Two-way SMS
Two-way SMS
Text with customers from the same inbox as your calls, send links during the call, and handle STOP requests automatically.
Text with customers from the same inbox as your calls, send links during the call, and handle STOP requests automatically.
Context
Some customers would rather text than talk, and many questions are easier to settle with a link than with a long explanation. Consio keeps SMS and calls together, so every customer has one conversation history.
How it works
Customers text your Consio number and the message lands in the inbox, attached to the right customer with their Shopify orders and call history. Your team replies from the inbox, and Consio picks the most relevant sending line and recipient number based on recent calls and messages.
During a call, your AI voice agent or your team can text a checkout link, a tracking link, a return label, or a discount code. The text goes to the number the agent is speaking to.
When a customer replies STOP or UNSUBSCRIBE, Consio closes the conversation and blocks future outbound calls and SMS to that customer. If they message again later, the restriction is lifted automatically.
Benefits
Customers use the channel that suits them, and your team keeps one history per customer across calls, voicemails, and texts. Links sent during the call remove the back and forth that usually follows a phone conversation.
Opt-out requests are handled the moment they arrive, which keeps your outreach respectful without anyone watching replies by hand.
More similar use cases
More similar use cases
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.