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Consio vs Flip CX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
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Consio vs Flip CX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
×
Consio vs Flip CX
Consio is the sales phone system built for ecommerce: outbound dialer, 24/7 AI voice, SMS, and attribution, all Shopify-integrated.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio and Flip CX are AI voice solutions, but serve Shopify merchants differently.
Consio is built for Shopify ecommerce teams, offering 24/7 inbound call handling with an AI voice agent, plus an outbound power dialer for targeted campaigns (e.g. abandoned carts, VIPs). Each call links to Shopify data for clear ROI tracking.
By contrast, Flip CX is a general-purpose AI for inbound support, handling common inquiries. It lacks focus on outbound sales or Shopify-native integration.
Consio focuses on sales growth, while Flip CX helps teams reduce support workload.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Comparison of key features
A clear comparison of both platforms for Shopify merchants.
Consio
Consio
Flip CX
Flip CX
Target Audience
Target Audience
Target Audience
Ecommerce merchants on Shopify
Consio
Ecommerce merchants on Shopify
Ecommerce merchants on Shopify
Contact centers for support automation
FlipCX
Contact centers for support automation
Contact centers for support automation
Shopify Integration
Shopify Integration
Shopify Integration
Native sync: products, customers, orders, segments
Consio
Native sync: products, customers, orders, segments
Native sync: products, customers, orders, segments
API-based; no native dashboard or segmentation
FlipCX
API-based; no native dashboard or segmentation
API-based; no native dashboard or segmentation
Inbound Calls
Inbound Calls
Inbound Calls
24/7 AI agent that answers, qualifies, and routes calls with store context
Consio
24/7 AI agent that answers, qualifies, and routes calls with store context
24/7 AI agent that answers, qualifies, and routes calls with store context
AI voicebot replacing IVR, handling FAQs and escalating complex issues.
FlipCX
AI voicebot replacing IVR, handling FAQs and escalating complex issues.
AI voicebot replacing IVR, handling FAQs and escalating complex issues.
Outbound Calling
Outbound Calling
Outbound Calling
Power dialer for campaigns with auto voicemail drops
Consio
Power dialer for campaigns with auto voicemail drops
Power dialer for campaigns with auto voicemail drops
No dedicated outbound dialer feature (focus is on inbound calls)
FlipCX
No dedicated outbound dialer feature (focus is on inbound calls)
No dedicated outbound dialer feature (focus is on inbound calls)
Automated voicemail
Automated voicemail
Automated voicemail
Yes: Consio can leave pre-recorded voicemails automatically
Consio
Yes: Consio can leave pre-recorded voicemails automatically
Yes: Consio can leave pre-recorded voicemails automatically
No automated voicemail
FlipCX
No automated voicemail
No automated voicemail
AI Summaries & Transcripts
AI Summaries & Transcripts
AI Summaries & Transcripts
AI-generated call summaries + full transcripts
Consio
AI-generated call summaries + full transcripts
AI-generated call summaries + full transcripts
Focuses on ticketing; no transcripts or summaries
FlipCX
Focuses on ticketing; no transcripts or summaries
Focuses on ticketing; no transcripts or summaries
Reporting & Analytics
Reporting & Analytics
Reporting & Analytics
Unified hub (AI + human), with sales tracking linked to Shopify orders
Consio
Unified hub (AI + human), with sales tracking linked to Shopify orders
Unified hub (AI + human), with sales tracking linked to Shopify orders
Standard call-center metrics only; no built-in sales attribution
FlipCX
Standard call-center metrics only; no built-in sales attribution
Standard call-center metrics only; no built-in sales attribution
Why Flip CX customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Flip CX customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Why Flip CX customers migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
Inbound + Outbound
Support and sales, together
Sales dialer built-in – Run outbound campaigns with power dialer and voicemail drops for VIPs or abandoned carts.
Not just support – Unlike Flip CX, Consio helps you sell, not just deflect calls.
Inbound + Outbound
Support and sales, together
Sales dialer built-in – Run outbound campaigns with power dialer and voicemail drops for VIPs or abandoned carts.
Not just support – Unlike Flip CX, Consio helps you sell, not just deflect calls.
Inbound + Outbound
Support and sales, together
Sales dialer built-in – Run outbound campaigns with power dialer and voicemail drops for VIPs or abandoned carts.
Not just support – Unlike Flip CX, Consio helps you sell, not just deflect calls.
Shopify-Centric Design
Advanced ecommerce focus
One-click calls – Syncs directly with Shopify segments like VIPs or cart abandoners to launch targeted calls.
Built for ecommerce – Flip CX connects via API but lacks native Shopify workflows.
Shopify-Centric Design
Advanced ecommerce focus
One-click calls – Syncs directly with Shopify segments like VIPs or cart abandoners to launch targeted calls.
Built for ecommerce – Flip CX connects via API but lacks native Shopify workflows.
Shopify-Centric Design
Advanced ecommerce focus
One-click calls – Syncs directly with Shopify segments like VIPs or cart abandoners to launch targeted calls.
Built for ecommerce – Flip CX connects via API but lacks native Shopify workflows.
Integrated SMS
Stay connected beyond the call
Post-call SMS – Send summaries, payment links, offers, or tracking after any call (even missed).
Unified thread – Texts and calls live in one timeline for clarity and higher conversions.
Integrated SMS
Stay connected beyond the call
Post-call SMS – Send summaries, payment links, offers, or tracking after any call (even missed).
Unified thread – Texts and calls live in one timeline for clarity and higher conversions.
Integrated SMS
Stay connected beyond the call
Post-call SMS – Send summaries, payment links, offers, or tracking after any call (even missed).
Unified thread – Texts and calls live in one timeline for clarity and higher conversions.
Consio AI Hub
Track revenue from every call
Automatic attribution – Every call, AI or human, is linked to the right Shopify customer and order.
Clear ROI – See how campaigns drive revenue directly from your Shopify dashboard.
Consio AI Hub
Track revenue from every call
Automatic attribution – Every call, AI or human, is linked to the right Shopify customer and order.
Clear ROI – See how campaigns drive revenue directly from your Shopify dashboard.
Consio AI Hub
Track revenue from every call
Automatic attribution – Every call, AI or human, is linked to the right Shopify customer and order.
Clear ROI – See how campaigns drive revenue directly from your Shopify dashboard.
Pricing
Pay-As-You-Go
Pay-as-you-go – Transparent usage-based pricing with a free starter plan.
Easy onboarding – Launch from Shopify in minutes vs Flip’s longer “listen mode” setup.
Pricing
Pay-As-You-Go
Pay-as-you-go – Transparent usage-based pricing with a free starter plan.
Easy onboarding – Launch from Shopify in minutes vs Flip’s longer “listen mode” setup.
Pricing
Pay-As-You-Go
Pay-as-you-go – Transparent usage-based pricing with a free starter plan.
Easy onboarding – Launch from Shopify in minutes vs Flip’s longer “listen mode” setup.
In short
Choosing between Consio and FlipCX?
If your main priority is to automate inbound calls (24/7 support, quick answers to WISMO, basic order/return management), you can use Consio or Flip CX.
If, on the other hand, you want to automate inbound calls and turn the phone into a growth engine, with outbound campaigns, revenue attribution to Shopify, voicemail drops… Consio is the solution you need.
In short
Choosing between Consio and FlipCX?
If your main priority is to automate inbound calls (24/7 support, quick answers to WISMO, basic order/return management), you can use Consio or Flip CX.
If, on the other hand, you want to automate inbound calls and turn the phone into a growth engine, with outbound campaigns, revenue attribution to Shopify, voicemail drops… Consio is the solution you need.
In short
Choosing between Consio and FlipCX?
If your main priority is to automate inbound calls (24/7 support, quick answers to WISMO, basic order/return management), you can use Consio or Flip CX.
If, on the other hand, you want to automate inbound calls and turn the phone into a growth engine, with outbound campaigns, revenue attribution to Shopify, voicemail drops… Consio is the solution you need.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Real results from real customers
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing FlipCX numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing FlipCX numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing FlipCX numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on FlipCX until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on FlipCX until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on FlipCX until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Flip CX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does Flip CX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Flip CX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does Flip CX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Flip CX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does Flip CX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Flip CX?
Consio is built for Shopify brands and helps them sell by phone. Flip CX is a support automation tool for large call centers, not focused on outbound sales or ecommerce use cases.
Does Flip CX offer native Shopify integration?
Not exactly. Flip CX connects via API but lacks a Shopify-native dashboard. Consio syncs orders, customers, and segments automatically, enabling direct campaign actions.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer, Richpannel… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Can I track revenue from calls in Shopify?
Only with Consio. Every call is tied to orders and segments in Shopify. Flip CX provides call center metrics, but no revenue attribution or ecommerce-specific analytics.
What type of brands typically use Consio?
Shopify-native DTC and ecommerce brands looking to grow through voice and SMS. Consio is made for merchants.
Is Consio only for inbound calls?
No. Consio handles both inbound and outbound with AI agents, sales automation, and human fallback if needed. Flip CX only focuses on automating inbound support.