Your AI agent can now make outbound customer calls
For as long as Consio has existed, your AI agent has been waiting for the phone to ring. That changes today. Your agent can now pick up the phone itself and call your customers.
Point it at any Shopify or Klaviyo segment
Abandoned checkouts, churn risk, failed payments, VIPs, replenishment, browse abandonment, B2B. Pick the segment, assign the agent, and it works the list on its own, around the clock.
Your segments stay in sync, so every campaign calls the current list rather than last week's.
Written for the segment and the objective
An agent calling an abandoned cart has a different job from one saving a failed payment, and it now sounds like it.
Each campaign gets its own opening, its own objective, and its own rules about how far to carry the conversation. Your inbound line stays exactly as it is.
It knows the customer before it dials
The cart, the full purchase history, every previous call and message, and your policies are all loaded before the phone rings.
No introductions, no asking the customer to repeat what they already told you. The conversation picks up where the relationship left off.
A human takes over the moment it matters
When the customer asks for a person, or the order is worth one, the agent transfers the call live to your team with the conversation and the context attached.
Nobody gets stuck with a bot, and nobody has to call back.
It has what it takes to close
A call is only worth placing if it can end in a sale, so your agent goes out with the tools to get there.
It searches your catalog with live stock levels in hand, pitches what you can actually ship, and offers alternatives when something has run out.
When the customer is ready, it creates the draft order and texts the checkout link straight to the phone it's calling, even when you have no email on file.
Every outbound call comes back to you
Outbound calls land in the same place as everything else. Recording, transcript, AI summary, disposition, and any order the call produced all sit on the customer timeline, so you can see what the agent said, what the customer answered, and what it earned you.
