Your AI agent can now close the sale
AI agents can now create draft orders during a call
When a customer calls ready to buy, your AI agent can now create a draft order on the spot, without a human agent stepping in. The AI agent selects the product requested by the customer, applies a discount code if configured, and generates a Shopify draft order that's ready for the customer to complete.
This is the first time Consio's AI agents go beyond support and into sales. Instead of ending a call with "I'll have someone follow up," the agent can move the customer directly toward a purchase — while they're still on the line and motivated.
This is a v0: we're monitoring calls closely and will improve product selection, variant matching, and failure handling in the next iteration.
→ Configure it in your AI agent settings
Smarter AI agent behavior
A few improvements to how AI agents handle calls:
Skip turn: the agent now waits for a customer response when needed, rather than filling silence with prompts.
Transfer announcements: agents always tell the customer before initiating a transfer.
No more 10-minute cutoff: calls are no longer automatically ended at 10 minutes.
Knowledge base improvements
Your AI agent's knowledge base now pulls from a wider range of sources. You can add any website: your help center, a third-party FAQ, a Shopify store page… and the agent will learn from it.
Analytics: filters, granularity, and chart polish
Several improvements have landed since the analytics launch:
Filters: Revenue, Calls, and Messages pages can now be filtered by agent, phone number, and campaign. Filters carry over when switching tabs.
Granularity: charts now support hourly, daily, and weekly views, with smart defaults based on the selected date range.
Navigation: analytics sections are now accessible directly from the sidebar rather than buried under a single tab.
Chart improvements: hover states on the heatmap, snapping tooltips on line and area charts, and interactive bar chart highlighting.
Default sorting: Agent Performance sorts by total calls; Agent Availability sorts by work time.