AI customer service for ecommerce

Resolve order status, returns, exchanges, and product questions automatically over the phone, with tracking and checkout links sent by SMS. Consio’s AI agents work with your Shopify data and your helpdesk, so customers get answers instantly and your team focuses on what matters.

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AI customer service for ecommerce

Book a demo

Start for free

AI customer service for ecommerce

Book a demo

Start for free

Trusted by leading Shopify brands

Built for ecommerce

Automate support without losing the human touch

Let AI handle the repetitive requests, and route the rest to your team with full context.

Connect your stack

Sync Shopify, Klaviyo, and your helpdesk, including Gorgias, Zendesk, Kustomer, and more. The AI works from the same customer and order data as your team.

Define what AI resolves

Choose which requests the AI handles end to end, like order status, returns, or cancellations, and set the rules, policies, and tone it should follow.

Go live on your phone line

Your AI agents answer calls 24/7, resolve requests in real time, text tracking or checkout links during the call, and escalate to your team when a customer needs a person.

Built for ecommerce

Automate support without losing the human touch

Let AI handle the repetitive requests, and route the rest to your team with full context.

Connect your stack

Sync Shopify, Klaviyo, and your helpdesk, including Gorgias, Zendesk, Kustomer, and more. The AI works from the same customer and order data as your team.

Define what AI resolves

Choose which requests the AI handles end to end, like order status, returns, or cancellations, and set the rules, policies, and tone it should follow.

Go live on your phone line

Your AI agents answer calls 24/7, resolve requests in real time, text tracking or checkout links during the call, and escalate to your team when a customer needs a person.

Answers with real order data

When a customer asks “where’s my order?”, the AI confirms who they are, looks up the order in Shopify, and gives the real shipping status in seconds. Every call is recorded and transcribed.

A Consio conversation showing a closed sale with Jane Smith, a checkout link sent by SMS, and a $170 Shopify order marked as paid, fulfilled, and attributed.

Every call summarized, every next step set

After each call, the AI writes the summary, sets the disposition, and leaves a note for your team. When a customer needs a person, it schedules the follow-up so nothing falls through the cracks.

Consio's call transcript view showing a full conversation between an AI voice agent and a customer asking questions about insulated bottles before placing an order, with a call recording and timestamped dialogue.

Every interaction, tracked

Every call is logged with its recording, transcript, AI summary, and outcome, and synced to your helpdesk, so you can measure resolution rates and spot what customers ask most.

Support use cases

One AI agent. Every support request.

From WISMO to returns and after-hours coverage, Consio automates the customer service requests ecommerce teams handle every day.

Calls and SMS in your helpdesk

Bring every inbound and outbound call, AI summary, and text into Gorgias, Zendesk, Richpanel, or the helpdesk your support team already uses.

Ecommerce CRM

Manage every customer conversation, order, and interaction in one Shopify-native workspace.

Two-way SMS

Text with customers from the same inbox as your calls, send links during the call, and handle STOP requests automatically.

A chat conversation where a customer asks where their Vitamin C Serum is, the AI authenticates them with their order number and email, then confirms the shipment and sends a UPS tracking link by SMS.

Order status (WISMO)

Let customers check order status by phone with real-time Shopify tracking, instant delivery updates, no agents, and no hold times.

A chat conversation starting with "Good evening! How can I help you tonight?" where the AI answers questions about the return policy and free shipping instantly.

24/7 FAQ hotline

Offer round-the-clock phone support for common questions like shipping, returns, and order status without human agents.

Order cancellations

Let your AI voice agent cancel eligible Shopify orders during the call, with refunds, restocking, and guardrails you control.

A Consio AI voice agent handling a return request, authenticating the customer by email, confirming return eligibility, and sending return instructions — fully resolved without a human agent.

Returns and exchanges

Let customers get instant help with returns and exchanges by phone, with clear answers on eligibility, policy, and next steps.

A call details card marked "After hours" showing AI agent Jenna M.'s resolved issue, with a summary confirming a wrong shipping address was corrected and no follow-up is needed.

After-hours coverage

Never miss a call: Consio answers overflow or after-hours inquiries, resolves common needs, and sends a transcript to your team.

An incoming transfer screen showing Sarah L.'s name and phone number, with an AI agent tooltip explaining she received the wrong item and needs help resolving it.

VIP escalation

Recognize VIP callers instantly, capture key context, and route high-value Shopify shoppers to your team for faster priority support.

A Shopify cart showing two products with a "Checkout link sent via SMS just now" confirmation toast.

Product recommendation

Help customers find the right product by phone. The AI asks the right questions, matches shoppers to what fits their needs, and guides them to checkout.

A call details card with a warm lead disposition showing a summary of the caller's interest, timeline, and budget, plus next steps recommending a product specialist callback.

Lead qualification

Qualify inbound sales callers with a few smart questions, capture intent and contact details, and send your team a ready-to-close lead summary.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is AI customer service for ecommerce?

It’s the use of AI agents to answer and resolve customer requests automatically. For ecommerce brands, that means handling order status, returns, exchanges, and product questions over the phone, 24/7, using live store data, with SMS follow-ups when needed.

Which customer service requests can AI handle?

The most common ones: where is my order, shipping and delivery questions, returns and exchanges, order cancellations, address changes, product recommendations, and store policy FAQs.

Will AI replace my support team?

No. AI takes the repetitive, high-volume requests off your team’s plate so they can focus on complex issues, VIP customers, and sales. Any conversation can be transferred to a person with full context.

Does it integrate with my helpdesk?

Yes. Consio connects with Shopify and Klaviyo and works with helpdesks like Gorgias, Zendesk, Kustomer, Richpanel, eDesk, Re:amaze, and Crisp, so calls and AI summaries show up where your team already works. See all integrations

Can the AI answer phone calls, not just chat?

Yes. Consio is built around voice. Its AI agent answers customer calls in natural conversation and can follow up by SMS with links, tracking, or checkout details. Discover the AI phone agent for Shopify

How do I measure the results?

Every interaction is logged with its outcome, so you can track resolution rate, transfer rate, call volume by topic, and the orders and revenue influenced by your AI agents.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is AI customer service for ecommerce?

Which customer service requests can AI handle?

The most common ones: where is my order, shipping and delivery questions, returns and exchanges, order cancellations, address changes, product recommendations, and store policy FAQs.

Will AI replace my support team?

Does it integrate with my helpdesk?

Can the AI answer phone calls, not just chat?

How do I measure the results?

Every interaction is logged with its outcome, so you can track resolution rate, transfer rate, call volume by topic, and the orders and revenue influenced by your AI agents.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is AI customer service for ecommerce?

Which customer service requests can AI handle?

The most common ones: where is my order, shipping and delivery questions, returns and exchanges, order cancellations, address changes, product recommendations, and store policy FAQs.

Will AI replace my support team?

Does it integrate with my helpdesk?

Can the AI answer phone calls, not just chat?

How do I measure the results?

Every interaction is logged with its outcome, so you can track resolution rate, transfer rate, call volume by topic, and the orders and revenue influenced by your AI agents.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is AI customer service for ecommerce?

Which customer service requests can AI handle?

The most common ones: where is my order, shipping and delivery questions, returns and exchanges, order cancellations, address changes, product recommendations, and store policy FAQs.

Will AI replace my support team?

Does it integrate with my helpdesk?

Can the AI answer phone calls, not just chat?

How do I measure the results?

Every interaction is logged with its outcome, so you can track resolution rate, transfer rate, call volume by topic, and the orders and revenue influenced by your AI agents.