Employee Spotlight: Kirsten – Helping Shopify brands go live
Meet Kirsten-Lee, the Consio onboarding specialist helping merchants go live confidently and see impact faster across support and sales.
Kirsten-Lee Timcke joined Consio in July 2025 as an Onboarding Specialist, bringing over a decade of hands-on experience in digital marketing, ecommerce, and creative strategy. She’s spent her career helping brands grow in ways that are both meaningful and measurable, blending creative taste with operational discipline to make sure great ideas translate into real outcomes.
At Consio, Kirsten-Lee works closely with merchants to get them live confidently, aligning tools, workflows, and expectations so teams can start turning phone engagement into revenue as quickly as possible.
From creative strategy to end-to-end ecommerce delivery
Based in Cape Town, Kirsten-Lee’s background spans a rare mix: creative design, paid media, lifecycle marketing, and Shopify execution. She trained in Design and Visual Communications at Silvermine Academy, then built a career that consistently sat at the intersection of aesthetics and performance, creating work that looks great, but is built to convert.
Over the years, she’s worked across wellness, beauty, lifestyle, and apparel brands, building Shopify stores, designing high-performing ad creative, and running digital campaigns across channels like PPC, Meta, and email marketing.
A proud chapter: building ecommerce systems that perform
Before Consio, Kirsten-Lee led and delivered across a wide range of environments, from in-house roles to agency and freelance work. At R17 Ventures, she worked as a Shopify Developer & Designer, helping redesign multiple Shopify stores and improving engagement and conversions through better UX and stronger creative execution.
She also held leadership roles in digital marketing, including Executive Digital Marketing Manager positions, where she managed multi-channel growth efforts end-to-end: content, campaigns, store optimization, and performance reporting, the full stack of commerce marketing.
Applying that mindset at Consio
At Consio, Kirsten-Lee brings that same “creative + systems” approach to onboarding. She helps merchants connect the dots between their ecommerce context (Shopify, lifecycle flows, customer experience) and how phone can drive incremental revenue, whether through outbound calling strategies, better customer conversations, or AI voice agents for inbound support.
Her strength is making complex setups feel clear: tightening the plan, organizing the steps, and making sure merchants feel supported from the first call to the first measurable results.
Kirsten-Lee is energized by teams that care about details while staying focused on the big picture. Consio’s pace, feedback loops, and cross-functional collaboration fit her working style: move fast, execute cleanly, and keep learning.
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