Knowledge Base: Text & Website sources, powered by RAG

Create knowledge sources from rich-text or a website. Consio cleans and extracts the content and sends it to our RAG system, so your AI agents answer with brand-accurate information.
Tip: add policies, FAQs, shipping & returns, promos, anything your team references.

Go to: Consio → Knowledge Base → Add knowledge source

New Analytics: inbound, outbound & SMS in one place

Meet your dedicated Analytics page with clearer metrics: totals, answer/connection/conversion rates, average time in queue for inbound, and SMS volume & conversion. Campaign headers and filters were tightened up for more accurate stats.

Go to: Consio → Analytics

Revenue attribution & timeline badges

You’ll now see call & SMS attribution details and badges directly in the customer timeline, making it obvious which interactions drove sales and where revenue came from.

Go to: Customer

Other improvements

• Shopify upgrades – Shopify presentment currency and shipping info now show in the customer panel.

• Klaviyo upgrades : we display multiple profiles when they exist and create standard segments automatically on connect.