Your AI Voice Agent can now send a tracking link directly to a customer via SMS while the call is still live. When a customer asks where their order is, the AI resolves the inquiry and immediately texts them their tracking link; no handoff needed.

→ Enable it in your agent's tools configuration

AI Voice Agent have just got smarter

We pushed a significant update to how AI agents reason and act during calls. Here's what changed:

• Faster, more accurate product search: AI agents can now find your products much more reliably. Search works across product names and descriptions, so the AI surfaces the right item even when a customer uses different wording. Results are faster and more consistent.

• Sales situations: the AI is more active in supporting conversions rather than just answering questions.

• Call transfers at the wrong time: the AI no longer offers to transfer a call outside business hours.

• Fewer wrong answers: overall reduction in hallucinations, especially around links and product information.

• Transparency before acting: the AI now tells the customer before triggering a transfer or sending an SMS, so nothing happens without warning.

All agents are updated automatically.

Call routing improvements

Several fixes to make calls reach the right place more reliably:

• Outbound call transfers: your agents can now transfer an outbound call just like an inbound one.

• Queued calls: agents who just came online are now correctly assigned calls that were waiting in the queue.

• Unavailable agents: callers are now sent to fallback immediately instead of waiting for agents marked as unavailable.

Other improvements

• Better transcripts: transcripts are now more accurate and easier to read, with context cues like [laughs] to capture the tone of a conversation.

• Refreshed onboarding: the sign-up and login flow has been updated with a cleaner design, working correctly in both light and dark mode.

• Multi-currency support: Consio now automatically syncs with your Shopify store’s main currency. Revenue amounts display with the correct currency symbol. Existing workspaces just need to reconnect Shopify to update.