Use cases

24/7 FAQ hotline

Offer round-the-clock phone support for common questions like shipping, returns, and order status without human agents.

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Context

E-commerce stores get tons of repetitive questions: “What’s your return policy?”, “Do you offer free shipping?”, “What are your store hours?”, etc. An AI voice agent can serve as a 24/7 FAQ hotline, giving instant answers to these common questions at any time.

How it works

The AI is pre-loaded with answers to frequently asked questions, or it's connected to your knowledge base and FAQ pages. When a customer calls with a generic query, the voice agent understands the question and provides a concise, helpful answer.

For example, if a caller asks "What's your return policy?", the AI can respond with the details (timeline for returns, conditions, how to process) in a friendly manner. It can also handle product inquiries by pulling info from your catalog (e.g. "Yes, this jacket comes in size XL and is waterproof"). If the question is too complex or unusual, the AI can seamlessly escalate to a human or take a message for follow-up.

Benefits

Customers get immediate answers instead of waiting on hold for an agent to recite an FAQ. This improves customer experience and satisfaction, people appreciate quick, self-service information. Meanwhile, your support team is relieved from answering the same repetitive questions over and over.

Voice AI solutions can handle a huge volume of routine inquiries, ensuring customers get info anytime without exhausting your staff. By deflecting simple FAQs to the AI, your human agents can focus on higher-value conversations or problems that truly require a personal touch. Consistency is another plus, the AI gives standardized, accurate answers every time, so callers receive reliable information, boosting trust and engagement with your brand.

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Order status (WISMO)

Let customers instantly check order status and delivery updates by phone. No hold times, no agents, just real-time answers pulled directly from your Shopify store.

Product recommendation

Help customers find the right product by phone. The AI asks the right questions, matches shoppers to what fits their needs, and guides them to checkout.

VIP escalation

Automatically recognize VIP callers, capture key context, and route them to a human agent fast, so high-value shoppers get priority support and faster resolutions.

Order status (WISMO)

Let customers instantly check order status and delivery updates by phone. No hold times, no agents, just real-time answers pulled directly from your Shopify store.

Product recommendation

Help customers find the right product by phone. The AI asks the right questions, matches shoppers to what fits their needs, and guides them to checkout.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

How does Consio know who to call and when?

Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.

Can calls feel personalized and on-brand?

Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.

What happens if a customer asks something unexpected?

No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.

Does Consio work for both B2C and B2B use cases?

Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.

Can I control when calls are made?

Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.

What data do I get after calls?

You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.

What happens if someone doesn’t answer the call?

Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.

How fast can I launch a new use case?

In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

How does Consio know who to call and when?

Can calls feel personalized and on-brand?

Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.

What happens if a customer asks something unexpected?

No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.

Does Consio work for both B2C and B2B use cases?

Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.

Can I control when calls are made?

Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.

What data do I get after calls?

You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.

What happens if someone doesn’t answer the call?

How fast can I launch a new use case?

In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

How does Consio know who to call and when?

Can calls feel personalized and on-brand?

Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.

What happens if a customer asks something unexpected?

No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.

Does Consio work for both B2C and B2B use cases?

Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.

Can I control when calls are made?

Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.

What data do I get after calls?

You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.

What happens if someone doesn’t answer the call?

How fast can I launch a new use case?

In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

How does Consio know who to call and when?

Can calls feel personalized and on-brand?

Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.

What happens if a customer asks something unexpected?

No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.

Does Consio work for both B2C and B2B use cases?

Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.

Can I control when calls are made?

Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.

What data do I get after calls?

You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.

What happens if someone doesn’t answer the call?

How fast can I launch a new use case?

In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.