AndorWillow x Richpanel x Consio

For a brand like AndorWillow, customer support does not stop when the team goes offline. Shoppers and customers have questions about product fit, dimensions, installation, shipping, returns, order status, and purchase decisions throughout the day.

Because AndorWillow sells premium wall panels and interior design products, these questions can directly shape both the customer experience and the buying decision. Buyers often need reassurance before or after purchase, and support teams need a way to stay responsive across channels, peak periods, and after hours without making operations heavier or more manual.

That is where the combination of Richpanel and Consio makes sense. Richpanel gives AndorWillow a centralized support platform to manage customer conversations, automate simple requests, and power self-service. Consio extends that support experience to the phone channel, helping the brand answer inbound calls automatically, resolve commerce questions, send SMS when relevant (tracking links, product links, checkout links), and escalate more complex conversations with full context.

The solution

With Richpanel as the support foundation and Consio as the AI voice layer, AndorWillow can create a more complete support experience for ecommerce customers.

Richpanel helps centralize support operations through a unified helpdesk, self-service workflows, and automation that reduces repetitive manual work. Consio adds AI-powered inbound phone support on top of that system, so callers can get answers in real time instead of reaching voicemail or waiting for a human agent.

Together, the two platforms help brands manage support more efficiently across digital and voice touchpoints.

Over the last three months, AndorWillow’s AI Voice Agent, Olivia, powered by Consio and deployed as an inbound fallback layer, handled 661 connected calls. During that period, Olivia generated $42,520 in attributed revenue across 31 connected calls with revenue, showing that inbound support conversations can also directly contribute to sales when high-intent buyers receive immediate answers.

How it works

The combination of Richpanel and Consio supports the most common ecommerce support scenarios:

• Order status and tracking: Customers can call in, get authenticated, and receive real-time updates on their order

• Returns and post-purchase questions: Routine questions can be handled automatically without creating unnecessary manual work

• Product questions: Shoppers can get answers about products, usage, and buying considerations before or after purchase

• After-hours coverage: Consio ensures inbound calls are answered even when the support team is offline

• Smart escalation: When a conversation needs a human, Consio can pass it along with context, while Richpanel helps teams stay organized across the wider support workflow

Why Richpanel + Consio worked

The value comes from solving two different parts of the same support journey.

Richpanel helps ecommerce brands manage support operations more efficiently through centralized conversations, automation, and self-service. Consio brings that same logic to inbound phone support, making sure customers who prefer calling can still get fast answers and a smooth experience.

Instead of treating phone support as a separate or manual channel, AndorWillow can use Consio to make voice part of a more modern support stack built around Richpanel.

How Consio connects with Richpanel

The integration also makes the support workflow easier for the team. Every completed Consio call can automatically create a Richpanel conversation, with call details like customer, agent, duration, direction, phone number, disposition, notes, and AI summary added directly inside Richpanel.

That means support teams can keep Richpanel as their main workspace while still getting the full context from every phone conversation. Agents can review call summaries, voicemails, missed call transcripts, and next steps without switching tools, with a one-click link back to the full call in Consio when needed.

Why this matters for Shopify brands

For ecommerce support teams, speed, context, and coverage matter. A missed call can become a missed order, an unhappy customer, or a support issue that takes longer to resolve.

Richpanel helps teams reduce support friction across core channels. Consio extends that experience to inbound calls, giving brands a scalable way to stay available, answer commerce questions, and deliver better support without relying entirely on live agent coverage.

Conclusion

By combining Richpanel’s support platform with Consio’s AI Voice Agent, AndorWillow can build a more complete support system for ecommerce.

For Shopify brands, that means better coverage, a smoother customer experience, and a support operation that works across both digital and voice channels.