Consio connects with eDesk to automatically create a ticket for every completed inbound or outbound call. Each ticket includes the customer, agent, duration, direction, phone number, and a direct link to the complete call record in Consio.

When a matching customer exists, Consio matches the caller and attaches the customer to the eDesk ticket. Call dispositions and agent notes are added automatically, while AI-generated summaries and next steps give support teams the context they need without replaying every conversation.

Inbound voicemails and missed-call transcripts are also available directly in eDesk. Agents can open the complete Consio call record in one click whenever they need the recording, transcript, or additional context.