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Consio vs FlipCX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
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Consio vs FlipCX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
×
Consio vs FlipCX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
A Shopify-native phone revenue platform. AI Voice Agent answers shoppers with live store context, runs outbound campaigns, and ties every call to an order.
Best for
DTC & mid-market Shopify brands
A Voice AI platform for inbound support calls like order status, returns, exchanges, and routing across ecommerce and service teams, not revenue workflows.
Best for
Teams with high-volume inbound support
How is Consio different from FlipCX?
A clear comparison of both platforms for Shopify merchants.
Consio
FlipCX
Platform type
Platform type
Shopify-native AI phone platform for support, sales, SMS, and revenue attribution
Consio
Shopify-native AI phone platform for support, sales, SMS, and revenue attribution
Voice AI platform focused on automating inbound customer support calls
FlipCX
Voice AI platform focused on automating inbound customer support calls
Target audience
Target audience
Shopify/DTC teams that want support automation + phone revenue
Consio
Shopify/DTC teams that want support automation + phone revenue
Call-heavy teams focused on reducing support call volume
FlipCX
Call-heavy teams focused on reducing support call volume
Outbound calling
Outbound calling
Ecommerce Power Dialer for abandoned checkout, VIP.. with voicemail drops
Consio
Ecommerce Power Dialer for abandoned checkout, VIP.. with voicemail drops
Inbound support automation omly
FlipCX
Inbound support automation omly
Automated voicemail
Automated voicemail
Yes: Consio can leave pre-recorded voicemails automatically
Consio
Yes: Consio can leave pre-recorded voicemails automatically
No automated voicemail
FlipCX
No automated voicemail
Inbound calls
Inbound calls
24/7 AI answers FAQs, qualifies shoppers, and routes buyers with context
Consio
24/7 AI answers FAQs, qualifies shoppers, and routes buyers with context
AI handles common support calls like WISMO, returns, and exchanges
FlipCX
AI handles common support calls like WISMO, returns, and exchanges
AI & automation
AI & automation
AI Voice Agent, AI IVR, summaries, transcripts, SMS, and Shopify handoffs
Consio
AI Voice Agent, AI IVR, summaries, transcripts, SMS, and Shopify handoffs
AI for support automation, intent detection, and resolutions
FlipCX
AI for support automation, intent detection, and resolutions
Analytics
Analytics
Tracks calls, SMS, agents, campaigns, and Shopify revenue
Consio
Tracks calls, SMS, agents, campaigns, and Shopify revenue
Tracks support automation, resolution, and call deflection
FlipCX
Tracks support automation, resolution, and call deflection
Pricing
Pricing
Usage-based : e.g. $30/month for 100 mins; free tier available
Consio
Usage-based : e.g. $30/month for 100 mins; free tier available
Performance-based pricing with a platform fee
FlipCX
Performance-based pricing with a platform fee
Scalability
Scalability
Unlimited teammates and AI agents; costs scale mainly with usage, not seats
Consio
Unlimited teammates and AI agents; costs scale mainly with usage, not seats
Scales well for high-volume inbound support automation and call deflection
FlipCX
Scales well for high-volume inbound support automation and call deflection
Why FlipCX customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Agentic AI for conversations
Answers what shoppers actually ask - The first AI sent the caller back to the FAQ. Consio answered the product question directly.
Not trapped in chatbot flows - Consio can search store knowledge and keep the conversation going naturally.
Built to convert - It removes pre-purchase friction, qualifies intent, and can route or follow up when a shopper is ready to buy.
Agentic AI for conversations
Answers what shoppers actually ask - The first AI sent the caller back to the FAQ. Consio answered the product question directly.
Not trapped in chatbot flows - Consio can search store knowledge and keep the conversation going naturally.
Built to convert - It removes pre-purchase friction, qualifies intent, and can route or follow up when a shopper is ready to buy.
Agentic AI for conversations
Answers what shoppers actually ask - The first AI sent the caller back to the FAQ. Consio answered the product question directly.
Not trapped in chatbot flows - Consio can search store knowledge and keep the conversation going naturally.
Built to convert - It removes pre-purchase friction, qualifies intent, and can route or follow up when a shopper is ready to buy.
Built for Shopify teams
Made for Shopify growth teams - Consio is built around Shopify customers, orders, products, segments, campaigns, SMS, and attribution from day one.
One platform for CX and growth - Support teams can resolve questions faster. Sales and retention teams can recover carts, follow up with VIPs, and drive repeat purchases.
More focused for DTC - FlipCX is a strong Voice AI platform for call-heavy support teams across multiple industries. Consio is purpose-built for Shopify brands that want phone support, phone sales, AI, SMS, campaigns, and revenue tracking in one place.
Built for Shopify teams
Made for Shopify growth teams - Consio is built around Shopify customers, orders, products, segments, campaigns, SMS, and attribution from day one.
One platform for CX and growth - Support teams can resolve questions faster. Sales and retention teams can recover carts, follow up with VIPs, and drive repeat purchases.
More focused for DTC - FlipCX is a strong Voice AI platform for call-heavy support teams across multiple industries. Consio is purpose-built for Shopify brands that want phone support, phone sales, AI, SMS, campaigns, and revenue tracking in one place.
Built for Shopify teams
Made for Shopify growth teams - Consio is built around Shopify customers, orders, products, segments, campaigns, SMS, and attribution from day one.
One platform for CX and growth - Support teams can resolve questions faster. Sales and retention teams can recover carts, follow up with VIPs, and drive repeat purchases.
More focused for DTC - FlipCX is a strong Voice AI platform for call-heavy support teams across multiple industries. Consio is purpose-built for Shopify brands that want phone support, phone sales, AI, SMS, campaigns, and revenue tracking in one place.
More than support
Support + revenue in one platform - FlipCX helps brands automate support calls. Consio helps Shopify brands automate support and generate revenue from the phone channel.
Handle support automatically - AI answers FAQs, order tracking questions, returns, missed calls, and escalates when a human is needed.
Recover revenue proactively - Consio also powers abandoned checkout calls, VIP outreach, post-purchase upsells, winbacks, and SMS follow-ups.
More than support
Support + revenue in one platform - FlipCX helps brands automate support calls. Consio helps Shopify brands automate support and generate revenue from the phone channel.
Handle support automatically - AI answers FAQs, order tracking questions, returns, missed calls, and escalates when a human is needed.
Recover revenue proactively - Consio also powers abandoned checkout calls, VIP outreach, post-purchase upsells, winbacks, and SMS follow-ups.
More than support
Support + revenue in one platform - FlipCX helps brands automate support calls. Consio helps Shopify brands automate support and generate revenue from the phone channel.
Handle support automatically - AI answers FAQs, order tracking questions, returns, missed calls, and escalates when a human is needed.
Recover revenue proactively - Consio also powers abandoned checkout calls, VIP outreach, post-purchase upsells, winbacks, and SMS follow-ups.
For Shopify revenue teams
Built for revenue campaigns - Consio gives Shopify teams a dedicated outbound workspace to call abandoned checkouts, VIP buyers, repeat customers, failed payments, winbacks, and high-intent shoppers.
Campaigns, not manual call lists - Build the segment, launch the campaign, call at scale, drop voicemails, follow up by SMS, and track the results.
More than operational outbound - FlipCX can automate some outbound calls for support or operational updates. Consio is built for ecommerce teams that want outbound calls to drive sales, recover carts, and increase LTV.
For Shopify revenue teams
Built for revenue campaigns - Consio gives Shopify teams a dedicated outbound workspace to call abandoned checkouts, VIP buyers, repeat customers, failed payments, winbacks, and high-intent shoppers.
Campaigns, not manual call lists - Build the segment, launch the campaign, call at scale, drop voicemails, follow up by SMS, and track the results.
More than operational outbound - FlipCX can automate some outbound calls for support or operational updates. Consio is built for ecommerce teams that want outbound calls to drive sales, recover carts, and increase LTV.
For Shopify revenue teams
Built for revenue campaigns - Consio gives Shopify teams a dedicated outbound workspace to call abandoned checkouts, VIP buyers, repeat customers, failed payments, winbacks, and high-intent shoppers.
Campaigns, not manual call lists - Build the segment, launch the campaign, call at scale, drop voicemails, follow up by SMS, and track the results.
More than operational outbound - FlipCX can automate some outbound calls for support or operational updates. Consio is built for ecommerce teams that want outbound calls to drive sales, recover carts, and increase LTV.
Track revenue from calls
Revenue attribution built in - Consio connects calls, SMS, campaigns, AI conversations, and agents back to Shopify orders and revenue.
Know what actually converts - See which abandoned checkout campaigns, VIP calls, SMS follow-ups, and agents are generating sales.
Beyond support analytics - FlipCX helps teams understand call volume and automation performance. Consio helps teams understand what phone conversations are worth in revenue.
Track revenue from calls
Revenue attribution built in - Consio connects calls, SMS, campaigns, AI conversations, and agents back to Shopify orders and revenue.
Know what actually converts - See which abandoned checkout campaigns, VIP calls, SMS follow-ups, and agents are generating sales.
Beyond support analytics - FlipCX helps teams understand call volume and automation performance. Consio helps teams understand what phone conversations are worth in revenue.
Track revenue from calls
Revenue attribution built in - Consio connects calls, SMS, campaigns, AI conversations, and agents back to Shopify orders and revenue.
Know what actually converts - See which abandoned checkout campaigns, VIP calls, SMS follow-ups, and agents are generating sales.
Beyond support analytics - FlipCX helps teams understand call volume and automation performance. Consio helps teams understand what phone conversations are worth in revenue.
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Ready to leave your contract?
Tell us who you’re using and what you’re paying. We’ll build your buyout offer.
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Choosing between Consio and FlipCX?
If your main priority is to automate inbound calls (24/7 support, quick answers to WISMO, basic order/return management), you can use Consio or FlipCX.
If, on the other hand, you want to automate inbound calls and turn the phone into a growth engine, with outbound campaigns, revenue attribution to Shopify, voicemail drops… Consio is the solution you need.
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Move your existing numbers to Consio
You can bring your existing FlipCX numbers to Consio fast, for free, and with no downtime.
01
We handle everything
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
02
No service interruption
No service interruption
Your number stays active on FlipCX until the transfer date, then switches seamlessly to Consio.
03
Try Consio first
Try Consio first
Test Consio with a free number before porting your existing lines.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and FlipCX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does FlipCX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and FlipCX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does FlipCX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and FlipCX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does FlipCX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and FlipCX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does FlipCX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.