Consio brings calls, SMS, and AI Voice into Gorgias so support and CX teams can manage customer conversations without switching tools. Completed calls automatically create Gorgias tickets with call details, AI summaries, voicemails, and missed-call transcripts.

Every completed inbound or outbound call creates a ticket containing the customer, agent, duration, direction, phone number, disposition, notes, AI-generated summary, and next steps.

When a matching customer exists, Consio automatically links the caller to the correct Gorgias profile. Agents can open the complete Consio call record in one click to access the recording, transcript, and additional context.