Failed payment save
Failed payment save
Call customers immediately after a payment failure so you can fix the problem in minutes instead of losing the order or subscription.
Call customers immediately after a payment failure so you can fix the problem in minutes instead of losing the order or subscription.
Context
A lot of revenue quietly dies on failed cards: expired dates, wrong CVV, bank security checks… If you only send an automatic email, many customers won’t see it or won’t bother to fix it right away. A quick, friendly call turns an awkward “payment declined” moment into a smooth “no worries, let’s sort it out together”.
How it works
When Shopify (or your billing system) flags a failed payment, Consio instantly triggers an outbound call. The agent explains the situation in a calm, reassuring way ("Your payment didn't go through, it can happen") and offers options: update card details, try another method, pay via a secure link, or pause and adjust the subscription instead of canceling.
If they don't pick up, the system can drop a short voicemail and follow up with an SMS payment link.
Benefits
Failed payment save calls rescue revenue in real time instead of letting orders or subscriptions quietly churn. Customers feel supported rather than embarrassed or frustrated, which improves trust and satisfaction. You reduce involuntary churn (especially on subscriptions), keep recurring revenue intact, and gather insight into common payment issues.
More similar use cases
More similar use cases
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.
FAQ
Your questions, answered.
Still have some questions? Get in touch with us and we'll get back to you shortly.
How does Consio know who to call and when?
Consio connects to Shopify and Klaviyo and uses your existing segments and flows to trigger calls based on real customer behavior (abandoned cart, abandoned checkout, hot leads) and timing you define.
Can calls feel personalized and on-brand?
Yes. Every call follows your scripts, tone, and rules. Consio adapts messaging using Shopify/Klaviyo data like past orders, customer status, and intent signals.
What happens if a customer asks something unexpected?
No problem. The AI Voice Agent can handle natural conversation, answer common questions, and escalate to a human when needed, with the full context of the call.
Does Consio work for both B2C and B2B use cases?
Yes. Brands use Consio for B2C support and retention, as well as B2B workflows like wholesale onboarding, reorder reminders, and account follow-ups.
Can I control when calls are made?
Absolutely. You define business hours, call frequency, exclusions, and fallback rules to stay compliant and respectful.
What data do I get after calls?
You get call transcripts, summaries, outcomes, and structured notes, plus optional tagging and follow-up actions you can route back into Shopify/Klaviyo workflows.
What happens if someone doesn’t answer the call?
Consio can use Automated Voicemail Drops. Instead of a sales or support rep leaving repetitive voicemails manually, you pre-record approved messages once. Then your team just taps a button and Consio drops the voicemail automatically, consistently, and at scale.
How fast can I launch a new use case?
In minutes. Consio is a Shopify app, so Shopify merchants can install it quickly and start running use cases immediately using their existing Klaviyo segments and flows.