Richpanel
Connect Consio as a native phone and SMS channel in Richpanel with calls, AI summaries, agent notes, and two-way texting in one inbox.
Category
Helpdesk and CX
Website
Consio connects to Richpanel as a native phone and SMS channel. Completed and missed calls appear as conversations in Richpanel, giving support teams the call outcome and customer context directly in their inbox.
Dispositions, agent notes, and AI-generated summaries are automatically available in Richpanel after calls are logged in Consio. Teams can use inbox views, automation rules, and reporting to organize and follow up on phone conversations.
SMS conversations are connected between Consio and Richpanel. Messages received in Consio appear in Richpanel, where agents can reply directly to customers without switching tools.
Exclusive for Richpanel customers
Connect Consio as a native phone and SMS channel in Richpanel and manage customer conversations from one inbox.
What you'll get:
1,000 free Consio minutes to get started
Completed and missed calls inside Richpanel
AI summaries, dispositions, and agent notes
Two-way SMS directly from the Richpanel inbox
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