Between traffic spikes and customer questions that land at the “wrong” time, most Shopify brands face the same reality: every missed or poorly handled call can cost you a sale. That’s exactly where Consio’s AI Voice Agent changes the game, an always-on teammate that can answer, qualify, resolve, and convert customers by voice with full Shopify context.
A 24/7 AI Voice Agent that doesn’t let revenue slip away
When your team is busy (or offline), the AI Voice Agent can pick up inbound calls instantly. It keeps a consistent brand tone, collects intent (purchase, support, order follow-up), captures objections, and routes the next step: solve the request immediately or schedule a follow-up with a human agent.
The result is simple: fewer missed opportunities, fewer “I’ll call back later,” and more conversations that end with a clear outcome and often a purchase.
If you’re searching for terms like “Shopify AI voice agent”, “AI sales agent for Shopify”, or “automated customer support for eCommerce”, this is the exact category Consio is built for: turning phone calls into a scalable revenue channel.
The real advantage: Shopify customer context inside every call
A voice bot without context is just a scripted answering machine. Consio’s AI is different: it can access full Shopify customer context (orders, shipping status, and more), so it can handle complete inquiries like a real teammate, not a “please hold” robot.
And when a human handoff is needed, the AI doesn’t leave your team guessing. It appears as the agent who handled the call and leaves a complete trail in the Inbox: summary, transcript, key details, and the call outcome. Your team can jump in without replaying the whole conversation.
For Shopify brands, that means faster resolutions, better customer experience, and higher conversion rates.
A real example: Queen of the Thrones
Here’s a real-world case from Queen of the Thrones that shows how the AI protects revenue.
Teresa calls in confused and concerned: she believes she ordered three rose quartz roll-ons from a page she had saved on Facebook, went through checkout, and paid by credit card, but she can’t find the order on the website. That’s a high-risk moment for any brand: anxiety, mistrust, and potential chargebacks.
The AI handles it cleanly:
It re-states the issue clearly (“missing order,” product + quantity) to confirm understanding.
It collects useful details (email, approximate date window before Thanksgiving).
When it can’t verify the order directly, it does the right thing: clear escalation + scheduled follow-up (the customer selects a time), and the call ends with a huge “thank you".
This isn’t “just support.” It’s retention and saved conversion. A reassured customer is far more likely to stay loyal and far less likely to dispute the charge or churn to a competitor.
Voice + SMS + smart routing: a conversion system, not a single feature
Consio doesn’t stop at calls. You can send and receive SMS directly inside Consio, visible in the customer timeline with delivery statuses, ideal for: sending a payment link, confirming stock or shipping details and following up after a missed call.
You can even run multiple specialized AI agents, for example, one focused on support and another focused on sales. That’s how Shopify brands build a reliable system for phone conversion, not just a “bot that answers.
The KPI that matters: revenue attribution
For eCommerce teams, the biggest question is always: “Did this actually drive sales?” Consio helps you track revenue attributed to conversations, both calls and SMS, so you can move from “we think it’s working” to “here’s the revenue generated.”
If your goal is to increase phone conversion, improve customer experience, and recover sales that would otherwise be lost, an AI sales agent for Shopify isn’t a nice-to-have anymore, it’s becoming a competitive advantage.
