Email and SMS are saturated, ad costs keep rising, and buyers often want to speak before purchasing. Result: the phone is one of the most reliable ways to convert qualified intent into sales on Shopify.
In this article, you will see why voice is coming back, how AI makes phone sales scalable, and how Consio helps Shopify merchants turn calls into measurable revenue.
Why voice is making a comeback in ecommerce
Shoppers trust conversations.
When orders are complex, baskets are high, or timing is sensitive, a quick call removes objections faster than email or chat. Voice also reaches buyers who ignore their inbox, creates mutual accountability, and speeds up decisions.
AI changes the economics of phone.
Historically, selling by phone was expensive and hard to track. Today an AI voice agent can answer every inbound call instantly, qualify intent, route to the right rep, and trigger follow-ups at the right moment. You remove friction, win the first response, and align phone with commercial performance.
Why Shopify merchants adopt phone sales
Shopify brands see strong ROI at several high-impact moments:
Abandoned carts and checkouts that require a fast response
High-AOV purchases where trust and advice matter
VIP win-backs where a real conversation can save a purchase
B2B or wholesale orders that need configuration and delivery clarity
These are exactly the moments when a trained human agemts turns “maybe” into “yes”.
The Consio approach: AI + humans, built for Shopify
Consio is a phone sales platform dedicated to Shopify. It combines an AI voice agent for inbound calls with outbound calling tools in a single console that is integrated with Shopify and provides clear revenue attribution.
AI Voice Agent 24/7
Answers instantly, resolves pre-purchase questions, helps complete checkout, qualifies and books, then routes only high-intent calls to the right rep. Every handoff includes full Shopify context.
Ecommerce Power Dialer
Launch targeted campaigns in minutes from your Shopify or Klaviyo segments such as abandoned carts, high-value leads, post purchase upsells and VIPs. Automatically drop automatically a contextual voicemail when there is no answer to lift connect and close rates without wasting agent time.
Work with your team or with ours
Run Consio with your own sales reps or activate Consio-vetted on-demand agents. Shared playbooks, QA, and analytics ensure performance at scale.
AI Phone Hub
Centralize all calls, AI or human, inbound and outbound calls, in a single dashboard. Agents see live customer, cart, and order history, take structured notes, and track outcomes.
Native Shopify and Klaviyo integrations
Sync segments and post-call actions automatically so data, events, and follow-ups stay perfectly aligned with the rest of your marketing stack.
Sales attribution and phone ROI
See revenue generated by campaign, by rep, and by segment in real time. Attribute sales to the exact call that influenced the purchase, including first-touch and last-touch views, so you know which conversations drive revenue and which scripts or playbooks to scale. No more guesswork. Double down on the outreach that converts and retire what does not.
Concrete workflow examples
Abandoned cart recovery
A customer leaves an abandoned cart.
A sales rep calls back to offer help and finalize the order.
Once finalized, the order is attributed to the campaign.
High-AOV consultation
A prospect asks for advice such as size, configuration, or bundle.
The AI agent qualifies and schedules time with the right specialist if no rep is available.
The seller accesses cart and order history in the Hub.
The sale closes via payment link or assisted checkout and is attributed to the conversation.
VIP win-back
A loyal customer has stopped ordering.
Consio generates a targeted call list from Klaviyo.
The rep calls with a personalized message and sends a follow-up SMS.
The returning order is recorded and attributed to the win-back campaign.
How Consio differs from a helpdesk or a standard phone system
Helpdesks complement Consio.
Tools like Gorgias excel at written support and ticket automation. Consio focuses on revenue-generating phone conversations. Many brands use both: Gorgias for email and chat tickets, Consio for inbound voice with AI and outbound sales calls. Consio integrates with helpdesks (Gorgias, Kustomer...) so context and outcomes stay in sync.
Standard phone systems are not built for ecommerce sales.
Services like Google Voice or Grasshopper provide numbers and basic calling, mostly for inbound. They do not offer Shopify context, Klaviyo-driven segmentation, AI voice handling, outbound campaign tooling, or revenue attribution by call. Consio is a sales platform, not just a dial tone.
Consio is different: a revenue-oriented phone sales platform integrated with Shopify. You get AI coverage for all inbound calls, a powerful outbound engine, and precise revenue attribution by conversation. You can keep using your helpdesk for support, and we even integrate with it. With Consio, you stop losing sales that a phone conversation would close faster.
Getting started on Shopify
Install Consio from the Shopify App Store and import your data from Klaviyo or Shopify.
Import your first segments, for example abandoned carts.
Configure your number, voicemail message, and playbook, then launch your calling campaign.
Activate the AI voice agent so callbacks are handled instantly.
Monitor revenue attribution by campaign and by rep in the AI Phone Hub.
Ready to turn conversations into revenue?
Book a demo and see how Consio powers Shopify phone sales in both inbound and outbound.
