Consio is integrated with Re:amaze
We've got great news to share: Consio is now integrated with Re:amaze.
The goal of this integration is simple: bring your calls into Re:amaze, where your support team already handles customer conversations, so agents keep the full context of every interaction without switching tools.
What you're getting, starting today
Automatic conversation creation: every completed call in Consio creates a Re:amaze conversation, whether the call is inbound or outbound.
Conversation updates:
the customer is identified and linked in Re:amaze when a matching profile exists,
call details are added as a message: "A new call was completed on Consio", including the customer, agent, duration, direction, and phone number,
when the call is logged, a message is added: "Call was logged on Consio.", including the disposition and agent notes,
when the AI summary is ready, another message is added: "Call was summarized on Consio.", including the conversation summary and next steps,
[voicemails are posted in the conversation, and missed call transcripts are available directly in Re:amaze - à confirmer]
Re:amaze → Consio link: agents open the complete call record in Consio in one click whenever they need the recording, transcript, or additional context.
Why it's useful
Everything in one place: calls now live in Re:amaze alongside your emails, live chat, social, and SMS conversations.
Less manual work: conversation creation, call details, dispositions, notes, and AI summaries are added automatically after every completed call.
More context: agents understand what happened on the call and what needs to happen next without listening to the full recording.
Faster follow-ups: the AI summary and next steps let support teams continue the conversation immediately.