Zendesk
Automatically turn completed Consio calls into Zendesk tickets with call details, notes, AI summaries, voicemails, and missed-call transcripts.
Category
Helpdesk and CX
Ressources
Website
Consio connects with Zendesk to automatically create a ticket for every completed inbound or outbound call. Each ticket includes the caller, agent, duration, direction, phone number, and a direct link to the full Consio call record.
Call details, dispositions, agent notes, and AI-generated summaries are added as internal notes in Zendesk. Inbound voicemail activity is also logged, giving support and CX teams the context they need without switching tools or replaying every call.
When a caller matches an existing Zendesk customer, Consio links the ticket to the correct customer profile. Agents can open the complete Consio call record in one click to access the recording, transcript, and additional context.
Exclusive for Zendesk customers
Connect Zendesk, turn completed calls into tickets, and bring AI-powered phone support into your existing workflow.
What you'll get:
1,000 free Consio minutes to get started
Completed calls automatically create Zendesk tickets
AI summaries, notes, and call dispositions
Voicemails and missed-call transcripts in Zendesk
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