8 best Shopify phone number apps in 2026
We compared the 8 best Shopify phone number apps in 2026, including AI voice agents, business phone systems, virtual numbers, and call buttons.
We compared the best Shopify phone number apps available in 2026. Here is what we found about their pricing, Shopify integration, call-handling capabilities, and ease of setup.
In this article, you will learn :
How we evaluated these apps
Quick comparison: all 8 apps at a glance
The 8 best Shopify phone number apps
How to choose the right Shopify phone number app
Frequently asked questions
Shopify gives you a storefront, checkout, customer profiles, and several digital support channels. What it does not automatically give every merchant is a complete phone support system for answering customer calls.
That can become a problem when customers need immediate reassurance about an expensive purchase, a delayed shipment, a return, product compatibility, sizing, or availability.
The solution is a third-party Shopify phone app.
However, these apps solve very different problems. Some simply add a clickable phone button to your storefront. Others provide a virtual business number for your team. The most advanced platforms use AI voice agents to answer calls, access Shopify data, take action, and transfer customers to a human when necessary.
The price difference is equally significant. A basic call button can cost less than $2 per month, while a complete AI phone platform can cost hundreds of dollars depending on your call volume.
We compared eight options across three main categories:
AI phone platforms
Cloud and virtual phone systems
Click-to-call widgets
Here is how they compare.
Want to hear what AI phone support could sound like for your store? Start with Consio for free and build an AI Voice Agent trained on your Shopify catalog, policies, and customer data.
How we evaluated these apps
We evaluated each Shopify phone number app using five criteria.
Shopify integration depth: Can the app access customer profiles, orders, tracking information, products, variants, and previous interactions? A phone system that displays Shopify data during a call is significantly more useful than a number that simply forwards calls to your personal phone.
Call-handling capabilities: Does the app provide a basic call button, a virtual business number, human inbound and outbound calling, an AI voice agent, call routing and transfers, SMS follow-ups, or outbound calling campaigns?
Ecommerce actions: Can the app do more than answer questions? The most advanced phone agents can send tracking links, create draft orders, initiate returns, update customer information, and create support tickets during or after a call.
Pricing structure: We compared monthly subscriptions, per-user charges, included minutes, usage rates, and AI voice fees. A platform that looks inexpensive initially can become costly as call volume or team size increases.
Reviews and product maturity: We considered ratings, review volume, Shopify certifications, available integrations, product history, and how clearly each provider communicates its capabilities. Ratings, features, and prices can change, so merchants should confirm the latest information before purchasing.
Quick comparison: all 8 apps at a glance
App | Type | Starting price | Review signal | Best for |
|---|---|---|---|---|
AI phone platform and power dialer | Start free; usage-based | 5/5 on Shopify, 37 reviews | AI inbound support and outbound revenue calls | |
Cloud phone system with AI add-ons | From $30 per user/month annually | 4.3/5 on G2 | Larger human support and sales teams | |
AI phone agent | $39/month | 5.0/5, 6 Shopify reviews | Custom no-code call flows | |
Virtual number and mobile app | $20/month | 3.4/5, 5 Shopify reviews | Small teams answering calls manually | |
SBoard | Toll-free number | $8/month | 4.7/5, 10 Shopify reviews | An inexpensive credibility number |
Usage-based AI phone agent | $19/month plus usage | 3.0/5, 2 Shopify reviews | Testing AI at low call volumes | |
Call and WhatsApp button | Free | 5.0/5, 10 Shopify reviews | Adding a visible contact button | |
Click-to-call button | $1.49/month | 3.9/5, 15 Shopify reviews | The lowest-cost paid call button |
The 8 best Shopify phone number apps
1. Consio
Best for: Shopify brands that want AI inbound support, human calling, outbound campaigns, SMS, and revenue attribution in one platform
Consio is an AI phone platform built specifically for ecommerce brands.
It combines an AI Voice Agent for inbound phone support and Ecommerce Power Dialer for outbound campaigns. This means a Shopify brand can use the same platform to answer support calls, recover abandoned checkouts, contact VIP customers, follow up with warm leads, and measure the revenue generated by those conversations.
The AI Voice Agent automatically syncs with Shopify customer profiles, orders, products, variants, policies, and previous interactions. It can answer calls 24/7, understand the caller’s intent, provide order information, send SMS messages, and transfer high-intent or complex calls to a human agent with the customer’s context already available.
Consio’s AI can also take ecommerce-specific actions during a call. These include sending tracking or product links by SMS, cancelling eligible orders, initiating returns or exchanges, updating shipping addresses, creating support tickets, and building Shopify draft orders for customers who are ready to purchase.
Pricing
Consio uses a usage-based pricing model rather than charging for every user.
Item | Price |
Create an account and configure the platform | Free |
Example monthly usage | 400 minutes for $60/month |
Human call usage | $0.10 per connected minute |
AI Voice Agent usage | $0.30 per AI minute |
SMS | $0.016 per message |
Additional phone number | $9/month |
Every plan includes unlimited seats, AI voice agents, the Ecommerce Power Dialer, outbound campaigns, inbound and outbound SMS, Shopify integration, revenue attribution, analytics, transcripts, summaries, and helpdesk integrations.
What works
Built specifically for ecommerce
Consio is not a generic business phone system with Shopify added as a secondary integration. The platform is designed around ecommerce customer profiles, orders, products, checkouts, support requests, and attributed revenue.
AI that can take action
The AI does more than answer FAQs. It can interact with Shopify data, send useful links, create draft orders, and begin customer service workflows while the caller is still on the line. Consio introduced AI-created Shopify draft orders in May 2026, allowing the agent to move customers directly toward a purchase.
Inbound and outbound calling
Consio is the only platform in this comparison that combines a Shopify-native AI Voice Agent, human inbound calling, and a predictive Ecommerce Power Dialer in one product.
The dialer automatically calls multiple customers and connects a human agent when someone answers, helping teams increase outbound call volume without manually dialing every number.
Strong helpdesk integrations
Consio connects with Gorgias, Zendesk, Richpanel, Kustomer, Klaviyo, eDesk, and Shopify. Calls can create or update helpdesk tickets with customer details, dispositions, notes, transcripts, and AI-generated summaries.
Unlimited users
Consio does not charge per seat. Brands can add support agents, sales representatives, managers, and administrators without increasing their subscription for every employee.
Revenue attribution
The platform connects calls and SMS messages to Shopify orders, allowing teams to see which conversations, campaigns, and agents generated revenue.
What does not
Focused primarily on ecommerce
Consio is designed for Shopify and ecommerce brands. A non-ecommerce company looking for a general office phone system may prefer a broader VoIP provider.
More functionality than a basic phone number
A merchant that only needs a toll-free number displayed in its footer may not need Consio’s AI, attribution, campaigns, and customer context features.
Why it ranks #1
Consio provides the most complete Shopify-specific phone system in this comparison.
It brings together AI phone support, human agents, inbound routing, outbound sales campaigns, SMS, Shopify actions, helpdesk integrations, analytics, and revenue attribution without per-seat pricing.
For Shopify brands that view phone conversations as both a customer support channel and a revenue channel, it offers the strongest overall combination of ecommerce depth and functionality.
Start using Consio for free or book a demo to hear an AI Voice Agent trained on your Shopify store.
2. Aircall
Best for: established support and sales teams that want a mature cloud phone system with a Shopify integration
Aircall is a cloud-based business phone system designed for sales and customer support teams.
Unlike ecommerce-first platforms, Aircall serves companies across many industries. Its main strengths are its mature calling infrastructure, desktop and mobile applications, call routing, analytics, and large integration marketplace.
The Shopify integration displays customer information directly inside Aircall when the phone rings. Agents can see the customer’s name, email address, previous orders, tracking number, and links to relevant Shopify records without manually searching for the customer.
Aircall also offers IVR, call recording, SMS and MMS, click-to-dial, analytics, live monitoring, queue callbacks, a power dialer, voicemail drop, and AI products for call assistance and automated voice conversations.
Pricing
Plan | Starting price | Minimum users | Main features |
Essentials | $30 per user/month annually | 3 | IVR, recording, SMS/MMS, integrations, desktop and mobile apps |
Professional | $50 per user/month annually | 3 | Power dialer, voicemail drop, advanced analytics and routing |
Custom | Custom pricing | 25 | Custom onboarding, SLA, SSO and developer support |
The practical minimum is therefore approximately $90 per month for Essentials or $150 per month for Professional when billed annually. AI Voice Agent usage is offered separately, although Aircall includes a small number of free AI Voice Agent minutes for testing.
What works
Mature business phone infrastructure
Aircall is well suited to teams that need reliable human calling, queues, IVR menus, routing rules, recordings, mobile applications, and supervisor tools.
Broad integration marketplace
Aircall supports more than 250 integrations and API access, making it useful for companies working across multiple CRMs, helpdesks, and internal systems.
Useful Shopify call context
Agents can access customer information and previous Shopify orders as soon as a call arrives, reducing the time spent searching manually.
Strong human-agent features
The Professional plan includes tools such as a power dialer, voicemail drop, advanced analytics, live monitoring, mandatory tagging, and queue callbacks.
What does not
Per-user pricing
Aircall charges for every license and requires at least three users on its standard plans. Costs can increase quickly as a support or sales team grows.
Not built specifically for ecommerce
Shopify is one of many Aircall integrations. The platform displays Shopify information effectively, but its core workflows are not designed exclusively around ecommerce operations.
AI and advanced features may cost extra
AI Voice Agents, advanced conversation intelligence, and some analytics capabilities are separate products or add-ons.
Limited native Shopify actions
Aircall can display Shopify customer and order information, but it is not primarily designed to cancel orders, initiate returns, create Shopify draft orders, or attribute ecommerce revenue directly to calls.
Why it ranks #2
Aircall is the strongest option in this comparison for larger teams that primarily want a traditional cloud phone system for human agents.
Its infrastructure, integrations, and team-management capabilities are more mature than those of most smaller Shopify phone apps. However, its per-seat pricing and general-purpose approach make it less specialized for ecommerce than Consio.
3. Callflows
Best for: stores that want to design customized AI call flows without writing code
Callflows provides an AI phone agent with a visual flow builder.
Merchants can define what the AI says, how it responds to different requests, which information it collects, and where calls should be routed. This gives businesses more control over the structure of their phone experience than products that rely primarily on automatic configuration.
Callflows supports more than 50 languages and carries the Built for Shopify designation. It launched in May 2025 and currently has a 5.0 rating from six Shopify reviews.
Pricing
Plan | Price | Included minutes | Overage |
Basic | $39/month | 100 | $0.19/minute |
Advanced | $119/month | 450 | $0.16/minute |
Pro | $349/month | 1,600 | $0.14/minute |
What works
Visual flow builder
Merchants can design call paths step by step without writing code.
High level of customization
Callflows gives businesses control over greetings, questions, routing logic, and escalation paths.
More than 50 languages
The platform is suitable for stores serving customers in multiple countries.
Built for Shopify
The certification indicates that the app meets Shopify’s standards for performance, usability, and integration quality.
Sentiment analysis
The Pro plan can detect frustrated callers and use that information to adjust the conversation or escalate the call.
What does not
Limited review volume
A 5.0 rating is positive, but six reviews are not enough to demonstrate reliability across a large number of merchants.
Configuration requires planning
The visual builder provides flexibility, but merchants must decide how every important call flow should operate.
Higher tiers become expensive
The Pro plan enters the same price range as more complete AI phone platforms.
Why it ranks #3
Callflows is a strong choice for merchants who prioritize customization and want to control the logic of every AI conversation.
The trade-off is that it has a shorter track record and fewer reviews than more established phone platforms.
4. Shopdigits
Best for: small Shopify stores that want a virtual phone number and a mobile app
Shopdigits gives merchants a dedicated local or toll-free number with native iOS and Android applications.
Store owners can call and text customers from their phone while keeping their personal number private. Shopify customer details and order history can be displayed during conversations.
The Medium Shop plan also includes a basic AI voice agent for answering incoming calls.
Pricing
Plan | Price | Main features |
Small Shop | $20/month | One number, one employee, unlimited US and Canada calls |
Medium Shop | $30/month | Adds an AI voice agent for incoming calls |
Enterprise | $50/month | Unlimited employees |
There is also a one-time phone number setup fee of $3.
What works
Mobile applications
Solo founders and small teams can answer calls from their existing smartphones.
Customer order context
Shopify order history is visible while speaking with a customer.
Dedicated business number
Merchants can separate store calls from personal calls.
Outbound cart-recovery calls
Shopdigits includes tools for contacting customers about abandoned carts.
What does not
Mixed customer reviews
The app has a 3.4 rating from five reviews, which is one of the weakest review signals in this comparison.
Basic AI capabilities
The AI agent is designed for simpler incoming questions and does not provide the same depth as a specialized ecommerce AI phone platform.
Primarily focused on the US and Canada
Stores requiring broad international number coverage may need another provider.
Why it ranks #4
Shopdigits fills a clear need for solo merchants who want to answer calls personally while viewing Shopify customer information.
It is less suitable for stores that need advanced automation, reporting, integrations, or high-volume call handling.
5. SBoard
Best for: adding an inexpensive US toll-free number to a Shopify store
SBoard is a straightforward virtual phone number app.
It provides a US toll-free number with call forwarding, voicemail, business-hour scheduling, and optional SMS. Calls can be forwarded to an existing personal or business phone.
There is no AI agent and no deep Shopify customer integration.
Pricing
Plan | Price | Main features |
Pay as you go | $8/month | US toll-free number, forwarding and voicemail |
Professional | $10/month | 250 minutes, recording and outgoing calls |
Enterprise | $20/month | 750 minutes and custom voicemail |
What works
Low starting price
At $8 per month, SBoard is one of the least expensive ways to obtain a toll-free Shopify business number.
Simple call forwarding
Incoming calls can ring an existing phone without requiring a complex VoIP installation.
Business-hour scheduling
Calls can automatically go to voicemail when the store is closed.
Positive ratings
A 4.7 rating from ten reviews is a good result for a basic virtual phone number app.
What does not
No Shopify context
The app does not automatically display the caller’s orders, customer information, or previous conversations.
No AI automation
A human must answer every call or return the voicemail later.
US numbers only
The available number options are limited compared with international cloud phone providers.
Why it ranks #5
SBoard is the best option for merchants who simply need a professional-looking phone number.
It is affordable and easy to understand, but businesses that receive meaningful call volume will probably outgrow it.
6. Unicall.ai
Best for: low-volume Shopify stores that want to experiment with an AI phone agent
Unicall.ai offers a low monthly subscription combined with usage-based AI calling.
The app provides a dedicated US number and an AI support agent that can answer calls about order status, shipping, tracking, returns, refunds, discounts, and payment questions. It synchronizes with Shopify to provide real-time order updates.
This pricing structure can be attractive for stores that receive only a small number of calls each month.
Pricing
Plan | Base price | Usage rate | Simultaneous calls |
Launch | $19/month | $0.20/minute | 1 |
Scale | $49/month | $0.15/minute | Up to 3 |
Accelerate | $299/month | $0.12/minute | Up to 10 |
A three-day free trial is available.
What works
Low monthly entry point
The $19 Launch plan is one of the least expensive subscriptions for an AI phone agent.
Pay for actual usage
Low-volume merchants do not need to commit to a large bundle of included minutes.
Dedicated phone number
Each store receives its own phone number.
Real-time Shopify order information
The AI can answer common questions using synced order and shipping data.
What does not
Usage costs increase quickly
A low base price does not necessarily mean a low final bill. At 1,000 monthly minutes, the Launch plan would cost approximately $219 before any additional charges.
Very limited review data
The app has a 3.0 rating from only two reviews: one five-star review and one one-star review.
Limited customization feedback
The negative review specifically raised concerns about missing customization options.
Why it ranks #6
Unicall.ai offers an accessible way to test AI phone support without purchasing a large monthly package.
It becomes less attractive as call volume grows, and the limited review history makes its long-term reliability difficult to evaluate.
7. Phoneize
Best for: adding a floating phone or WhatsApp button to a Shopify storefront
Phoneize is not a business phone provider.
It adds a floating contact button to a Shopify store. When a visitor clicks it, the app either opens WhatsApp or starts a phone call using a number the merchant already owns.
The app has a 5.0 rating from ten reviews and carries the Built for Shopify designation.
Pricing
Plan | Price | Main features |
Free | $0 | Phone or WhatsApp button, four colors and two styles |
Pro | $4.99/month | Custom colors, custom text and Google Analytics tracking |
What works
Free plan
Merchants can add a visible phone button without paying for another subscription.
WhatsApp support
Stores can offer WhatsApp alongside traditional calling, which is useful for international customers.
Fast setup
The button can be installed and configured in only a few steps.
Compatible with Shopify themes
It works as a lightweight storefront element rather than a complete phone platform.
What does not
No phone number included
The merchant must already have a number or WhatsApp account.
No call handling
Phoneize does not answer, route, record, transcribe, or automate calls.
Limited analytics on the free plan
Google Analytics tracking is reserved for the Pro plan.
Why it ranks #7
Phoneize does exactly what it promises: it makes a merchant’s existing phone number easier to find.
It is a useful storefront widget, but it should not be confused with a customer support phone system.
8. SimpleCall
Best for: merchants who want the lowest-cost paid click-to-call button
SimpleCall adds a customizable click-to-call button to a Shopify store.
Merchants can choose between a floating button and a sticky bottom bar, customize the design, and control which pages display the button.
It costs $1.49 per month and includes a three-day free trial.
What works
Very low price
At $1.49 per month, SimpleCall is one of the least expensive paid phone-related Shopify apps.
Page-specific visibility
The call button can appear only on product pages, contact pages, or other high-intent areas.
Two mobile-friendly layouts
Stores can use either a floating button or a sticky bar.
What does not
Mixed ratings
The app has a 3.9 rating from 15 reviews, including two one-star reviews.
No phone number or call system
Merchants must provide their own number and answer all calls themselves.
No analytics
The app does not provide detailed reporting on the calls generated by the button.
Why it ranks #8
SimpleCall is suitable for merchants who need only the lowest-cost click-to-call button.
Phoneize provides a stronger free alternative for many stores, particularly those that also want WhatsApp support.
How to choose the right Shopify phone number app
The best option depends on the problem you need to solve.
Choose Consio if: you need a complete Shopify phone platform with AI inbound support, human agents, outbound campaigns, SMS, ecommerce actions, integrations, and revenue attribution.
Choose Aircall if: you manage an established human support or sales team and need a mature cloud phone system with a large integration marketplace.
Choose Callflows if: you want to design highly customized AI call flows using a visual builder.
Choose Shopdigits if: you are a solo merchant or small team that wants to answer calls manually from a mobile app while viewing Shopify customer information.
Choose SBoard if: you only need an affordable US toll-free number for trust, verification, or basic customer contact.
Choose Unicall.ai if: you receive fewer than 100 calls per month and want to test an AI phone agent with usage-based pricing.
Choose Phoneize if: you already own a phone number and only need a visible phone or WhatsApp button on your storefront.
Choose SimpleCall if: your only priority is finding the least expensive paid click-to-call button.
FAQs
Does Shopify come with a phone number?
Shopify does not automatically provide merchants with a complete customer-facing phone number and call-management system.
To add phone support, merchants generally use a third-party app or connect Shopify with an external business phone provider.
Options range from free call buttons to AI phone platforms that can answer calls and interact with Shopify data.
What is the best Shopify phone number app?
Consio is the best overall option for Shopify brands that need both customer support and revenue-generating phone workflows.
It combines an AI Voice Agent, human inbound and outbound calling, an Ecommerce Power Dialer, SMS, Shopify customer context, helpdesk integrations, analytics, and revenue attribution.
Aircall is a stronger fit for companies looking primarily for a traditional, general-purpose cloud phone system for a larger human team.
Can an AI phone agent handle Shopify customer calls?
Yes. An AI Voice Agent can answer commerce questions about orders, delivery status, tracking, policies, products, returns, and store information.
More advanced ecommerce agents can also send SMS links, update Shopify information, create tickets, build draft orders, and transfer complex calls to a human agent.
Consio’s AI Voice Agent has real-time access to Shopify profiles, orders, products, variants, previous calls, and SMS exchanges. It can also complete actions such as creating draft orders and initiating return workflows.
Can Shopify phone apps integrate with Gorgias or Zendesk?
Consio provides integrations with Gorgias, Zendesk, Richpanel, Kustomer, and other ecommerce tools.
Its integrations can automatically create or update tickets with call details, customer identification, dispositions, notes, voicemail transcripts, and AI summaries.
Aircall also provides integrations with Zendesk and a large number of general CRM and helpdesk platforms.
Can these apps make outbound sales calls?
Consio includes an Ecommerce Power Dialer for campaigns such as abandoned-checkout recovery, VIP outreach, lead follow-up, replenishment, churn prevention, and customer reactivation.
Aircall includes a power dialer and voicemail drop on its Professional plan.
Shopdigits also supports basic outbound calling, while apps such as Phoneize and SimpleCall only generate inbound calls through a storefront button.
How much does an AI phone agent cost?
Costs depend on call volume and pricing structure.
Consio charges $0.10 per connected call minute and $0.30 per AI Voice Agent minute. It does not charge per user.
Unicall.ai starts at $19 per month plus $0.20 per AI minute on its Launch plan.
Callflows starts at $39 per month for 100 included minutes.
Aircall charges per user for its core phone system, while AI Voice Agent usage is priced separately.
When comparing platforms, merchants should calculate the full cost based on team size, connected call minutes, AI minutes, phone numbers, SMS usage, and required integrations.
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