Your AI voice agents have always been able to act as an interactive voice agent on inbound calls. Plenty of you asked for the classic version too, so we added it: a keypad IVR menu you set up at the phone number level, with a prompt that reads out the options and each digit mapped to a destination, either another Consio number or any external number.

→ Set it up in your phone number settings

Product images and redesigned order cards

Consio now displays product images across the app, so reps and AI agents can see what a customer bought. The order, checkout, and draft cards also got a refresh, with clearer status badges and the variant name shown under the product name. If images are missing for a workspace, a quick Shopify reconnect resyncs them.

→ Open your inbox

Call transcripts now include external transfers

When a call is transferred to an external number, that portion of the conversation is no longer a black box. The external transfer leg now appears in the transcript, under its own external phone number section in the Transcript tab.

→ Open call history

Other improvements

• Customer timeline: new Linked and Merged events show when profiles are connected (a new Shopify or Klaviyo profile) or combined (two customers sharing an email or phone), each with a snapshot of what triggered it.

• Attribution: you can now use a 3-day attribution window for attributable events, for a more accurate read on what drove conversions.

• Call transcripts: the external transfer leg now appears in the transcript, under its own section in the Transcript tab.

• AI transfers: call transfers initiated by AI agents are more reliable, with fewer dropped or malformed attempts.

• Messages: links in SMS are now styled and clickable, opening in a new tab when tapped.

• Inbox: MMS attachments (images, GIFs, and PDFs) now show previews in the conversation list.

• Call hold: hold music no longer plays on the agent's side, only the caller hears it.

• AI agents: order lookups now accept valid 4-digit zip codes, such as Australian postcodes.

• AI agents: agents now get cleaner context from previous calls and SMS exchanges, with the current call no longer duplicated and past interactions sorted most recent first.

• AI agents: fixed a case where agents texted the wrong product link.

• Phone numbers: mobile numbers are now labeled correctly instead of showing as toll free.

• Inbound calls: calls now route correctly even when a workspace has no Shopify integration connected.

• Dialer: fixed a freeze that could happen after sending a call to voicemail.

• Shopify sync: product syncs handle Shopify rate limits gracefully instead of failing.

• Customer profiles: you can now change your user name in your personal preferences.