Context
In e-commerce, a huge share of potential revenue is lost when shoppers walk away with items still in their cart or leave halfway through checkout. Some got distracted, some hit a payment or address issue, others just had last-minute doubts. Cart & checkout recovery calls let you reconnect with these high-intent shoppers in a human, helpful way instead of just relying on another email.
Want to cover this use case?
How it works
Using your Shopify data, you build segments of shoppers who added products to cart but didn’t start payment, or reached the checkout page but didn’t complete. Consio then triggers outbound calls or voicemails within 24–72 hours of the abandonment, with a second touch a few days later if needed. If a shopper doesn’t pick up, you can follow up with a quick SMS that links them back to checkout or lets them reply with the exact issue, so the rep can help fast.
A sales rep politely acknowledges that they saw the customer was close to ordering, asks if they ran into any issues, and offers help: clarifying product benefits, fixing shipping/address problems, answering questions about payment, warranty, or returns. If the shopper is ready, the agent can guide them through completing the order on the spot or send a quick payment link.
Benefits
Cart & checkout recovery calls turn near-misses into sales by removing friction right where it happens. Instead of feeling chased by discounts, shoppers experience real support and reassurance, which builds trust and brand affinity. And because these contacts are already high intent, conversion rates are strong.
For example, Evolv, a hydrogen water bottle brand in the health & wellness space, used Consio to reconnect with abandoned checkout shoppers and saw a 14% connect rate, over 40% conversion on those connected calls, and $13,000 in additional phone-driven sales in 30 days.
