We’ve got great news to share: Consio is now integrated with Recharge.

The goal of this integration is simple: give your agents, human and AI, every subscription detail during the call, and let the AI agent handle the most common subscription requests directly in Recharge, so callers get an answer right away.

What you’re getting, starting today

Subscriptions on the customer profile: every caller’s Recharge subscriptions appear in the customer panel, with the product, price and frequency, next charge date, payment method, shipping address and the number of orders since the subscription started.

Problems first: subscriptions with a failed payment show at the top, with the next retry date, so agents see the issue before the customer brings it up.

AI agent actions in Recharge:

• skip the next delivery: the agent checks the subscription live in Recharge, confirms the delivery by its date and skips it,

• reschedule the next delivery to a date that suits the caller,

• change how often a subscription is delivered,

• a caller with several subscriptions can update each of them in the same call,

• the agent only acts on the subscription the caller confirmed, and prepaid, paused or cancelled subscriptions stay untouched.

You stay in control: turn each action on per agent, in the Actions tab of the agent. Available on Generalist, Custom and Support agents.

Open in Recharge: one click on the subscription card opens it in your Recharge admin.

Simple setup: connect Recharge from Settings, under Integrations, enter your Shopify store name and approve the Consio app in Recharge.

Why it’s useful

• Fewer transfers: the most frequent subscription calls are resolved by the AI agent, at any hour.

• More subscriptions kept: a customer who needs a break skips or pushes back a delivery and keeps the subscription.

• More context: agents see the next charge and any payment issue before they answer.

• Less manual work: changes are made directly in Recharge, with nothing to re-enter.

→ Connect Recharge