Build an automation that reacts to an abandoned checkout, a new order, or a call that started, completed or was logged, then sends an SMS. Add wait steps and if/else branches on customer data. The Runs tab shows every recent run step by step. Marketing messages respect Shopify SMS consent and are held until quiet hours are over.

→ Open Workflows

Coach a live call, then take it over

Supervisors and admins can listen to any call from Live monitoring, switch to whisper so only your agent hears the coaching, and take over the call when it needs to change hands.

→ Open Live monitoring

Your AI agent can start and cancel subscriptions

The agent reads a product’s subscription plans live from Shopify, explains the options and prices, then texts the caller a checkout link with the chosen plan already selected. It can also cancel a Recharge subscription when the caller asks. Both switch on in the agent’s Actions tab.

→ Open AI agents

Consio is on the App Store

The iPhone app is live. Take and place calls, log them, and send and receive SMS from your phone, with push notifications for incoming calls.

→ Download the Consio app

Other improvements

• Call tags: tag calls by what they were about, then filter and export by tag in Call history.

• Agent status: agents now pick a reason when they step away, on a break, lunch, training or back office, and say for how long.

• Stock answers: the AI agent reads each product’s Shopify stock settings, so it stops calling sellable products out of stock.

• Checkout Champ: connect a Checkout Champ account to sync your customers and open their profile from the dialer.

• SMS errors: hover the info icon on a failed message to see the reason it was not delivered.

• Exports: agent performance and team availability export to CSV with your filters and sort applied.