Outbound campaigns used to end at the beep. Now, when a campaign has a voicemail recording configured, your AI agent leaves it when the call reaches an answering machine, so the contact still hears from you and the attempt still counts for something.

Detecting a machine is a judgement call, so we make it twice. Consio runs one detection algorithm from Twilio and one from ElevenLabs and combines them, which gets us close to right nearly all of the time rather than always.

The same work fixed the clumsy opening of outbound calls. The agent is now connected the instant the call is answered, waiting silently for the first "Hello" instead of arriving a beat late. Callers no longer have to say hello twice before the conversation starts.

→ Open Campaigns

Campaign tasks have their own tab

Outbound campaigns now generate call tasks, and those tasks sit in their own tab on the Tasks page, apart from the follow-ups your team books by hand. A call task now resolves on any call you dial to that customer, a one-time campaign completes once its outstanding tasks are done, and tasks show when they fall outside your business hours.

→ Open Call Tasks

Callbacks and call history open where you are already working

Customers waiting on a callback now appear in the inbox, with filters to pull up just that list. Call history works the same way: selecting a call opens it in the side panel instead of navigating away, and a customer's name or avatar opens their details in that same panel.

→ Open the Inbox

Consio is integrated with Crisp

Every completed call and every SMS now opens a conversation in your Crisp inbox, tagged with the consio segment. Calls carry a private note with the customer, the agent, the duration, the direction and the phone line, plus a link back to the full record in Consio, and the summary, disposition and notes follow as they land. Texts get their own thread, and a reply already sent from Consio does not go out twice. Connect it from Settings, under Integrations.

→ Connect Crisp

Other improvements

• Texting on the call: when your AI agent sends a text during a call, it goes to the number it is actually speaking to rather than the number stored on the profile.

• After hours greeting: the default greeting now plays correctly on calls that arrive outside your business hours.

• Outbound reporting: outbound AI calls that end too quickly to have connected are now marked as no answer, so connect rates reflect what really happened.

• Call timeline: the timeline scrolls continuously through the whole history instead of stopping at the first page.