When a customer asks about a product, your AI agent can now text them its exact link (including the specific variant) while the call is live. Previously, agents could send tracking links but didn't always have access to accurate product URLs. That's now fixed, along with improved instructions for how the AI searches the catalog, so it handles edge cases (like empty search results) more reliably.

→ Enable SMS sending in your agent's configuration page

Contacts can now have multiple phone numbers

Consio now supports multiple phone numbers (and email addresses) per contact. Customer records pulled from Shopify and other integrations are matched and merged more accurately, and search across the contact list works across all numbers, not just the primary one.

Other improvements

• Audio preview: you can now play and preview voice clips and music directly from the picker before selecting one.

• SMS follow-up after dropping a voicemail: the dialer no longer jumps to the next contact automatically after dropping a voicemail, giving you time to send a follow-up SMS first.

• Phone number in call details: the phone number associated with an agent is now visible in the call details.

• Agent tools UI: updated labels and layout in the agent tools configuration screen.

• Notification warning on Windows: if OS-level notifications are blocking browser alerts, a warning now appears in settings with instructions to fix it.