Win back lapsed customers with AI calls

Your past customers already know your brand. Consio’s AI agent calls the ones who stopped buying, understands why, and gives them a reason to come back, with a personal offer and a checkout link.

Book a demo

Start for free

Win back lapsed customers with AI calls

Your past customers already know your brand. Consio’s AI agent calls the ones who stopped buying, understands why, and gives them a reason to come back, with a personal offer and a checkout link.

Book a demo

Start for free

Win back lapsed customers with AI calls

Your past customers already know your brand. Consio’s AI agent calls the ones who stopped buying, understands why, and gives them a reason to come back, with a personal offer and a checkout link.

Book a demo

Start for free

Trusted by leading Shopify brands

Customer winback

Reactivate customers on autopilot

Target the right lapsed customers, define your offer, and let the AI bring them back.

Target lapsed customers

Use Shopify or Klaviyo segments to find customers who haven’t ordered in 60, 90, or 180 days, churn-risk subscribers, or one-time buyers. The list stays synced automatically.

Craft your winback offer

Set the reason for the call, the offer or discount code, the products to recommend, and the tone. Calling hours and contact rules apply to every campaign.

Let the AI bring them back

The agent calls each customer, asks what changed, handles objections, recommends products, and sends a checkout link by SMS to make reordering easy.

Customer winback

Reactivate customers on autopilot

Target the right lapsed customers, define your offer, and let the AI bring them back.

Target lapsed customers

Use Shopify or Klaviyo segments to find customers who haven’t ordered in 60, 90, or 180 days, churn-risk subscribers, or one-time buyers. The list stays synced automatically.

Craft your winback offer

Set the reason for the call, the offer or discount code, the products to recommend, and the tone. Calling hours and contact rules apply to every campaign.

Let the AI bring them back

The agent calls each customer, asks what changed, handles objections, recommends products, and sends a checkout link by SMS to make reordering easy.

It remembers every customer

Before each call, the AI reviews the customer’s past orders: what they bought, when, and how much they spent. The conversation feels personal from the first sentence, not like a cold call.

A Consio conversation showing a closed sale with Jane Smith, a checkout link sent by SMS, and a $170 Shopify order marked as paid, fulfilled, and attributed.

It turns conversations into orders

The AI uses the customer’s order history to confirm the right product, suggests a relevant add-on, and helps them check out on the spot. Every order it brings back is attributed to the call.

Consio's call transcript view showing a full conversation between an AI voice agent and a customer asking questions about insulated bottles before placing an order, with a call recording and timestamped dialogue.

Measure every reactivated customer

Each call is logged with its recording, transcript, AI summary, and outcome. Track reactivation rate, orders, and revenue won back by campaign.

Revenue Workflows

Winback is one of many outbound workflows.

From winback and replenishment to VIP outreach, Consio runs every retention campaign from your Shopify and Klaviyo data.

A Shopify abandoned cart showing two items totaling $170, with a Call now button ready to trigger an outbound recovery call.

Abandoned cart & checkout recovery

Phone outreach consistently outperforms email for abandoned checkout recovery, with conversion rates typically reaching 20-30% and top performers hitting 40%, versus 9.7% on average for abandoned cart email flows.

A completed Shopify order card followed by an AI agent message recommending a compatible camera lens at 20% off, with the customer replying "Awesome! Yes please!"

Post-purchase upsell

After a customer makes a purchase, follow up within a week or two to suggest a complementary product or an upgrade.

A call details card showing a closed sale with a customer, including a summary of how the AI detected high intent, triggered a call within 2 minutes, and the rep closed order on the spot.

Hot lead follow-up

Call high-intent leads at the right moment to answer questions, remove friction, and convert strong buying signals into completed sales.

A Consio call details card showing a subscription save outcome for a Monthly Glow Kit customer, with an AI-generated summary of the retention conversation and next steps logged against the customer record.

Subscription retention and cancellation save

Reach subscribers before they churn, understand the reason behind cancellation, and recover revenue with timely phone follow-up.

Win-back for lapsed customers

Call customers who stopped ordering, learn what changed, and bring them back with a relevant offer and a checkout link sent during the call.

A chat conversation where the AI agent reminds Daniel that his Vitamin C Serum is running low, he confirms a reorder, and the agent sends a Shopify checkout link.

Replenish reminders

Reach non-subscribers before they run out, prompt a reorder at the right moment, and turn one-time buyers into repeat customers.

VIP outreach

Call your top customers with white-glove outreach to offer exclusive perks, early access, or a personal thank-you that strengthens loyalty and retention.

A Shopify order with a red "Payment failed" badge showing two subscription products, with a "Payment link sent via SMS" confirmation overlay.

Failed payment save

Call customers immediately after a payment failure so you can fix the problem in minutes instead of losing the order or subscription.

A Consio AI voice agent handling a wholesale support call, instantly answering a partner's questions about product pricing and order shipping without a human agent.

B2B and wholesale

Follow up with wholesale leads, open draft orders, and existing accounts by phone, with the right product and customer context to move deals forward faster.

Getting started

Launch your first AI outbound campaign

Connect your store, choose who you want to call, and let your AI agent start working the list.

Book a demo

Start for free

Connect Shopify and Klaviyo

Sync your customers, orders, products, and audiences automatically.

Choose your audience and objective

Pick the Shopify or Klaviyo segment you want to call, then define the campaign goal, instructions, calling hours, and contact rules.

Assign your AI agent and launch

Your AI starts working through the list automatically.

Getting started

Launch your first AI outbound campaign

Connect your store, choose who you want to call, and let your AI agent start working the list.

Book a demo

Start for free

Connect Shopify and Klaviyo

Sync your customers, orders, products, and audiences automatically.

Choose your audience and objective

Pick the Shopify or Klaviyo segment you want to call, then define the campaign goal, instructions, calling hours, and contact rules.

Assign your AI agent and launch

Your AI starts working through the list automatically.

Getting started

Launch your first AI outbound campaign

Connect your store, choose who you want to call, and let your AI agent start working the list.

Book a demo

Start for free

Connect Shopify and Klaviyo

Sync your customers, orders, products, and audiences automatically.

Choose your audience and objective

Pick the Shopify or Klaviyo segment you want to call, then define the campaign goal, instructions, calling hours, and contact rules.

Assign your AI agent and launch

Your AI starts working through the list automatically.

Getting started

Launch your first AI outbound campaign

Connect your store, choose who you want to call, and let your AI agent start working the list.

Book a demo

Start for free

Connect Shopify and Klaviyo

Sync your customers, orders, products, and audiences automatically.

Choose your audience and objective

Pick the Shopify or Klaviyo segment you want to call, then define the campaign goal, instructions, calling hours, and contact rules.

Assign your AI agent and launch

Your AI starts working through the list automatically.

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is a customer winback campaign?

A winback campaign targets customers who used to buy from you but have gone inactive, with the goal of bringing them back. Consio runs winback campaigns by phone, with an AI agent that calls each lapsed customer personally.

Why use phone calls for customer winback?

Lapsed customers have usually tuned out your emails. A personal call stands out, lets you hear why they stopped buying, and gives you the chance to solve the issue and make a relevant offer in the same conversation.

Which customers should I target?

Common segments include customers with no order in 90+ days, one-time buyers, lapsed subscribers, and past VIPs. You can build them in Shopify or Klaviyo, and Consio keeps the list in sync.

What does the AI say on a winback call?

You define the objective, offer, and talking points. The AI personalizes each call using the customer’s purchase history, asks for feedback, handles objections, and can send a checkout link by SMS.

Can I save subscription customers too?

Yes. Consio can call subscribers who are at risk of cancelling, understand why, and offer a pause, a different delivery cadence, or a better-fit option, based on the rules you set.

How do I measure winback results?

Every call is tracked with its outcome and attributed orders, so you can see reactivation rate and revenue won back for each campaign. Learn more about AI outbound calling

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is a customer winback campaign?

Why use phone calls for customer winback?

Which customers should I target?

Common segments include customers with no order in 90+ days, one-time buyers, lapsed subscribers, and past VIPs. You can build them in Shopify or Klaviyo, and Consio keeps the list in sync.

What does the AI say on a winback call?

You define the objective, offer, and talking points. The AI personalizes each call using the customer’s purchase history, asks for feedback, handles objections, and can send a checkout link by SMS.

Can I save subscription customers too?

Yes. Consio can call subscribers who are at risk of cancelling, understand why, and offer a pause, a different delivery cadence, or a better-fit option, based on the rules you set.

How do I measure winback results?

Every call is tracked with its outcome and attributed orders, so you can see reactivation rate and revenue won back for each campaign. Learn more about AI outbound calling

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is a customer winback campaign?

Why use phone calls for customer winback?

Which customers should I target?

Common segments include customers with no order in 90+ days, one-time buyers, lapsed subscribers, and past VIPs. You can build them in Shopify or Klaviyo, and Consio keeps the list in sync.

What does the AI say on a winback call?

You define the objective, offer, and talking points. The AI personalizes each call using the customer’s purchase history, asks for feedback, handles objections, and can send a checkout link by SMS.

Can I save subscription customers too?

Yes. Consio can call subscribers who are at risk of cancelling, understand why, and offer a pause, a different delivery cadence, or a better-fit option, based on the rules you set.

How do I measure winback results?

Every call is tracked with its outcome and attributed orders, so you can see reactivation rate and revenue won back for each campaign. Learn more about AI outbound calling

FAQ

Your questions, answered.

Still have some questions? Get in touch with us and we'll get back to you shortly.

What is a customer winback campaign?

Why use phone calls for customer winback?

Which customers should I target?

Common segments include customers with no order in 90+ days, one-time buyers, lapsed subscribers, and past VIPs. You can build them in Shopify or Klaviyo, and Consio keeps the list in sync.

What does the AI say on a winback call?

You define the objective, offer, and talking points. The AI personalizes each call using the customer’s purchase history, asks for feedback, handles objections, and can send a checkout link by SMS.

Can I save subscription customers too?

Yes. Consio can call subscribers who are at risk of cancelling, understand why, and offer a pause, a different delivery cadence, or a better-fit option, based on the rules you set.

How do I measure winback results?

Every call is tracked with its outcome and attributed orders, so you can see reactivation rate and revenue won back for each campaign. Learn more about AI outbound calling