We've got great news to share: Consio is now integrated with Zendesk.

The goal of this integration is simple: bring your calls into Zendesk tickets, where your team already works, to save time and keep full context across every customer interaction.

What you're getting, starting today

Automatic ticket creation: every completed call in Consio creates a Zendesk ticket (inbound or outbound)

Ticket updates:

• when the customer is identified/linked in Zendesk,

• when the call’s AI summary is generated (posted as an internal note: “Call was summarized on Consio.”),

• when the call is logged (posted as an internal note: “Call was logged on Consio.” with disposition + notes),

• the call details are posted as an internal note: “A new call was completed on Consio” (customer, agent, duration, direction, phone number),

Zendesk → Consio link: open the full call record in Consio in one click if you need to dig deeper.

Why it’s useful

Everything in one place: calls now live in Zendesk alongside your other support tickets, so agents stay in one workspace.

Less friction: your team sees the full call context (details + disposition/notes + AI summary) directly inside the ticket.

More action: with AI summaries in Zendesk, agents know exactly what to do next without re-listening to calls.