Consio vs Gorgias Voice
Why Shopify Brands Choose Consio over Gorgias Voice?
Designed for DTC teams, Consio goes beyond support by combining 24/7 AI voice, outbound call campaigns, and SMS with Shopify-native attribution to drive revenue from every conversation.
Consio vs Gorgias Voice
Why Shopify Brands Choose Consio over Gorgias Voice?
Designed for DTC teams, Consio goes beyond support by combining 24/7 AI voice, outbound call campaigns, and SMS with Shopify-native attribution to drive revenue from every conversation.
Consio vs Gorgias Voice
Why Shopify Brands Choose Consio over Gorgias Voice?
Designed for DTC teams, Consio goes beyond support by combining 24/7 AI voice, outbound call campaigns, and SMS with Shopify-native attribution to drive revenue from every conversation.
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Powering revenue-driving phone sales for
Consio is built specifically for Shopify brands. It combines a 24/7 AI Voice Agent, outbound call campaigns, SMS, and true Shopify-native attribution to help brands convert more shoppers and recover more revenue, without relying solely on inbound support.
Gorgias Voice is designed as a phone support channel within a helpdesk. It centralizes calls alongside email, chat, and tickets, making it easier for teams to resolve customer inquiries. While it brings Shopify data into support conversations, it is not built for outbound campaigns, proactive engagement, or revenue attribution from calls.
How is Consio different from Gorgias Voice?
A clear comparison of both platforms for Shopify merchants.
Consio
Gorgias Voice
Platform type
Platform type
Phone platform built for Shopify, focused on revenue-driving calls.
Consio
Phone platform built for Shopify, focused on revenue-driving calls.
Support phone channel within a helpdesk for managing customer inquiries
Gorgias
Support phone channel within a helpdesk for managing customer inquiries
Core focus
Core focus
Ecommerce sales and revenue generation through calls & campaigns
Consio
Ecommerce sales and revenue generation through calls & campaigns
Customer support and ticket resolution across channels
Gorgias
Customer support and ticket resolution across channels
Target audience
Target audience
Shopify DTC brands and ecommerce teams focused on growth
Consio
Shopify DTC brands and ecommerce teams focused on growth
Support teams using a helpdesk to manage customer conversations
Gorgias
Support teams using a helpdesk to manage customer conversations
Inbound Calls
Inbound Calls
24/7 AI Voice Agent handling FAQs and routing high-intent callers.
Consio
24/7 AI Voice Agent handling FAQs and routing high-intent callers.
Traditional IVR, routing, recordings, and AI summaries. No AI voice agent.
Gorgias
Traditional IVR, routing, recordings, and AI summaries. No AI voice agent.
Outbound calling
Outbound calling
Power Dialer and Voicemail Drops for outbound sales campaigns.
Consio
Power Dialer and Voicemail Drops for outbound sales campaigns.
No native outbound campaigns or proactive calling workflows
Gorgias
No native outbound campaigns or proactive calling workflows
AI & automation
AI & automation
24/7 AI voice agent, AI Summaries, AI Transcripts, AI Dialer Assistant & AI voice to SMS
Consio
24/7 AI voice agent, AI Summaries, AI Transcripts, AI Dialer Assistant & AI voice to SMS
Provides call recordings, transcripts, and AI summaries for review.
Gorgias
Provides call recordings, transcripts, and AI summaries for review.
Analytics and ROI
Analytics and ROI
Tracks revenue from every call and campaign with Shopify attribution
Consio
Tracks revenue from every call and campaign with Shopify attribution
Tracks support metrics like tickets, response time and resolution
Gorgias
Tracks support metrics like tickets, response time and resolution
Shopify/Klaviyo segments for outbound calls
Shopify/Klaviyo segments for outbound calls
1-click calling from Shopify/Klaviyo segments with dialer + voicemail drops.
Consio
1-click calling from Shopify/Klaviyo segments with dialer + voicemail drops.
No native segment-based calling; requires external tools.
Gorgias
No native segment-based calling; requires external tools.
Pricing
Pricing
Usage-based minutes, unlimited users, free plan available.
Consio
Usage-based minutes, unlimited users, free plan available.
Seat-based pricing + voice add-ons; costs grow with seats and usage.
Gorgias
Seat-based pricing + voice add-ons; costs grow with seats and usage.
Why Shopify brands migrate to Consio
Ecommerce teams choose Consio for its advanced AI-powered features calls and Shopify integration.
AI voice agent
AI Agents with ecom context
24/7 AI Voice Agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or generic IVR menus.
Commerce context built in – Uses Shopify and Klaviyo data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your sales team, while Gorgias Voice relies on IVR and agents only.
AI voice agent
AI Agents with ecom context
24/7 AI Voice Agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or generic IVR menus.
Commerce context built in – Uses Shopify and Klaviyo data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your sales team, while Gorgias Voice relies on IVR and agents only.
AI voice agent
AI Agents with ecom context
24/7 AI Voice Agent – Answers every call with a natural, branded voice instead of sending shoppers to voicemail or generic IVR menus.
Commerce context built in – Uses Shopify and Klaviyo data to handle FAQs, check orders, and resolve routine requests without a human.
Revenue-focused routing – Flags high-intent callers and books or passes them to your sales team, while Gorgias Voice relies on IVR and agents only.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, perfect for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Automatically calls abandoned carts, VIPs, high-LTV customers from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when shoppers don’t answer, while Gorgias only supports basic click-to-call from support tickets.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, perfect for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Automatically calls abandoned carts, VIPs, high-LTV customers from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when shoppers don’t answer, while Gorgias only supports basic click-to-call from support tickets.
Outbound Campaigns
Revenue-driven outbound
Ecommerce Power Dialer – Runs outbound sales and recovery campaigns without manual dialing, perfect for scaling phone outreach.
Targeted Shopify/Klaviyo lists – Automatically calls abandoned carts, VIPs, high-LTV customers from saved segments in just a few clicks.
Voicemail automation – Drops pre-recorded messages when shoppers don’t answer, while Gorgias only supports basic click-to-call from support tickets.
Consio AI Hub
One place, One view
Centralized call management – Links each call to the right Shopify customer and order, ensuring no conversation gets lost.
Full Shopify context – Combines inbound, outbound, AI, and human calls in one dashboard tailored for ecommerce.
Campaign revenue tracking – Shows which phone campaigns actually drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce targeting.
Consio AI Hub
One place, One view
Centralized call management – Links each call to the right Shopify customer and order, ensuring no conversation gets lost.
Full Shopify context – Combines inbound, outbound, AI, and human calls in one dashboard tailored for ecommerce.
Campaign revenue tracking – Shows which phone campaigns actually drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce targeting.
Consio AI Hub
One place, One view
Centralized call management – Links each call to the right Shopify customer and order, ensuring no conversation gets lost.
Full Shopify context – Combines inbound, outbound, AI, and human calls in one dashboard tailored for ecommerce.
Campaign revenue tracking – Shows which phone campaigns actually drive sales, while Gorgias lacks call-to-revenue reporting and ecommerce targeting.
Pricing
Flexible, Affordable Pricing
Usage-based – Start free, then mainly pay for minutes used, not per-user licenses.
Unlimited agents – Add as many reps as your team grows, with no extra seat cost.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Pricing
Flexible, Affordable Pricing
Usage-based – Start free, then mainly pay for minutes used, not per-user licenses.
Unlimited agents – Add as many reps as your team grows, with no extra seat cost.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Pricing
Flexible, Affordable Pricing
Usage-based – Start free, then mainly pay for minutes used, not per-user licenses.
Unlimited agents – Add as many reps as your team grows, with no extra seat cost.
Seat vs minute model – Gorgias stacks per-seat helpdesk fees on top of voice usage, which can penalize larger or seasonal phone teams.
Customer stories
Polysleep chose Consio over Gorgias Voice
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Customer stories
Polysleep chose Consio over Gorgias Voice
See how Shopify brands increase revenue and efficiency with Consio’s AI-powered phone platform.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias Voice numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
Connect your store, set up your number, and start reaching customers—all in just a few minutes.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias Voice numbers to Consio — fast, free, and with no downtime.
Getting started
Move your existing numbers to Consio
You can bring your existing Gorgias Voice numbers to Consio — fast, free, and with no downtime.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
1
We handle everything
Fill out a short form and our team manages the porting process from start to finish.
2
No service interruption
Your number stays active on Gorgias Voice until the transfer date, then switches seamlessly to Consio.
2
No service interruption
Your number stays active on Gorgias Voice until the transfer date, then switches seamlessly to Consio.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias Voice?
Consio is built for Shopify and DTC brands, combining AI voice, outbound campaigns, SMS, and revenue attribution. Gorgias Voice focuses on support ticket efficiency and does not drive sales or track revenue from calls.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias Voice?
Consio is built for Shopify and DTC brands, combining AI voice, outbound campaigns, SMS, and revenue attribution. Gorgias Voice focuses on support ticket efficiency and does not drive sales or track revenue from calls.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias Voice?
Consio is built for Shopify and DTC brands, combining AI voice, outbound campaigns, SMS, and revenue attribution. Gorgias Voice focuses on support ticket efficiency and does not drive sales or track revenue from calls.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
What’s the main difference between Consio and Gorgias Voice?
Consio is built for Shopify and DTC brands, combining AI voice, outbound campaigns, SMS, and revenue attribution. Gorgias Voice focuses on support ticket efficiency and does not drive sales or track revenue from calls.
Can Gorgias run outbound call campaigns?
Not natively. Gorgias supports click-to-call inside tickets, but it has no Power Dialer, no mass dialer, and no targeted outbound campaign builder. Consio includes all of that out of the box.
Does Consio replace my support tool or CRM?
Yes. Many of our customers do. Consio connects directly to Shopify, Klaviyo, Gorgias, Kustomer… but for many merchants, it replaces traditional support or CRM tools altogether. Every call, SMS, and AI summary lives inside Consio, giving teams one place to manage conversations, track sales, and support customers.
How long does setup take?
Consio installs in under 24 hours. Just connect your Shopify store, import your policies, and you can start making and receiving calls. No IT required.
Do you offer a free trial?
You can create an account and prepare all your campaigns for free. A credit card associated with the account is required to provision a phone number and start making calls.
Which tool is better for ecommerce brands focused on increasing phone revenue?
Consio. It’s designed for ecommerce teams that want to convert more shoppers by phone through AI, segmentation, outbound campaigns, and Shopify-native attribution - all areas where Gorgias is limited.