8 best AI voice agents & calling tools for Shopify in 2026
Compare the 8 best AI voice agents & calling tools for Shopify in 2026: automate support and sales calls, boost conversions, and cut response times.
Is your Shopify store experiencing a constant flow of customer questions and high-intent shoppers, where every missed call can be a lost order, and every delayed reply becomes a dropped cart? Capturing these moments and acting on them quickly is essential for both support and revenue growth.
That’s where AI voice agents & calling tools come in. They help you answer inbound calls 24/7, run outbound revenue campaigns (VIP, win-back, high-AOV, abandoned checkout), follow up via SMS and ideally with Shopify-native attribution so you can track ROI down to the order.
What is an AI voice agents & calling tool for Shopify?
An AI voice agents & calling tool for Shopify is the use of AI voice agents (and calling workflows) to handle customer conversations and drive revenue by connecting calls and follow-ups to Shopify customer and order context.
An AI voice agents & calling tool typically involves:
Inbound AI answering: handling FAQs like order status, shipping, returns, product questions, and routing to humans when needed.
Outbound campaigns: proactively calling high-intent segments (abandoned checkout, VIP, win-back, high-AOV).
SMS follow-ups: sending payment links, product links, offers, shipping updates, or summaries after a call.
Attribution & reporting: linking interactions back to Shopify orders to measure conversion, AOV, and revenue impact.
How we compare these tools
We compare tools with a Shopify-first, revenue-first lens. We look at how deeply each solution connects to Shopify data (orders, customers, products) and whether it can link conversations to purchases. We also evaluate voice coverage (true 24/7 inbound handling, escalation to humans) and what the tool can actually do (outbound campaigns, voicemail drops, SMS follow-ups). Finally, we compare pricing in a practical way (minutes, calls, conversations, or % of recovered sales) and the reporting you get to measure ROI.
Top 8 AI voice agents & calling tools
Here are the top 8 AI voice agents & calling tools listed below that you can use to increase conversion and reduce missed opportunities in 2026:
1. Consio
Consio is an all-in-one phone sales and support platform built for Shopify brands. It combines 24/7 AI inbound answering, outbound campaign dialing, two-way SMS, and Shopify-native revenue attribution so teams can measure exactly how calls generate revenue.
Key features of Consio include:
24/7 inbound AI voice agent with Shopify context (orders, customers, products)
Outbound power dialer for targeted campaigns (abandoned checkout, VIP, win-back, high-AOV)
Automated voicemail drops (pre-recorded voicemails)
Two-way SMS/MMS in the same timeline (send payment/product links, offers, tracking, etc.)
AI transcripts & summaries (calls recorded, transcribed, summarized)
Shopify and Klaviyo native attribution (link interactions to orders and revenue)
Pricing
Usage-based, free to start.
$30 for 100 minutes, $60 for 400 minutes
~$0.10/min overage
Pros | Cons
Pros | Cons |
|---|---|
• Full lifecycle coverage: inbound + outbound + SMS | • If you only need a single narrow workflow, a single-purpose tool can feel simpler |
2. Callsy
Callsy is an AI agent focused specifically on abandoned-cart recovery, with scheduled outbound calls and SMS/MMS but it does not handle inbound calls.
Key features of Callsy include:
Scheduled outbound calls to abandoned carts
SMS/MMS included
Pricing
$29/mo (includes 50 calls, ~50 minutes)
Free: 10 calls + 10 SMS per month
Pros | Cons
Pros | Cons |
|---|---|
• Clear single-use-case (cart recovery) | • No inbound call handling |
3. Omakase
Omakase is a voice-powered shopping assistant that lives on your website (widget). It helps with product questions, recommendations, and FAQs while shoppers browse but it isn’t a phone solution.
Key features of Omakase include:
On-site voice shopping assistant for real-time help and recommendations
Syncs catalog and FAQ (order history not included per your page)
Pricing
$49 plan includes 50 on-site conversations
Pros | Cons
Pros | Cons |
|---|---|
• Strong for on-site product discovery and browsing assistance | • No phone channel (no inbound calls) |
4. Ringly
Ringly is an AI agent focused on 24/7 inbound support. It answers inbound calls, records and transcribes them, and is positioned primarily as a support cost reduction tool.
Key features of Ringly include:
AI answers inbound calls 24/7 (AI “Seth”)
Calls recorded and transcribed
Support-first positioning (outbound not offered)
Pricing
From $99/mo (250 minutes)
Pros | Cons
Pros | Cons |
|---|---|
• Always-on inbound coverage for support | • No outbound dialer/campaigns |
5. CallFlows
CallFlows is positioned as an inbound AI support agent for Shopify, designed to deflect tickets and reduce workload.
Key features of CallFlows include:
24/7 inbound AI answering for FAQs (order status, shipping, returns, product questions)
Support metrics reporting (volume, duration, resolution, transcripts)
Pricing
From $39/mo (100 minutes) with $0.19/min overage
Pros | Cons
Pros | Cons |
|---|---|
• Strong for multilingual support automation | • No outbound dialing/campaigns |
6. Unicall
Unicall focuses primarily on inbound customer support calls for Shopify (order status, returns, FAQs), with more limited integrations compared to revenue-first platforms.
Key features of Unicall include:
24/7 inbound AI voice agent for support
Partial Shopify sync
Support-first positioning
Pricing
Subscription plans from $29/month + $0.20/min usage
Pros | Cons
Pros | Cons |
|---|---|
• Clear inbound support automation focus | • No outbound campaigns |
7. Flip CX
Flip CX is a general-purpose AI for inbound support aimed at contact centers. It lacks Shopify-native workflows and doesn’t emphasize revenue attribution.
Key features of Flip CX include:
Inbound voicebot replacing IVR, handling FAQs and escalating complex issues
API-based integration (no native Shopify dashboard/segmentation)
Standard call-center metrics (no built-in sales attribution)
Pricing
$1.50 per resolved call
Pros | Cons
Pros | Cons |
|---|---|
• Contact-center oriented inbound automation | • No outbound dialer |
8. LiveRecover
LiveRecover runs exclusively via SMS, with 24/7 human agents sending personalized texts to recover carts or promote offers.
Key features of LiveRecover include:
SMS-only cart recovery and promotional workflows
Human agents for manual SMS follow-ups (24/7)
SMS dashboard & performance insights
Pricing
$49/month + % of sales recovered
Pros | Cons
Pros | Cons |
|---|---|
• Shopify attribution | • No phone channel (misses inbound calls) |
Benefits of AI voice agents & calling for Shopify
AI voice agents/calling tools can offer several advantages over email/chat-only workflows:
Higher reach on high-AOV orders (some shoppers ignore texts/emails but pick up calls)
Faster objection handling (voice resolves complex issues quicker than SMS)
Lower support workload (inbound AI deflects routine questions 24/7)
Incremental revenue from outbound segments (VIP, win-back, carts)
ROI clarity when interactions tie back to Shopify orders and revenue
Wrapping up
There isn’t one “best” solution for every Shopify brand,it depends on whether you’re optimizing for:
support deflection (inbound-only tools),
cart recovery (single-purpose outbound/SMS tools), or
revenue growth via the phone channel (inbound + outbound + SMS + attribution).
Choosing the right tool comes down to your channel strategy, Shopify integration depth, and how you plan to measure ROI.
FAQs
What’s the best tool for abandoned checkout recovery?
If you want a single-purpose workflow, Callsy (calls + SMS) or LiveRecover (SMS with human agents) are positioned specifically for cart recovery. If you want cart recovery plus VIP/win-back and inbound coverage, you’ll want a broader platform like Consio.Do calls convert better than SMS for ecommerce?
Calls can outperform SMS for high-AOV shoppers and complex objections because voice is faster and more personal. SMS remains powerful for follow-ups, many teams benefit from using both.How do I measure ROI from voice and SMS?
Prioritize tools that link interactions to Shopify customer and order context, ideally with attribution that ties conversations to revenue.How should I choose the right tool?
Consider your goal (support cost reduction vs. cart recovery vs. revenue growth), then compare inbound/outbound/SMS coverage, Shopify integration depth, and pricing at your expected volume.
Content Marketing
Posted on Jan 20, 2026
