Order status (WISMO)
Order status (WISMO)
Let customers instantly check order status and delivery updates by phone. No hold times, no agents, just real-time answers pulled directly from your Shopify store.
Let customers instantly check order status and delivery updates by phone. No hold times, no agents, just real-time answers pulled directly from your Shopify store.
Context
"Where is my order?" is the most common question in ecommerce. Consio's AI voice agent answers these calls instantly, pulling real-time order status and tracking info directly from your Shopify store. 24/7, no human needed.
How it works
The customer calls a dedicated number and either speaks or inputs an order number (or other identifier). The AI, integrated with your Shopify store, pulls up-to-date shipping details and delivery status. It then tells the customer their order's progress (e.g. "Your package shipped yesterday and is expected by Tuesday") without any human intervention.
This 24/7 self-service means customers get immediate answers at any time, even late at night or on weekends.
Benefits
By automating "Where Is My Order" inquiries, you reduce the workload on your support team and improve customer satisfaction. Shoppers no longer endure long hold times or wait for an email reply, they get instant answers. Meeting this expectation boosts trust in your brand.
Automated order status hotlines free your staff to focus on complex issues while the AI efficiently handles routine tracking questions, improving first-call resolution rates. This use case builds customer loyalty through transparency and speed, turning a potentially frustrating wait into a fast, positive experience.
More similar use cases
More similar use cases
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.