Customer Stories
From abandoned carts to loyal customers (Elavate)
Elavate turns abandoned carts into collagen rituals with Consio : nearly 15% conversion and $27,944 in revenue.
With
Alex Philip
,
Founder
at
Elavate
$27,944
Attributed revenue
14.56%
Conversion on connected calls
12,275
Total calls completed
About
Elavate is a wellness brand offering premium collagen supplements designed to support natural beauty, vitality, and overall well-being.
Industry
Health & Wellness / Nutrition
Product
Multi-collagen superblend
Consio agent
Bongiewe
Ready to get started?
A Unique approach to Collagen
Elavate was founded by Alex Philip after becoming disappointed with the expensive, poor-quality, unpleasant-tasting collagen supplements he was buying for his mother. The company was launched to offer scientifically proven, great-tasting collagen solutions to women seeking benefits for their skin, joints, and overall well-being. Its flagship product is a collagen super blend available in several flavors: chocolate, vanilla, and plain. In addition to collagen, Elavate also sells multivitamin gummies. Despite their interest, customers needed clarification on ingredients, flavors, usage, and subscriptions before purchasing.
Turning first time shoppers in subscribers
Even with strong product interest, too many potential customers weren’t completing purchases.
Customers often have a lot of questions about ingredients, taste/usage, and subscriptions creating last minute hesitations. Carts were abandoned, and previous buyers drifted without timely follow-up.
Elavate needed a personalized, timely way to re-engage these segments at scale.
The right call at the right time
With Consio’s phone sales platform, Elavate launched targeted call campaigns across key segments:
Abandoned checkout: High-intent users who dropped in the checkout before payment
Product & usage inquiries: Shoppers comparing collagen types, flavors, and routines who needed quick guidance
Lapsed purchasers: Past buyers ready for reactivation or upsell bundles
These calls used AI-personalized scripts and the ecommerce power dialer, enabling high-volume, high-relevance outreach. Each segment received tailored messaging to answer objections (how to take it, when to drink it, shipping/returns), reignite interest, and close sales.
"Consio changed the way we engage our customers. There is now a lot less friction, more certainty, and a stronger connection with our user base, leading to higher conversion rate.”
— Alex Philip, Founder, Elavate
The results
Led by Bongiwe, an experienced phone sales representative from South Africa, the program delivered:
12,275 calls completed
14.56% conversion rate on connected calls
$27,944 in connected calls attributed revenue
296 sales from connected calls
Conclusion
At Elavate, selling has never been a script; it's a conversation that begins with taste and ends in ritual. Bongiewe's voice extended Alex's promise. The result: fewer doubts, more personalized rituals, and above all, a community that identifies with Elavate's story. By giving each basket a name and each dose a purpose, Elavate didn't just “recover sales”: the brand established its flavors in its customers' mornings... and their long-term trust.
A Unique approach to Collagen
Elavate was founded by Alex Philip after becoming disappointed with the expensive, poor-quality, unpleasant-tasting collagen supplements he was buying for his mother. The company was launched to offer scientifically proven, great-tasting collagen solutions to women seeking benefits for their skin, joints, and overall well-being. Its flagship product is a collagen super blend available in several flavors: chocolate, vanilla, and plain. In addition to collagen, Elavate also sells multivitamin gummies. Despite their interest, customers needed clarification on ingredients, flavors, usage, and subscriptions before purchasing.
Turning first time shoppers in subscribers
Even with strong product interest, too many potential customers weren’t completing purchases.
Customers often have a lot of questions about ingredients, taste/usage, and subscriptions creating last minute hesitations. Carts were abandoned, and previous buyers drifted without timely follow-up.
Elavate needed a personalized, timely way to re-engage these segments at scale.
The right call at the right time
With Consio’s phone sales platform, Elavate launched targeted call campaigns across key segments:
Abandoned checkout: High-intent users who dropped in the checkout before payment
Product & usage inquiries: Shoppers comparing collagen types, flavors, and routines who needed quick guidance
Lapsed purchasers: Past buyers ready for reactivation or upsell bundles
These calls used AI-personalized scripts and the ecommerce power dialer, enabling high-volume, high-relevance outreach. Each segment received tailored messaging to answer objections (how to take it, when to drink it, shipping/returns), reignite interest, and close sales.
"Consio changed the way we engage our customers. There is now a lot less friction, more certainty, and a stronger connection with our user base, leading to higher conversion rate.”
— Alex Philip, Founder, Elavate
The results
Led by Bongiwe, an experienced phone sales representative from South Africa, the program delivered:
12,275 calls completed
14.56% conversion rate on connected calls
$27,944 in connected calls attributed revenue
296 sales from connected calls
Conclusion
At Elavate, selling has never been a script; it's a conversation that begins with taste and ends in ritual. Bongiewe's voice extended Alex's promise. The result: fewer doubts, more personalized rituals, and above all, a community that identifies with Elavate's story. By giving each basket a name and each dose a purpose, Elavate didn't just “recover sales”: the brand established its flavors in its customers' mornings... and their long-term trust.