We’ve got great news to share: Consio is now integrated with eDesk.

The goal of this integration is simple: bring your calls into eDesk tickets, where your support team already works, so agents can keep the full context of every customer interaction without switching tools.

What you’re getting, starting today

Automatic ticket creation: every completed call in Consio creates an eDesk ticket, whether the call is inbound or outbound.

Ticket updates:

• The customer is identified and linked in eDesk when a matching profile exists.

• Call details are added as a note: “A new call was completed on Consio”, including the customer, agent, duration, direction, and phone number.

• When the call is logged, a new note is added: “Call was logged on Consio.”, including the disposition and agent notes.

• When the AI summary is ready, another note is added: “Call was summarized on Consio.”, including the conversation summary and next steps.

eDesk → Consio link: agents can open the complete call record in Consio in one click whenever they need the recording, transcript, or additional context.

Why it’s useful

Everything in one place: calls now live in eDesk alongside your emails, marketplace messages, live chat, and other customer support tickets.

Less manual work: ticket creation, call details, dispositions, notes, and AI summaries are added automatically after every completed call.

More context: agents can understand what happened during the call and what needs to happen next without listening to the full recording.

Faster follow-ups: the AI-generated summary and next steps help support teams continue the conversation immediately.