For Support Teams
AI-powered inbound support for Shopify brands
Consio handles the calls your team shouldn't have to — order status, returns, product questions, after-hours coverage — so your agents focus on the conversations that actually need a human.
AI Phone Platform
When your phone channel becomes a retention tool
Most support calls are predictable. WISMO, return policies, product questions, tracking links — Consio's AI Voice Agent handles them instantly, 24/7, without a queue.
When a call does need a human, your agents pick it up with full Shopify context already loaded.
Commerce-native AI
Consio connects every call to Shopify orders, customers, products, and store policies in real time. Every conversation starts with full commercial context.
Full call intelligence
Every conversation includes the full recording, transcript, AI summary, and detected shopper intent so every human handoff starts with complete context.
Consio detects what the caller needs, resolves commerce inquiries automatically, and escalates high-value conversations to the right teammate.
Warm escalations, not blind transfers
Every conversation includes the full recording, transcript, AI summary, and detected shopper intent so every human handoff starts with complete context.
Always-on coverage
Consio handles inbound calls 24/7. After hours, peak periods, and overflow are covered without adding headcount or routing to voicemail.
Built for ecommerce actions
Use Consio to fully resolve support calls, take actions in Shopify and your support stack, assist phone checkouts, and capture high-intent buyers automatically.
AI trained on your store
Consio adapts to your Shopify store knowledge so it can answer customer questions accurately and consistently — catalog, policies, and FAQs included.
Live performance tracking
See resolution rate, escalation rate, call volume, and agent activity in real time. Know exactly how your support line is performing at any given moment.