You can now view your entire call history across all inboxes and campaigns from a single page. Filter by date, agent, direction, campaign, or whether an order was attributed to the call, and export the results to CSV with all the call details and transcripts. Previously, calls were only visible at the inbox or campaign level, with no way to get a cross-workspace view or extract the data.

→ Open your call history

Custom waiting music for inbound calls

You can now choose what callers hear while they wait instead of the default audio. Pick any track from your audio library or upload your own file, and configure it per phone number.

→ Configure it in your phone number settings

Other improvements

• AI agents: AI agents now return more accurate results when a customer asks about their order.

• Dialer: Calls were sometimes automatically logged as "no answer" in cases where they shouldn't have been. This is now fixed.

• Knowledge base: Tables in articles now render correctly in the editor.

• Phone numbers: CNAM registration now shows the specific reason for rejection instead of a generic error message.

• Phone numbers: Merchants outside the US and Canada can now register phone numbers without hitting a blocked trust registration step.