is built for phone revenue and support automation. Omakase focuses on helping visitors choose products while they browse.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
Can these platforms proactively reach out to customers?
Consio can run outbound call campaigns and leave automated voicemails. Omakase only helps shoppers who are actively on your site.
Do both platforms track sales or conversions from interactions?
Consio attributes phone driven revenue to calls and campaigns in Shopify context. Omakase provides conversation analytics but does not tie chats to revenue.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Which is more focused on driving sales vs handling support?
Consio is built for phone revenue and support automation. Omakase focuses on helping visitors choose products while they browse.