Send images and files over MMS

Agents can now send photos, documents, and other files directly from the message composer. Upload via the paperclip icon, drag and drop, or paste from your clipboard. Supported formats are JPG, PNG, GIF, and PDF, with a 5 MB limit per message and up to 10 files at a time.

→ Open a conversation to try it

Put a call on hold

Agents can now put a live call on hold. The customer hears hold music, the state is logged, and the agent can resume when ready. Works on both inbound and outbound calls.

Recording controls: pause, resume, delete

The recording button during a call now pauses and resumes the recording rather than stopping it permanently. For cases where a recording needs to be removed after the fact — like a customer opt-out — a delete option is now available from the recording menu.

Other improvements

• Shopify customer notes: you can now edit a customer's Shopify note directly in Consio, and changes sync back to Shopify in real time.

• Overmerge protection: customer records are no longer merged based on phone numbers that appear across too many profiles, reducing false merges from shared or dummy numbers.

• Emoji picker: agents can now insert emojis from an in-app picker in the message composer.

• Outbound call dispositions: "Issue resolved" is now available as a disposition on outbound calls.

• Sales funnel: loading time on large workspaces has been reduced significantly.

• Cancel Shopify subscription: merchants can now cancel their Shopify subscription directly from the Billing page in Consio, without needing to uninstall the app.