Context
Traditional CRMs add another layer of setup and maintenance for ecommerce teams. Consio brings customer profiles, Shopify orders, calls, texts, voicemails, and revenue attribution together in one place, so teams can understand every customer without switching between tools.
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How it works
Consio acts as a Shopify-native CRM built around customer conversations.
Customer profiles and order data sync directly from Shopify, while every call, SMS, voicemail, and interaction is automatically attached to the right customer. Your team can immediately see who the customer is, what they ordered, their previous conversations, and the context behind the current interaction.
Customer segments stay connected to live Shopify data, so teams can work from up-to-date audiences without manually maintaining lists or duplicating information across systems.
Consio also tracks the performance of customer conversations, including calls, conversions, and attributed revenue, giving teams a direct view of which interactions are actually driving results.
Instead of managing a separate CRM, phone system, messaging platform, and reporting layer, ecommerce teams can handle the customer relationship from one place.
Benefits
A commerce-native CRM gives teams the context they need without the overhead of a traditional CRM.
Agents spend less time searching for customer information, sales teams can see the commercial impact of every conversation, and customer data stays connected to the Shopify source of truth.
Because conversations and commerce data live together, teams can deliver more personalized support, run more relevant outbound campaigns, and understand exactly how phone and messaging contribute to revenue.
For Shopify brands, that means less CRM administration, fewer disconnected tools, and a complete view of every customer interaction.
