Crisp
Connect Consio to Crisp and turn every completed call and SMS into a conversation with the full context attached.
Category
Helpdesk and CX
Ressources
Website
Consio connects to Crisp and turns every completed call and every SMS into a new or updated conversation. Inbound and outbound calls appear in Crisp, giving support teams the call details and customer context directly in their inbox.
The customer’s name, phone number and email are added to the Crisp conversation, keeping contact details alongside each interaction. When the AI call summary is ready, it is added to the same conversation so teams can follow up with the full context.
Voicemails are transcribed directly on the conversation as well, so voice messages stay alongside calls and SMS. Agents open the complete call record in Consio in one click whenever they need the recording, transcript or additional context.
Exclusive for Crisp customers
Connect Consio to Crisp and manage calls, SMS and customer conversations from one inbox.
What you'll get:
Customer name, phone number and email in Crisp
Completed calls and every SMS inside Crisp
AI summaries and voicemail transcripts
One-click access to the full call record in Consio
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